Get Started: AI Admin Assistant

JumpCloud AI Assistant offers a simple, chat-based interface to help you manage your org. This conversational agent streamlines your workflow, allowing you to use natural language to ask questions and perform single or bulk administrative tasks. You can manage your users, devices, applications, and events all from a single chat panel without navigating to different areas of the Admin Portal. When completing tasks for you, AI Assistant always confirms your requests, letting you review any and all actions before it performs them. 

Prerequisites:

• You must have the Administrator with Billing, Administrator, or Read Only role to use this feature. See Admin Portal Roles to learn more. 

Considerations:

• AI Assistant requests your approval before performing any action. This lets you review the output and confirm actions that may modify or be destructive to an object.

Understanding Supported Functions

AI Assistant can help you with the following areas of the Admin Portal: 

• AI & Saas Management - List and get details for apps.
• Admins - List, update, reactivate, and reset MFA for administrators.
• Applications - List and get details for applications and software.
• Assets - List, view, update, and delete assets.
• Audit and Event Operations - Get Directory Insights (DI) events.
• Commands - List and run commands. In addition, get command results and manage device associations.
• Devices - List, get details for, lock, erase, restart, and update devices. In addition, bind and unbind users to and from devices.
• Device Policies - List and get details for policies.
• Groups - List, create, delete, and manage user and device groups. 
• Users - List, create, get details for, suspend, reactivate, and manage passwords and MFA for users.

Enabling and Accessing AI Assistant

As with other JumpCloud AI-powered features, AI Assistant is disabled by default. 

To enable JumpCloud AI Assistant: 

1. Log in to the JumpCloud Admin Portal.
2. In the top right, click the AI Assistant icon, then click Enable AI Assistant.
   • Alternatively, go to Settings > Features > JumpCloud AI and toggle on AI Assistant.
3. In the top right, click the AI Assistant icon to open it.

By default, AI Assistant opens as an aside panel. You can access additional options like object details, recent chats, and archived chats by opening full-screen mode.

To open full-screen mode: 

1. In the top right of the chat menu, click the full-screen icon.
   

Full-screen mode provides you with the following information and actions:

• Object Details - During a conversation, launching full-screen mode opens the Details panel, giving you  information about the object you’re interacting with. For example, the following screenshot shows user details:
  
  • New Chat - Starts a new chat with the AI Assistant.
  • Archived Chats - View a list of archived chats.
  • Recent Chats - A list of recent chats.

Using AI Assistant

Default Actions

When you first open AI Assistant, the default actions menu appears with common administrative tasks. These will guide you through performing actions depending on your selection. 

• Manage Users:
  • View and edit users and user groups.
  • Manage user access to groups, devices, and applications.
  • Unlock users, reset MFA.
• Manage Devices:
  • View and edit devices.
  • Modify device group membership.
  • Run commands (scripts) and security commands (lock, erase device).
• Manage Applications & Policies: 
  • View SSO application configurations.
  • Check IdP certificate statuses.
  • Manage user access to apps.
  • View applications and policies deployed to devices.
• View Audits & System Events
  • View user activity.
  • View and filter policy and application events on systems.
  • Audit admin access and Admin Portal changes.

Using Chat

In addition to the default actions menus, you can also interact with AI Assistant similar to other agents using a natural chat interface. Ask a question or tell the assistant to perform a specific task. Here are some examples to get you started:

Ask the assistant to show you a list of users.

• For example: “Can you show me how many users we have?”
  • The assistant provides a list of users in your org. You can follow up this question by asking, “Show me more details about one of these users.”

Ask the assistant for a list of devices with specific details.

• For example: “I need a list of devices”
  • The assistant lists devices in your org with their details. Using context and reasoning, you can ask things like “get devices from a specific manufacturer.” The assistant will use the hostname or displayname that mention a model name to determine their manufacturer and provide you results.

Ask the assistant to perform an action on a device.

• For example: “Lock a user’s device”
  • The assistant will list the device object for you to confirm its details, then ask you for confirmation before performing the action. 

Using the More Menu

In an active chat, you can quickly access a list of users and devices in your org to tag and perform specific actions on.

1. Click (+) at the bottom of the chat window.
2. Select multiple users and devices to give the assistant context. 
3. Ask a question or request an action about these selected objects. 
   

Confirming Actions

Before performing any action that may be destructive, AI Assistant will request your approval. A confirmation banner appears, which you can click for additional details about the object you’re modifying. 

1. Review the action.
2. Click Approve to proceed or Deny to prevent the action from completing. 
   

FAQ