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Troubleshoot: Convert a JumpCloud Managed User to Local User on Windows Device

You can easily convert a JumpCloud managed user into a local user on a Windows device

Note:

Make sure you have at least one local admin account created on the device before proceeding with these steps.

Resolution

  • In the JumpCloud Admin Portal, unbind the managed user from the Windows system. The user's profile will be disabled on the device once you do this.

Note:

We never remove the user's profile/directory from the system.

  • On the Windows device, log in as any other different local admin account.
  • Verify that the unbound user appears in Computer Management > Users & Groups > Users.
  • Go to Users and right-click on the user you want to enable and select Properties.
  • In the General tab, uncheck the Disable Account and click OK.
  • Once you reboot the device you should be able to log into the device using the local account you enabled.
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