Troubleshoot: Device Monitoring and Alerting Issues
This article lists some ways to troubleshoot issues that you might face while using Device Monitoring and Alerting.
I created a rule with existing conditions enabled. Why didn’t I get any alerts?
Cause:
For rules that are associated with a large number of devices (exceeding 1000), when Existing Conditions are enabled, there may be a delay of up to 15 minutes in alert generation. This typically occurs when the total number of existing conditions (for which alerts need to be generated) exceeds 1,000.
Solution: You can create multiple rules with different conditions and associate different device groups to help keep the total number of alerts for existing conditions below 1,000.
Why can’t I enable/disable a rule from the Rules dashboard?
The option to enable/disable rules from the Rules dashboard is currently not functioning as expected for the following rules:
- Command Execution Failure
- Managed Software Installation Failure
- Policy Application Failure
Cause:
If a command, policy, or software being used in the conditions section of a rule is removed from the system, you will be unable to enable or disable the rule from the Rules dashboard.
Solution: Go to the rule details page, and use the Enable/Disable toggle button.
Additional Resources
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