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Integrate with KnowBe4

Use JumpCloud SAML Single Sign On (SSO) to give your users convenient but secure access to all their web applications with a single set of credentials. Automatically provision, update and deprovision users in KnowBe4 from JumpCloud using the Identity Management (SCIM) integration. Leverage this integration to centralize user lifecycle, user identity, and group management in JumpCloud for KnowBe4. Save time and avoid mistakes, as well as potential security risks, related to manually creating users.

Read this article to learn how to setup the KnowBe4 integration.

Prerequisites

  • A JumpCloud Administrator account.
  • An KnowBe4 administrator account.
  • An active KnowBe4 subscription.
  • Review KnowBe4’s Configuring SCIM integration support article.

Important Considerations

  • KnowBe4’s SCIM API is based on version 2.0 of the SCIM standard.
  • If you need to renew your token, you must deactivate the Identity Management integration, renew your token and then reactivate the integration.
  • SSO is not required to use the SCIM integration for provisioning and Identity Management, but it is strongly recommended.
  • There can be a delay of a few minutes when syncing.

Creating a new JumpCloud Application Integration

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Click + Add New Application.
  4. Type the name of the application in the Search field and select it.
  5. Click Next.
  6. In the Display Label, type your name for the application. Optionally, you can enter a Description, adjust the User Portal Image and choose to hide or Show in User Portal.
  7. If this is a Bookmark application, enter its URL in the Bookmark URL field.
  8. Click Save Application.
  9. If successful, click:
    • Configure Application and go to the next section.
    • Close to configure your new connector at a later time.

Configuring the SSO Integration

To obtain the KnowBe4 SAML ID

  1. Sign in to the KnowBe4.
  2. Go to Account Settings.
  3. In the SAML section, select Enable SAML.
  4. Copy the value in the SAML ID field.
  5. Leave open and go to JumpCloud.

To configure JumpCloud

  1. Create a new application or select it from the Configured Applications list.
  2. Select the SSO tab.
  3. In the ACS URL and Default RelayState fields, replace {SAML_ACCOUNT_ID} with the SAML ID copied in the previous section.
  4. Copy the IDP URL.
  5. Click save.

To download the certificate

  1. Find your application in the Configured Applications list and click anywhere in the row to reopen its configuration window.
  2. Select the SSO tab and click IDP Certificate Valid > Download certificate.

Tip:

The certificate.pem will download to your local Downloads folder.

To configure KnowBe4

  1. In the SAML section, paste the IDP URL you copied in the previous section into the IDP URL field. (e.g., https://sso.jumpcloud.com/saml2/knowbe4)
  2. Under IdP Cert Fingerprint, enter the fingerprint of the SAML certificate downloaded in the previous section. If you are unfamiliar with this process, see How to Convert an X.509 Certificate to a SHA1 Fingerprint for SAML. 
  3. Click Save SAML Settings.

Authorizing User SSO Access

Users are implicitly denied access to applications. After you connect an application to JumpCloud, you need to authorize user access to that application. You can authorize user access from the Application Configuration panel or from the Groups Configuration panel. 

To authorize user access from the Application Configuration panel

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications, then select the application to which you want to authorize user access.
  3. Select the User Groups tab. If you need to create a new group of users, see Get Started: Groups.
  4. Select the check box next to the group of users you want to give access.
  5. Click save. 

To learn how to authorize user access from the Groups Configuration panel, see Authorize Users to an SSO Application.

Validating SSO authentication workflow(s)

IdP Initiated

  • Access the JumpCloud User Console.
  • Select the Service Provider icon.
  • This should automatically launch and login to the application.

SP Initiated

  • Navigate to your Service Provider application URL.
  • You will be redirected to log in to the JumpCloud User Portal.
  • The browser will be redirected back to the application and be automatically logged in.

Configuring the Identity Management Integration

To configure KnowBe4

  1. From your KnowBe4 console, click your email address in the top right corner and select Account Settings.
  2. Navigate to the User Management > User Provisioning section of your settings.
  3. Select Enable User Provisioning (User Syncing) to display more provisioning settings. 
  4. By default, the toggle will be set to ADI. Click the SCIM toggle to begin setting up.SCIM SS 10.jpg
  5. Expand your SCIM settings by clicking + SCIM Settings.
  6. Click Generate SCIM Token. This will open a new window with your token ID. 
  7. Copy this ID and save it to a place that you can easily access later. You will need this information when configuring the integration in JumpCloud.

Warning:

It is important that you save this token because once you close this window, you cannot view the token again. 

  1. Once you’ve saved the information, click OK to close the window.
  2. Copy the Tenant URL and save it to a place that you can easily access later. You will need this information when configuring the integration in JumpCloud.
  3. Make sure that the Test Mode option is selected

To configure JumpCloud

  1. Create a new application or select it from the Configured Applications list.
  2. Select the Identity Management tab.
  3. Click the Enable management of User Groups and Group Membership in this application checkbox if you want to provision, manage, and sync groups in KnowBe4 from JumpCloud.
  4. Click Configure.
  5. You’re presented with two fields:
    1. Base URL: Paste the Tenant URL you copied when configuring KnowB4 
    2. Token Key: Paste the SCIM token you generated when configuring KnowBe4.
  6. Click save.
  7. You receive a confirmation that the Identity Management integration has been successfully verified.

To verify the integration and enable syncing in KnowBe4

If you enabled Test Mode when configuring the SCIM integration in KnowBe4, do the following: 

  1. Associate one or more user groups to the KnowBe4 application in JumpCloud.
  2. Login to your KnowBe4 console.
  3. Click Users from the top navigation bar.
  4. Select the Provisioning tab.
  5. Click Details for the received sync.
  6. Review the information.
  7. Once the results in the report meet your expectations, disable Test Mode from your Account Settings.

Attribute Mappings

The following table lists attributes that JumpCloud sends to the application. See Attribute Considerations for more information regarding attribute mapping considerations. 

Learn about JumpCloud Properties and how they work with system users in our API. 

KnowBe4 User Attributes

JumpCloud Property JumpCloud UI SCIM v2 Mapping KnowBe4 Value
email Company Email emails: value Email
username Username userName IdP Username
firstname First Name name.givenName First Name
lastname Last Name name.familyName Last Name
- - userType User Type
phoneNumbers.value Work Phone phoneNumbers.value Phone Number
Work Address Work Address addresses[type:work] location
jobTitle Job Title title Job Title
employeeIdentifier Employee ID externalId Employee Number
company Company organization Organization
department Department department Department
Displayname Display Name displayName firstname/lastname

Importing Users

This functionality is helpful if users have already been created in the application but have not been created in JumpCloud.

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Search for the application and click to open its configuration panel. 
  4. Select the Identity Management tab.
  5. Click manual import.
  6. Select the users you want to create in JumpCloud from the application from the list of users that appear. Users in the list have two import statuses:
  • New – The user has not been imported.
  • Imported – user has been imported and has an account in JumpCloud.

Tip: Try using the New Users-only filter when selecting users to import. This will move all of your new users to the top of the list, making them easier to identify and select.

  1. Click import.
  • If you are importing less than 100 users, your import results will display in real time and you can continue onboarding your users. 
  • If you have more than 100 users being imported, JumpCloud will send you an email when your import is complete.
  1. You can now connect and grant users access to all their JumpCloud resources. Learn more in the Authorize Users to an Application and Connecting Users to Resources articles.

Warning: Imported users must be members of a user group bound to an application for JumpCloud to manage their identity in, and access to, the application.

Removing the Integration

To deactivate the IdM Integration

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Search for the application that you’d like to deactivate and click to open its details panel. 
  4. Under the company name and logo on the left hand panel, click the Deactivate IdM connection link.
  5. Click confirm. 
  6. If successful, you will receive a confirmation message.

To deactivate the SSO Integration

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Search for the application that you’d like to deactivate and click to open its details panel. 
  4. Select the SSO tab.
  5. Scroll to the bottom of the configuration.
  6. Click Deactivate SSO. 
  7. Click save. 
  8. If successful, you will receive a confirmation message.

To delete the application

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Search for the application that you’d like to delete and click to open its details panel.
  4. Check the box for the application.
  5. Click Delete.
  6. Enter the number of the applications you are deleting
  7. Click Delete Application.
  8. If successful, you will see an application deletion confirmation notification.

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