Get Started: JumpCloud AI Search

JumpCloud AI Search is your personal Admin Portal expert. Leverage it to quickly find anything in your org, generate lists and reports, or ask it how to do something to get step-by-step support directly within your Admin Portal. This powerful tool transcends basic search functionality, offering a dynamic way to quickly query the answers you need, and manage your IT environment.

Considerations

• JumpCloud AI Search will only retrieve results that are related to JumpCloud and your Admin Portal. Asking it anything unrelated won’t result in anything. 
• JumpCloud AI Search uses experimental technology, and may make mistakes sometimes. Always review all information before committing any changes. 
• Search queries are collected and analyzed to improve performance and accuracy.
• JumpCloud AI Search requires the Administrator or Administrator with Billing role. See Admin Portal Roles to learn more.

Supported Data and Operations

JumpCloud AI Search has access to and can return results on the following data:

• System Insights*
• Directory Insights*
• Objects within your org including Users, Devices, Policies, Groups, Administrators, and SSO applications. 

You can use the following operations in your queries:

• Fields: Include or exclude certain fields. For example, “get a list of devices that don’t have google chrome installed.”
• Sort: Sort a returned list by one of the attributes. For example, “provide a list of devices out of patch compliance sorted by OS type.”
• Counts, averages, min, and max: Perform count operations. For example, “get a count of macOS devices.”
• Sub Queries (Where In / Not In): Nest additional parameters within your query. For example, ”list windows devices not in device groups.” 

Known Issues and Limitations

• Certain queries can timeout or take too long. You can request an export of the list you’re looking for as a workaround.
• If you ask a question about data that JumpCloud AI Search doesn’t have access to, you’ll receive an error. Certain System and Directory Insights data isn’t supported.
• Be as specific as possible with your queries. A vague query will return inconsistent results. For example, specify “get me a list of macOS devices” instead of “get me devices.” 
• Queries containing “having” aren’t supported. For example, rephrase “get a list of users having more than one group” to “get a list of users with more than one group associated.” 
• The model used to interpret your queries can become overloaded. Try submitting your query again or simplify it.

Enabling JumpCloud AI Search

JumpCloud AI Search is disabled by default. You can still use the search bar to find pages in the Admin Portal until you enable it.

To enable JumpCloud AI Search:

1. Log in to the JumpCloud Admin Portal.
2. Go to Settings > Features > JumpCloud AI Search.
3. Click to toggle JumpCloud AI Search to On.
4. Click Save.

Using JumpCloud AI Search

To use JumpCloud AI Search:

1. In the top menu next to Home, click the Search bar.
2. A list of sample queries appear that ask the AI to pull certain information for you. Try searching for specific device or user attributes, software configurations, system events, etc. Here are some examples of list based searches:
   • “Get me a list of suspended users”
   • “Show me Windows Devices without Crowdstrike installed”
   • “Get me a list of devices with 16GB of RAM”
   • “Which devices have 100GB of disk space?”
   • “Get me a list of installed software”
     

3. At the bottom of the results, you also have the option to download results as a CSV file or open in JumpCloud Reporting. 
4. If you search the AI with a question asking it how to do something, you will get step-by-step instructional help. Results from JumpCloud’s Help Center will populate in a quick-read format. Here are some examples of Help Center based searches:
   • “How do I create a policy group?”
   • “How to enroll Windows in MDM?”
   • “How do I add an Identity Provider?”
     
5. You can use the left side menu to view recent queries.

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