Troubleshoot: ADE Enrollment Error

When going through Automated Device Enrollment (ADE) with User Authentication enabled, the following error can occur during device enrollment: "There is an issue with this account. Please contact your IT administrator."

Resolution

This error occurs when the user account is Staged and not Active for authentication during device configuration.

To resolve this, you need to change the user account state from the user profile from Staged to Active.

See the Manage User Stages help article for further details on Active and Staged User Stages and how to manage them.