Subscribe to Help Center RSS FeedIf you are on a mobile device and downloaded the JumpCloud Password Manager application, you will be prompted to log in to the application with your email address.
If your email wasn’t recognized as one enrolled in JumpCloud, you encountered an error and probably followed a link that brought you to this article. Let’s get you on the right path.
Which of the following best describes you?
- I work for a company that is a current JumpCloud customer.
- I am an admin for a business that is a current JumpCloud customer.
- I am an IT professional looking for a password manager for my business.
If none of these scenarios covers your issue, please refer to the FAQ: JumpCloud Password Manager article.
I work for a company that is a current JumpCloud customer.
If you work for a company that uses JumpCloud, you may have mistyped your email, or there may be a problem with your account. Follow these steps:
- Make sure you are using your correct email.
- If you have confirmed you are using the correct email, then contact your IT team to make sure you are enrolled in Password Manager.
Learn More: Enroll in Password Manager
I am an admin for a business that is a current JumpCloud customer.
If you are an IT admin who currently uses JumpCloud, it is possible that you need to add yourself as a user in JumpCloud, and then enroll your user account into Password Manager. Follow these steps:
- Log in to your JumpCloud account as an admin and then create a user account for yourself. See Get Started: Users to learn more.
For an optimal experience, log in to JumpCloud on a desktop computer.
- Enroll your user account in Password Manager. See Enroll Users in Password Manager to learn more.
- After those steps are complete, return to the mobile app and try logging in again.
I am an IT professional looking for a password manager for my business.
JumpCloud is a highly acclaimed cloud directory platform which includes a full feature password manager fully integrated into the JumpCloud admin portal. We encourage you to create a free JumpCloud account to explore Password Manager and much more.
You will need a JumpCloud admin account as well as a user account to use Password Manager.
- Sign up for a JumpCloud user account.
For an optimal experience, sign up for JumpCloud from a desktop computer.
- Create a JumpCloud admin account. See Get Started to learn more.
- Once you have an admin account, log in to your JumpCloud account as an admin and then create a user account for yourself. See Get Started: Users to learn more.
- Enroll your user account in Password Manager. See Enroll in Password Manager to learn more.
- After those steps are complete, return to the mobile app and try logging in again.
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