Troubleshooting KB

Introducing the Troubleshooting Knowledge Base (KB)! Articles here are focused on troubleshooting and resolving specific issues or errors encountered while using JumpCloud, such as resolving specific error messages.

Help Center > Troubleshooting KB

Get Started Icon

Before You Begin

MSP

Users

Org Settings

Devices

Insights

Authentication

Security Management

Apps and Integrations

Automation Tools

End Users and User Portal

Release Notes and Bug Fixes

Troubleshooting KB

Glossary

Retrieve JumpCloud Log Files

Retrieve Object IDs from the Admin Portal

Retrieve Object IDs from the API

Troubleshoot: Unable to Add a New User

Disable LastPass AutoFill in the Admin Portal

Enable JumpCloud Admins to Sign In with GWS

Troubleshoot: JumpCloud Admin Accounts

Understand the Troubleshooting Knowledge Base (KB)

Troubleshoot End User Issues

Agent KB Subscribe to Agent KB RSS Feed

Troubleshoot: macOS Password and Keychain Issues

Use JumpCloud Log Collection Scripts

Capture Windows Logs Using Process Monitor

View Windows Graphics Card Info Using Commands

View Agent Logs Using Commands

Troubleshoot: Windows Agent Freezes During Install

Troubleshoot: Copy Agent Logs in macOS Recovery Mode

Use Logs to Troubleshoot User Lockouts on Windows Devices

Troubleshoot: JumpCloud Agent

Set the Log Level to Debug

Alerts KB Subscribe to Alerts KB RSS Feed

Troubleshoot: Device Monitoring and Alerting Issues

Apps and Integrations KB Subscribe to Apps and Integrations KB RSS Feed

Enable Debug Logging for the Active Directory Integration

Troubleshoot: Custom SCIM Integrations

Remove Privileged Status from Active Directory Users

Troubleshoot: Personio Integration

Configure Fortigate to Use JumpCloud LDAP

Troubleshoot: Revert GWS SSO to Standard Authentication

Troubleshoot: Custom API Integrations

Troubleshoot: Google Workspace Integration

Troubleshoot: Resolve Federated Users in Entra ID Being Forced to Sign In Frequently

Inspect Network Activity in Chrome DevTools

Troubleshoot: Active Directory Integration (ADI)

Troubleshoot: SAML SSO

Authentication KB Subscribe to Authentication KB RSS Feed

Configure Sharp Printers to Use Cloud LDAP

FAQ: RADIUS

Troubleshoot: JumpCloud Protect

Troubleshoot: JumpCloud Go

Troubleshoot: RADIUS Server Authentication

RADIUS Authentication Fails with Certificate Error

Devices KB Subscribe to Devices KB RSS Feed

Understand macOS FileVault and User Login Windows

Troubleshoot: macOS Password and Keychain Issues

Troubleshoot: Windows MDM

Remove Chrome Browser Management on Windows Devices

Use JumpCloud Log Collection Scripts

Retrieve BitLocker Recovery Keys from Windows Devices Affected by Crowdstrike

Capture Windows Logs Using Process Monitor

View Windows Graphics Card Info Using Commands

Troubleshoot: Windows Policy Application and Registry.pol Files

Troubleshoot macOS Hardware or Firmware Issues

Understand the Erase Device MDM Command

Run macOS Commands As Current Logged In User

Troubleshoot: Windows Connect Key

Troubleshoot: User Account Not Available on the Windows Login Screen

Remove Inactive Devices via PowerShell

Change Hostname for macOS Devices

Troubleshoot: macOS or iOS Activation Lock Policy

Troubleshoot: BitLocker Policy for Windows Devices

Troubleshoot: Provision New Users on Device Login

Re-Enroll Apple Devices into JumpCloud MDM and Preserve the Device Record

Troubleshoot: Find the Cause of User Lockouts on Windows Devices

Use Logs to Troubleshoot User Lockouts on Windows Devices

Troubleshoot: User Lockouts on Windows Devices Overview

Troubleshoot: User Accounts on Windows

Troubleshoot: macOS Service Account

JumpCloud Password Manager KB Subscribe to JumpCloud Password Manager KB RSS Feed

Troubleshoot: JumpCloud Password Manager App on Linux

Troubleshoot: Reactivate The Password Manager App

Troubleshoot: Unable to Create a Shared Folder in JumpCloud Password Manager

Troubleshoot: Can’t Activate JumpCloud Password Manager Apps

Troubleshoot: JumpCloud Password Manager Prompts To Clear App After Re-Activation

Troubleshoot: JumpCloud Password Manager Folder Items Aren’t Syncing

Troubleshoot: JumpCloud Password Manager Paired Apps Aren’t Syncing

Troubleshoot: JumpCloud Password Manager Autofill Isn’t Working

Troubleshoot: Unpair The JumpCloud Password Manager App

Troubleshoot: Password Manager Extension Approval Prompt Loops

Troubleshoot: Update The JumpCloud Password Manager App

Troubleshoot: Restart The JumpCloud Password Manager Desktop App

Remote Assist KB Subscribe to Remote Assist KB RSS Feed

Troubleshoot: Remote Assist End-User Connectivity on Windows and macOS

Troubleshoot: Remote Assist Installation

Troubleshoot: Cookie Clearing with Remote Assist

Troubleshoot Remote Assist: Disable Wayland or GPU Rendering for Linux

Still Have Questions?

If you cannot find an answer to your question in our FAQ, you can always contact us.

Submit a Case