Remote Access: Secure Every Session

Take live control, run silent fixes, and access devices instantly. One remote access tool for your entire fleet.

Remotely Fix Any Device. From Anywhere. In Minutes.

Unify your support stack with a combination of Remote Assist and Background Tools to make secure remote sessions and troubleshoot Windows, Mac, and Linux devices from a single console without third-party latency or security risks.

Take Control Instantly

Jump into any screen in seconds. Walk the user through the fix or take over directly without any phone calls or guesswork. Remediate issues and close IT tickets swiftly.

Help Center
| Get Started: Remote Assist
Blog Post
| Remote Assist Extends Critical Device Management Capabilities
Video Tutorial
| Remote Assist Tutorial

Product Screenshot - Remote Assist Options

One Tool For Every OS

Stop toggling between OS-specific tools. JumpCloud Remote Access works across Windows, macOS, and Linux through a secure peer-to-peer channel. You can easily run commands, transfer files, and perform maintenance behind the scenes without any friction for end users.

Help Center
| Get Started: Background Tools and Remote File Manager
Help Center
| Remote Assist FAQ
Blog Post
| What is Remote Assistance?

Proactive, Audit-ready Governance

Every Remote Access session is automatically logged to monitor who connected, which device, and what was done. Identify device health deviations before they escalate.