Troubleshooting KB

Introducing the Troubleshooting Knowledge Base (KB)! Articles here are focused on troubleshooting and resolving specific issues or errors encountered while using JumpCloud, such as resolving specific error messages.

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Troubleshooting KB

Retrieve Object IDs from the Admin Portal

Retrieve Object IDs from the API

Troubleshoot: Unable to Add a New User

Disable LastPass AutoFill in the Admin Portal

Enable JumpCloud Admins to Sign In with GWS

Troubleshoot: JumpCloud Admin Accounts

Understand the Troubleshooting Knowledge Base (KB)

Troubleshoot End User Issues

Agent KB Subscribe to Agent KB RSS Feed

View Agent Logs Using Commands

Troubleshoot: Windows Agent Freezes During Install

Troubleshoot: Copy Agent Logs in macOS Recovery Mode

Use Logs to Troubleshoot User Lockouts on Windows Devices

Troubleshoot: JumpCloud Agent

Set the Log Level to Debug

Apps and Integrations KB Subscribe to Apps and Integrations KB RSS Feed

Troubleshoot: Personio Integration

Configure Fortigate to use JumpCloud LDAP

Troubleshoot: Revert GWS SSO to Standard Authentication

Troubleshoot: Custom API Integrations

Troubleshoot: Google Workspace Integration

Troubleshoot: Resolve Federated Users in Entra ID Being Forced to Sign In Frequently

Inspect Network Activity in Chrome DevTools

Troubleshoot: Active Directory Integration

Troubleshoot: SAML SSO

Authentication KB Subscribe to Authentication KB RSS Feed

Configure Sharp Printers to use Cloud LDAP

FAQ: RADIUS

Troubleshoot: JumpCloud Protect

Troubleshoot: JumpCloud Go

Troubleshoot: RADIUS Server Authentication

RADIUS Authentication Fails with Certificate Error

Devices KB Subscribe to Devices KB RSS Feed

Troubleshoot: Windows Policy Application and Registry.pol Files

Troubleshoot macOS Hardware or Firmware Issues

Understand the Erase Device MDM Command

Run macOS Commands As Current Logged In User

Troubleshoot: Windows Connect Key

Troubleshoot: User Account Not Available on the Windows Login Screen

Remove Inactive Devices via PowerShell

Change Hostname for macOS Devices

Troubleshoot: macOS or iOS Activation Lock Policy

Troubleshoot: BitLocker Policy for Windows Devices

Troubleshoot: Provision New Users on Device Login

Re-Enroll Apple Devices into JumpCloud MDM and Preserve the Device Record

Troubleshoot: Find the Cause of User Lockouts on Windows Devices

Use Logs to Troubleshoot User Lockouts on Windows Devices

Troubleshoot: User Lockouts on Windows Devices Overview

Troubleshoot: User Accounts on Windows

Troubleshoot: macOS Service Account

JumpCloud Password Manager KB Subscribe to JumpCloud Password Manager KB RSS Feed

Troubleshoot: Unable to Create a Shared Folder in JumpCloud Password Manager

Troubleshoot: Can’t Activate JumpCloud Password Manager Apps

Troubleshoot: JumpCloud Password Manager Prompts To Clear App After Re-Activation

Troubleshoot: JumpCloud Password Manager Folder Items Aren’t Syncing

Troubleshoot: JumpCloud Password Manager Paired Apps Aren’t Syncing

Troubleshoot: JumpCloud Password Manager Autofill Isn’t Working

Troubleshoot: Unpair The JumpCloud Password Manager App

Troubleshoot: Password Manager Extension Approval Prompt Loops

Troubleshoot: Update The JumpCloud Password Manager App

Troubleshoot: Restart The JumpCloud Password Manager Desktop App

Remote Assist KB Subscribe to Remote Assist KB RSS Feed

Troubleshoot: Remote Assist End-User Connectivity on Windows and macOS

Troubleshoot: Remote Assist Installation

Troubleshoot: Cookie Clearing with Remote Assist

Troubleshoot Remote Assist: Disable Wayland or GPU Rendering for Linux

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