Troubleshooting KB

Introducing the Troubleshooting Knowledge Base (KB)! Articles here are focused on troubleshooting and resolving specific issues or errors encountered while using JumpCloud, such as resolving specific error messages.

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Troubleshooting KB

VaultOne

Troubleshoot: FileVault Sync Issue on Mac After Federated Password Change

Manage Ephemeral Devices in JumpCloud

Troubleshoot: Export Command Result Using Powershell

Troubleshoot: Active Directory Migration Utility Errors

Troubleshoot: Force Install Browser Extensions for MS Edge

Troubleshoot: Confirm System Insights on Local Device

Troubleshoot: ADE Enrollment Error

Troubleshoot: Convert a JumpCloud Managed User to Local User on Windows Device

Troubleshoot: Restore a Deleted User

Troubleshoot: Accidental Removal of All Windows Admin Accounts

Troubleshoot: Display Sleep Timer Discrepancy in Energy Settings Policy

Retrieve JumpCloud Log Files

Retrieve Object IDs from the Admin Portal

Retrieve Object IDs from the API

Troubleshoot: Unable to Add a New User

Disable LastPass AutoFill in the Admin Portal

Enable JumpCloud Admins to Sign In with GWS

Troubleshoot: JumpCloud Admin Accounts

Understand the Troubleshooting Knowledge Base (KB)

Troubleshoot End User Issues

Agent KB Subscribe to Agent KB RSS Feed

Troubleshoot: Incomplete Agent Uninstall

Troubleshoot: macOS Password and Keychain Issues

Use JumpCloud Log Collection Scripts

Capture Windows Logs Using Process Monitor

View Windows Graphics Card Info Using Commands

View Agent Logs Using Commands

Troubleshoot: Windows Agent Installation

Troubleshoot: Copy Agent Logs in macOS Recovery Mode

Use Logs to Troubleshoot User Lockouts on Windows Devices

Troubleshoot: JumpCloud Agent

Set the Log Level to Debug

Alerts KB Subscribe to Alerts KB RSS Feed

Troubleshoot: Multiple Duplicate Alerts for Device Offline Monitoring Rule

Troubleshoot: False Software Change Alerts

Troubleshoot: No Alerts for Software Addition/Removal Rules

Troubleshoot: Device Monitoring and Alerting Issues

Apps and Integrations KB Subscribe to Apps and Integrations KB RSS Feed

Protected: Troubleshoot: Google Workspace Integration

Troubleshoot: Email Address Change in Okta

Enable Debug Logging for the Active Directory Integration

Troubleshoot: Custom SCIM Integrations

Remove Privileged Status from Active Directory Users

Troubleshoot: Personio Integration

Configure Fortigate to Use JumpCloud LDAP

Troubleshoot: Revert GWS SSO to Standard Authentication

Troubleshoot: Custom API Integrations

Troubleshoot: Google Workspace Integration

Troubleshoot: Resolve Federated Users in Entra ID Being Forced to Sign In Frequently

Inspect Network Activity in Chrome DevTools

Troubleshoot: Active Directory Integration (ADI)

Troubleshoot: SAML SSO

Authentication KB Subscribe to Authentication KB RSS Feed

Configure Sharp Printers to Use Cloud LDAP

FAQ: RADIUS

Troubleshoot: JumpCloud Protect

Troubleshoot: JumpCloud Go

Troubleshoot: RADIUS Server Authentication

RADIUS Authentication Fails with Certificate Error

Devices KB Subscribe to Devices KB RSS Feed

Troubleshoot: Uninstall Android Apps

Troubleshoot: Windows 11 Upgrades

Set Up Kiosk Mode On Windows

Establish Okta Device Trust with JumpCloud

Troubleshoot: Get a sysdiagnose log file for Apple Support

Troubleshoot: MDM Certificate Renewal

Change Hostname for Windows Devices

Troubleshoot: Sync System Time from Recovery Mode on a Mac

Troubleshoot: macOS MDM Command Fails with “NotNow” Response

Troubleshoot: macOS Update Installation Failures

Diagnose BitLocker Issues Using PowerShell

Troubleshoot: Windows Credential Provider is Disabled

Find the Default Windows Credential Provider

Troubleshoot: Understand Erase Device Command for Macs

Configure Internet Explorer Mode for Edge

Troubleshoot: Resolving “Restrict Control Access Policy” Error

Delete Unbound Users on Mac Devices

Understand macOS FileVault and User Login Windows

Troubleshoot: macOS Password and Keychain Issues

Troubleshoot: Windows MDM

Remove Chrome Browser Management on Windows Devices

Use JumpCloud Log Collection Scripts

Retrieve BitLocker Recovery Keys from Windows Devices Affected by Crowdstrike

Capture Windows Logs Using Process Monitor

View Windows Graphics Card Info Using Commands

Troubleshoot: Windows Policy Application and Registry.pol Files

Troubleshoot macOS Hardware or Firmware Issues

Understand the Erase Device MDM Command

Run macOS Commands As Current Logged In User

Troubleshoot: Windows Connect Key

Troubleshoot: User Account Not Available on the Windows Login Screen

Remove Inactive Devices via PowerShell

Change Hostname for macOS Devices

Troubleshoot: macOS or iOS Activation Lock Policy

Troubleshoot: BitLocker Policy for Windows Devices

Troubleshoot: Provision New Users on Device Login

Re-Enroll Apple Devices into JumpCloud MDM and Preserve the Device Record

Troubleshoot: Find the Cause of User Lockouts on Windows Devices

Use Logs to Troubleshoot User Lockouts on Windows Devices

Troubleshoot: User Lockouts on Windows Devices Overview

Troubleshoot: User Accounts on Windows

Troubleshoot: macOS Service Account

JumpCloud Password Manager KB Subscribe to JumpCloud Password Manager KB RSS Feed

Troubleshoot: Error While Loading Password Manager Settings in Admin Console

Set Up and Connect 2FA with JumpCloud Password Manager

Troubleshoot: JumpCloud Password Manager App on Linux

Troubleshoot: Unable to Create a Shared Folder in JumpCloud Password Manager

Troubleshoot: Can’t Activate JumpCloud Password Manager Apps

Troubleshoot: JumpCloud Password Manager Prompts To Clear App After Re-Activation

Troubleshoot: JumpCloud Password Manager Folder Items Aren’t Syncing

Troubleshoot: JumpCloud Password Manager Paired Apps Aren’t Syncing

Troubleshoot: JumpCloud Password Manager Autofill Isn’t Working

Troubleshoot: Unpair The JumpCloud Password Manager App

Troubleshoot: Password Manager Extension Approval Prompt Loops

Install and Update The JumpCloud Password Manager App

Troubleshoot: Restart The JumpCloud Password Manager Desktop App

Policy KB Subscribe to Policy KB RSS Feed

Troubleshoot: macOS Configuration Profile Policy Fails to Deploy

Troubleshoot: Policy Failing Due to Missing PS1 File

Diagnose BitLocker Issues Using PowerShell

Troubleshoot: Resolve the Duplicate Chrome Universal Policy Found Error

Remote Assist KB Subscribe to Remote Assist KB RSS Feed

Troubleshoot: Remote Assist End-User Connectivity on Windows and macOS

Troubleshoot: Remote Assist Installation

Troubleshoot: Cookie Clearing with Remote Assist

Troubleshoot Remote Assist: Disable Wayland or GPU Rendering for Linux

Software Management KB Subscribe to Software Management KB RSS Feed

Troubleshoot: VPP Apps

Troubleshoot: Manual Sync for Software Installation

Troubleshoot: JumpCloud App Catalog Errors

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