Admin Portal Devices List

After you've installed the JumpCloud Agent on your devices and they are reporting to JumpCloud, they will appear on the devices list in the Admin Portal. From the devices list, you can take bulk actions to require MFA, or drill into a specific device's details and add and apply policies, run commands, or change a device's group associations.

Viewing the Devices Overview


  • Quickly view fleet distribution across your entire org, or view the release train details for macOS and Windows.
  • See View Your OS Distribution to learn more.

Changing Device Settings

Click the Gear / Settings to access  Device Settings in the Admin Portal.
You can access Device Settings by clicking Settings in the top right corner of either the Devices Overview or Devices List pages.

Set Devices List as Default Page

Toggle this On to set the Devices List tab as the default page when landing on the DEVICE MANAGEMENT > Devices page. Toggle this Off to set the Device Overview tab as the default page.

Password Sync

By default, any new users associated to devices have their JumpCloud password synced to their device password. Toggle this Off to disable password sync and instead have users enter a local password to log into their device. See Device Password Sync to learn more.

Self-Service Account Provisioning

Enable users to provision their JumpCloud account to devices from the login window. You can toggle this for macOS and Windows devices independently. You can also select the permission level of users added to devices (standard or administrator/sudo). See Provision New Users on Device Login to learn more.

Viewing the Devices List

Find your devices list by navigating to DEVICE MANAGEMENT > Devices in the Admin Portal and clicking the Devices tab.

Adding a Device

To add a new device from the devices list, click ( + ), see Add a Device to learn more.

Searching for a Device

Use the search bar or a filter to make it easier to find the devices you’re looking for. 

Search Bar

  • If there’s a specific device you’re interested in viewing, enter one of the device’s attributes in the search bar – like device (system) name, OS version, or serial number. 
  • When you’re done with your search, click ( x ) in the search bar to clear it. 

Filter By

  • Use filter by to narrow search results by device status, device OS, disk encryption status, and/or MDM status.
  • To remove a filter, click ( x ) in the search bar to clear it.

Using the More Actions Menu

The more actions menu lets admins enable actions across one or more devices from the list view. The more actions menu is inactive until one or more devices is selected. After devices are selected, use more actions to apply the following bulk actions:

  • Enable MFA
  • Disable MFA
  • Enable System Insights
  • Disable System Insights

Deleting Devices

When one or more device is selected from the device list, the delete button becomes active. After devices are selected, use delete to bulk delete devices. You are asked to confirm the number of devices you want to delete before proceeding.


Deleting an active device will uninstall the JumpCloud Agent and permanently remove all device data and associations. This action cannot be reversed.

Running the Users to Devices Report

Click Run Users To Devices Report to generate a report of all user attributes and device associations for each user. Stored reports are available for download 7 days after their creation timestamp.

See JumpCloud Reports to learn more.

Customizing the Device List View

By default, the devices list displays 8 columns: Status, Device Name, OS, Primary Adapter IP, Created, MFA Status, and Last Contact. You can’t remove a device's name or status from the list view, but you can customize the other columns to display the information you want to see. Column options include (defaults in bold):

  • Created
  • Device Name
  • Last Contact
  • MFA Status
  • OS
  • Primary Adapter IP
  • Status
  • Agent Version
  • Allow SSHD Config
  • File System Type
  • Has Service Account
  • SSH Password Access
  • SSH Public Key Access
  • SSH Root Enabled
  • SSH Root Login
  • Secure Token Granted
  • Serial Number
  • Valid Disk Password
  • Valid Local Password

To customize the devices list view, click columns, then select the information you want to display. 

Note: The maximum display is 8 columns.

 Revert to the default device list view by clicking Revert to default columns

Exporting the Devices List

On the Devices list page in the top right corner, click export to receive all of your device information for audits, compliance, or troubleshooting reports. You can choose to export to either CSV or JSON file type. It's then saved as jcDevicelist_yyyymmdd.<filetype>.

Using the Actions Menu

The Action drop-down menu allows Admins to take quick actions on individual devices from the devices list:

  • Start Remote Assist: Begin a remote session on the device.
  • Run Command: Run a command through a streamlined commands modal.
  • View Insights: View device activity within Directory Insights.
  • Restart Device: Security command; you’re prompted to confirm you want to restart the device.
  • Lock Device: Security command; you’re prompted to create a PIN before locking the device.
  • Shut Down: Security command; you’re prompted to confirm you want to shut down the device.

Individual Device Details

From the Devices list page, click on a specific device to view that individual device's details. A summary of each tab is presented below; the tabs vary depending on device type.

Device Support

  • Click the Actions dropdown menu in the top right corner, then select Start Remote Assist to begin a remote session on the device. See Get Started: Remote Assist to learn more.

Security Commands


MacOS devices must be enrolled in MDM to use security commands. See MDM Commands to learn more.

Highlights Tab


The names in the Device Name column of the devices list correspond with the Device Name field in the device's Highlights tab. The Device Name is captured when the JumpCloud Agent is installed on a device. The Device Name is not dynamically updated after that initial capture, but this field is editable, so you can change the Device Name of a device at any time.

On the device's Insights > System and Hardware tab, you will find Hostname listed under System Info. The hostname is updated dynamically at regular intervals, and you will see a Hostname updated within two hours after a change locally on a device, presuming the device remains online. There is not a mechanism for forcing an immediate Hostname update in the JumpCloud Admin Portal at this time.

The Highlights tab provides a Device Overview with information about the individual device like its OS version, serial number, IP address, agent status, last contact and more. In the top right corner, the quick Actions menu allows you to apply any of the following actions to the device; Start Remote Assist, Launch Background Access, Run Command, View Insights, Lock Device, Restart Device, Shut Down, Erase Device and Get Agent Log.


Click Get Agent Log to download up to 1MB in agent logs to help troubleshoot agent issues. Agent logs can only be retrieved if the device is online, and it may take a few minutes to retrieve results.

For macOS devices with Full Disk Encryption, access the Recovery Key by clicking view key.

Under Device Configuration, you can enable or disable System Insights, and MFA Login. See Get Started: System Insights, and Get Started: MFA to learn more.

The UsersDevice Groups, and Policies sections show those respective bindings for the device.

The Device Activity section shows a table of Events, Resource/Status, and Timestamp for events that have occurred on the device. Click activity log to see more details; Directory Insights customers are directed to the Directory Insights activity log with the Device filter applied for the device they are viewing. Customers without Directory Insights can add this feature by contacting their Account Manager. See Add a Device to learn more.

Insights Tab

From the Insights tab, you can click on the following tabs to get more information about the system; Summary, System And Hardware, Operating System, Software, Network, and Local Users And Groups. Each tab has their own subsections that you can easily navigate to using the table of contents on the right hand side. See Get Started: System Insights to learn more about the data that's collected and reported.

SSH Settings

Configure SSH Settings for Linux devices. See Configure SSH Settings to learn more.

Device Groups Tab

From the Device Groups tab, you can add the device to or remove the device from device groups. The default device groups list view shows all device groups configured in JumpCloud. The selected device groups are ones where the device is currently bound.

Select the device groups you want to add the device to or clear the device groups you want to remove the device from and click save device.

Select show bound device groups (n) to only display a list of the device groups to which the device is bound.

See Create a Device Group to learn more.

Users Tab

From the Users tab, you can bind users to or unbind users from the device. The default users list view shows only users who are currently bound to the device.

Clear the show bound users (n) selection to view all users. Select the users you want to bind to the device and click save device.

See Bind Users to Devices to learn more.


Applies to Apple MDM-enrolled devices only.

  • MDM Enrollment Info: See MDM enrollment status, MDM provider, and by whom the device was enrolled.
  • Activation Lock: View information related to the Activation Lock feature. See Create a Mac or iOS Activation Lock Policy for information on using this feature.
  • Device Activity: Shows a table listing the Timestamp, Event Type, and Status of commands run on the device via MDM.
  • OS Updates: See current OS version, versions available, and when the device last scanned for updates. You can also schedule device updates from here.


Applies to Android Enterprise Mobility Management (EMM)-enrolled devices only.

  • EMM Enrollment Info: View Management Mode, Enrollment Type, Ownership, and other information.
  • Device State: View device settings and security posture information.

See Add and Manage Android Devices to learn more.

Apps Tab

The Apps tab shows a list of the JumpCloud-managed applications that are on the device. If you want to add an app, see Get Started: Software Management to learn more. Click on an app to edit it.

Policies Tab

From the Policies tab, you can apply policies to or remove policies from the device. The default policies list view shows the policies that are currently bound to the device.

Clear the show bound policies (n) selection to view all policies. Select the policies you want to apply to the device and click save device.

See Get Started: Policies to learn more.

Policy Results Tab

If policies have been applied to the device, you can click view to see individual status reports for each policy from the policy results list.

Commands Tab

The Commands tab displays all commands that are bound to the device. You can also click Run Command to run any of the commands on the device from this page instead of having to navigate to the Commands page to run them. You can also click the Recent Commands dropdown at the top of the page to see a list of the last five commands that were run on the device. 

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