Getting Started with JumpCloud Professional Services

Implementation, Customer Success Management (CSM), and Solutions Architecture

Working with JumpCloud Made Even Easier

New and existing customers alike can now secure personalized expertise to support their IT departments in strategizing the right measures for security enhancement. Because let’s face it: even the most experienced ITs sometimes struggle to prioritize the right actions at the right times.

Our goal is simple: To ensure your project goals are being delivered by the JumpCloud platform capabilities. We do this by providing “best in class” Professional Services that set up your company’s JumpCloud admins with a strong identity management foundation and the right level of ongoing support that will save them time, energy, and unnecessary effort in the long-run.

Implementation Services

Implementation Services will design and execute the configuration of the JumpCloud platform and integration to your existing IT environment(s).

  • Our Implementation team provides expert guidance and recommended strategies for implementing the foundational JumpCloud Directory components, Identity Management configuration, full Device Management capabilities and Access Management using SSO.

Customer Success Management (CSM)

Your Customer Success Manager will develop and oversee your ongoing success plan, provide oversight and guidance for all product usage, assist with end user adoption, advocate and manage product feature requests, and facilitate discussions with internal stakeholders and more!

  • Plan forward looking strategies based on your goals
  • Perform high level health checks
  • Ongoing Advisor
  • Escalation resource

Solutions Architecture

Our Solutions Architects provide customers with exclusive access to a dedicated technical expert capable of delivering a range of services tailored to meet specific needs and requirements.

  • Ongoing best practices and implementation guidance
  • Health Checks
  • Analytics and Reporting Guidance
  • Hands on Services for Implementation, Migration, and Custom Scripting

Need custom services designed exclusively for your needs?

Our Professional Services Engineering offering allows you to design your experience based on your company's needs.

Learn more