Retrieve JumpCloud Log Files

Use this article to find the locations, available actions, and contents captured in the various logs for JumpCloud services across operating systems.

Windows

Active Directory Integration

• AD Import Location: C:\Windows\temp\JumpCloud_AD_Integration.log
• AD Sync Location:
  • Note: Log names & locations vary depending on the version of AD Sync in use.
    • Version 4.3.1 and older: C:\Program Files\JumpCloud\AD Sync\adsync.log
    • Version 4.3.2 and newer: C:\Program Files\JumpCloud\AD Integration\JumpCloud AD Sync\JumpCloud_AD_Sync.log
• To enable DEBUG, see Enable Debug Logging for the Active Directory Integration.

Device Agent

The device Agent log includes details on all agent-driven, device-wide actions (user management, device connection maintenance with the JumpCloud service, command execution, Agent upgrades, and policy deployment, for example).

• Location: C:\Windows\Temp\jcagent.log
• To enable DEBUG, see Set the Log Level to Debug.

Password Manager & Browser Extension

Retrieve user-centric logs for the JumpCloud Password Manager service and application:

• Location: %appdata%\JumpCloud Password Manager\data\daemon\log\

For the browser extension:

1. In the top-right corner, click the three dots (More) menu, then click Settings.
   
2. Click the Logs tab, then click Download Logs.
   

Remote Assist

Retrieve user-centric, per-day session logs for the JumpCloud Remote Assist service and client:

• Location: C:\Windows\system32\config\systemprofile\AppData\Roaming\JumpCloud-Remote-Assist\logs\{{YYYY-MM-DD}}.log

Windows MDM

Retrieve MDM application install logs:

• Location: C:\Windows\System32\config\systemprofile\AppData\Local\mdm

macOS

Device Agent

The device Agent log includes detail on all agent-driven, device-wide actions (user management, device connection maintenance with the JumpCloud service, command execution, Agent upgrades, and non-MDM-driven policy deployment, for example.)

• Location: /var/log/jcagent.log
  • Both pre- and post-installation logs are located within the /var/log/ directory. These files are especially useful when troubleshooting installation problems when attempting to script a silent installation from a third-party management service.
• To enable DEBUG, see Set the Log Level to Debug.

JumpCloud Go

JumpCloud Go is located in the unified system logs on macOS. To surface these, use the macOS command line to filter. For example:

JumpCloud Menu Bar App

Most frequently referenced for user password confirmations and updates.

• Location: ~/Library/Logs/JumpCloud/com.jumpcloud.jcagent-tray {{YYYY-MM-DD}}--##-##...log

Filter out the application launch entries to more easily surface password events:

Password Manager

Retrieve user-centric logs for the JumpCloud Password Manager service and application:

• Location: ~/Library/Logs/JumpCloud Password Manager/logs-live.log

For the browser extension:

1. In the top-right corner, click the three dots (More) menu, then click Settings.
   
2. Click the Logs tab, then click Download Logs.
   

Patch Management

The jc_notifications.log file contains telemetry and logic driving the Nudge application notifications and is helpful for troubleshooting.

• Location: /private/var/log/jc_notifications.log

To retrieve a list of available and deferred updates for the current device (deferred updates are hidden from the Software Update preference pane):

To display what Nudge sees as an available update:

Remote Assist

Retrieve user-centric, per-day session logs for the JumpCloud Remote Assist service and client:

• Session logs Location: ~/Library/Logs/JumpCloud Remote Assist/
  • Note: root sessions are recorded in /var/root/Library/Logs/JumpCloud Remote Assist/

User Agent

The user session agent includes detail for device trust keychain deployment and approved application list.

• Location: ~/Library/Logs/JumpCloud/jc-user-agent.log

Enabling debug will expose successful and unsuccessful application list updates:

Linux

Device Agent

The device Agent log includes details on all agent-driven, device-wide actions (user management, device connection maintenance with the JumpCloud service, command execution, Agent upgrades, and policy deployment, for example).

• Location: /var/log/jcagent.log

To enable debug/trace:

To restart the Agent (required) after adjusting the log verbosity:

Password Manager

Retrieve user-centric logs for the JumpCloud Password Manager service and application:

• Location: ~/.config/JumpCloud Password Manager/data/daemon/log/

Remote Assist

Retrieve user-centric, per-day session logs for the JumpCloud Remote Assist service and client:

• Location: ~/.config/JumpCloud-Remote-Assist/logs/jc-assist_{{YYYY-MM-DD}}.log