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Troubleshoot: Accidental Removal of All Windows Admin Accounts

When an administrator deletes all administrator accounts (either JumpCloud or local) from a device managed by JumpCloud, it can lead to significant issues. If the device's certificate is not updated within 30 days, or if the device fails to maintain contact with the JumpCloud admin portal, it becomes unresponsive and cannot be managed or uninstalled from the agent.

Tip:
  • Do Not Delete All Admin Accounts: It is crucial to retain at least one local administrator account to avoid being locked out of device management.
  • Regularly check device connectivity with the JumpCloud admin portal to ensure timely updates and maintenance.

By adhering to these guidelines, administrators can prevent issues related to device accessibility and management in JumpCloud environments.

Symptoms

The device shows as offline in the JumpCloud admin portal.

Resolution

  1. Backup the System State: Before proceeding with drastic measures, ensure to back up the system state. Consult Microsoft Support for guidance.
  2. Reimage the Device: To regain access and control you may need to reimage the device. Refer to Microsoft support documents for instructions on restoring or reimaging your PC.
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