Remote Access: Secure Every Session

Establish secure, direct connections to troubleshoot devices from anywhere in the world to solve active technical issues. Verify device trust and every identity to eliminate any security gaps.

Eliminate Blind Troubleshooting of All Your Remote Devices

Unify your support stack with a combination of Remote Assist and Background Tools to make secure remote sessions and troubleshoot Windows, Mac, and Linux devices from a single console without third-party latency or security risks.

Accelerate Intelligent IT

Gain automated lifecycle management with real-time context of end-user device health and identity through live or unattended remote sessions. Leverage our Background Tools with remote command line and file manager capability to achieve efficient time-to-resolution and close helpdesk tickets faster.

Help Center
| Get Started: Remote Assist
Blog Post
| Remote Assist Extends Critical Device Management Capabilities
Video Tutorial
| Remote Assist Tutorial

Product Screenshot - Remote Assist Options

Unified Fleet Support: Windows, Mac, and Linux

Stop toggling between OS-specific tools. Secure access across Windows, macOS, and Linux devices while removing operational complexities related to remote control, blind over-the-phone navigation, and cumbersome screen sharing tools through a secure, peer-to-peer channel. Perform maintenance, troubleshooting, run interactive commands, and file transfers with ease behind the scenes with our Background Tools without any friction for the end-users.

Help Center
| Get Started: Background Tools and Remote File Manager
Help Center
| Remote Assist FAQ
Blog Post
| What is Remote Assistance?

Proactive IT Governance & Audit-Ready Logs

Every support session — and every agent action on those devices — is an audit trail. Monitor device health and security hygiene in real-time to catch deviations before they become tickets. JumpCloud’s Device Monitoring and Alerting empowers IT teams to obtain continuous visibility over their devices to identify operational and security deviations before they turn into critical issues. Ensure compliance with unchangeable session logging for SOC2, HIPAA, and AI Act requirements.