Troubleshoot: Custom SCIM Integrations

This article helps you troubleshoot common issues when configuring custom SCIM connectors. For more information on configuration, see Identity Management using a Custom SCIM Integration.

I am getting unmarshal errors.

This typically indicates that JumpCloud is expecting one data type and the service provider is sending another data type. Contact the service provider to troubleshoot further. JumpCloud implementation follows the SCIM schema standard. Per section 2.2, if the data type is not specifically stated, we use the data type of "string."

I am getting unmarshal number errors related to user.id.
Issues with configuring a custom SCIM integration with Miro.
  • Remove the trailing ‘/’ from the Base URL value.  The value should be https://miro.com/api/v1/scim
  • Turn Off the Enable management of User Groups and Group Membership in this application option.  Miro currently only supports “Group Updates”.  JumpCloud is currently only able to support a custom SCIM integration with service providers that support Group Creation, Group Updates, and Group Deletion
Issues with configuring a custom SCIM integration with Databricks.

Disable Enable management of User Groups and Group Membership in this application option. JumpCloud currently requires Group Creation, Group Updates, and Group Deletion to enable group management for a service provider. Databricks does not support Group Updates.

I am receiving 404s for each of the group tests.

The Service Provider does not support groups. Disable Enable management of User Groups and Group Membership in this application option and try and activate again.

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