Troubleshoot: Unable to Add a New User

Symptoms

When adding a new user in the JumpCloud Admin Portal, the action results in an error "username has already been registered."

Cause

The email address has already been used to register a user account in an organization within JumpCloud, not necessarily the organization displaying the notification.

Solution

Search within your organization for another user object using the same email address:

1. Log in to the JumpCloud Admin Portal.
2. Go to USER MANAGEMENT > Users.
3. Type the email address in the search bar to locate the user object.

If you can't locate the user object within your organization, it is recommended to check with any users in your company that may have created a secondary organization and added the records in question.

If the organization where the user currently resides was created in error or is otherwise no longer used, contact us to process the organization for removal. See Contact JumpCloud Support.