Troubleshoot: Update The JumpCloud Password Manager App

This article covers how to check for updates for JumpCloud Password Manager, and how to force update the app if updates are not applying automatically. By default, the JumpCloud Password Manager desktop applications (macOS and Windows) automatically update. If automatic updates or checking for updates do not appear to be installing, see the Force Update section.

Checking for Updates

Check for Updates in the Windows Desktop App

1. Locate JumpCloud Password Manager in the system tray of the Windows Device (bottom-right corner of the taskbar).
2. Right-click the icon and verify the version information.
3. If an update is required, press Check for updates.
4. If an update is available, it will automatically download and indicate that a restart is required.
5. If an update has been downloaded and applied but a restart is pending, a red badge icon appears in the Notifications menu pictured in the screenshot below. Click the icon and select Restart.

Check for Updates in the macOS Desktop App

1. Click on the JumpCloud Password Manager app in the dock or click on the app’s window to bring it into focus.
2. In the macOS menu bar, click JumpCloud Password Manager and then click About JumpCloud Password Manager to verify version information.
3. If an update is required, click Check for Updates.
4. If an update is available, it should download and indicate that a restart is required. This notification will often show up in the top-right corner of your screen with an option to restart.
5. If an update has been downloaded and applied but a restart is pending, a red badge icon appears in the Notifications menu pictured in the screenshot below. Click the icon and select Restart.

Check for Updates in the iOS JumpCloud Password Manager App

1. On the iOS mobile device, open the App Store.
2. In the top-right corner, press the Account button (the icon is a silhouette of a person).
3. Swipe down to force a refresh of this page. A number of app updates may be available for your device, including the JumpCloud Password Manager app.

Check for Updates in the Android JumpCloud Password Manager App

1. On the Android mobile device, open the Play Store.
2. In the top-right corner, press on the Account button, often presented as the silhouette of a person.
3. Swipe down to force a refresh of this page. A number of app updates may be available for your device, including the JumpCloud Password Manager app.

Manual Update

The following process will force update the JumpCloud Password Manager desktop app without the need for uninstalling.

1. If the JumpCloud Password Manager desktop app is currently running, Quit the app.
2. In a browser, go to Get App | JumpCloud Password Manager to download the latest installer.
3. Run the installer.
   • You will be prompted that an app with the same name already exists. Choose “Replace” option.
4. Relaunch the JumpCloud Password Manager desktop App.

Using JumpCloud Commands to Force Updates on macOS

You can also use JumpCloud Commands to force an update to the Password Manager App on macOS devices directly from the Admin Portal.

To send the latest version of Password Manager to macOS devices:

1. Log in to the JumpCloud Admin Portal.
2. Go to DEVICE MANAGEMENT > Commands.
3. Click (+), then choose Command from Template.
4. Select the MacOS tab and find the template: Mac – Install JumpCloud Password Manager App | v1.4 JCCG.
5. Select the Device Groups tab to apply the command to a device group, or the Devices tab to target specific devices.
6. Click Save.
7. Click Run Now.
8. Once the command result shows as successful, restart the device and the app is updated.