Get Started: User Portal

Your JumpCloud User Portal is where you’ll go to access the apps you use as part of your job, and to manage your personal information. If your company has integrated any of your employee benefit apps with JumpCloud, you can access some, or all of your JumpCloud managed resources too.

Logging into the User Portal

To log into your JumpCloud account using a password:

  1. Using a supported Web browser, go to:
  2. If you’re viewing the Administrator Portal Login, click User Portal Login in the top left of the page.
  3. Enter your company email address and click Continue.
  4. On the next screen, enter your password and click Login.

What do I do if I’m prompted to set up Multi-factor Authentication?

Your IT admin may have required you to set up Multi-factor Authentication (MFA) for your account. See Set Up Authenticator App for Your User Account to learn more.

After you set up MFA for your account, you’ll enter your TOTP token after you enter your email address and password when you log into your User Portal.

To log in using JumpCloud Go:

JumpCloud Go enables passwordless login on your managed device. Other than your initial verification, you won’t need to enter your email, password, and MFA every time you access your resources. Instead, you’ll verify your identity with your device authenticator (Apple Touch ID or Windows Hello) every 12 hours. See Use JumpCloud Go.


This option will only be available if it is enabled by your admin. If you do not see the Login with JumpCloud Go button, contact your admin. 

  1. In a Google Chrome browser, go to the JumpCloud User Portal.
    • If you’re viewing the Administrator Portal Login, click User Portal Login in the top left of the page.
  2. Click Log in with JumpCloud Go.
  3. Enter your company email address and click Continue.
  4. On the next screen, enter your password and click Login.
    • Approve the MFA request on your device if prompted. See MFA for Users.
  5. You can now use JumpCloud Go to login to the User Portal.

Trouble logging in?

  • If you can’t remember your password, click Reset User Password. See Change Your User Portal Password to learn more.
  • If your account gets locked after too many failed attempts to log in, contact your admin.

Managing the User Portal

There are three main sections in your User Portal:

  • Applications
  • Profile
  • Security

You also have a JumpCloud Account menu that you can use to log out of your account. Access your JumpCloud Account menu by clicking your initials in the top right of your User Portal.

Managing Your Applications

The Applications section contains all the applications you have connected. Your admin may have provided additional information about some of your apps. In this case, a details link appears on the app.

User Portal Applications

To launch an SSO app from the user portal:

  1. From the left-hand navigation menu, click Applications.
  2. Click an app icon to launch it from JumpCloud.


Your organization may require you to use MFA when you access an application even if you used MFA to log into the User Portal. In this case when you click on an application, you’re directed to a new tab where you provide MFA. If it’s successful, you gain access to the application. If it’s denied, try again or contact your IT administrator for help. 

Managing Your Profile

Your JumpCloud profile includes the following sections:

  • Profile Details
  • Personal Information
  • Employment Information

User Portal Profile

To update your profile information:

Click in a field to edit its value. You can update anything in your profile except your company email. If you're unable to edit your profile information, it's likely that your admin has disabled your ability to modify your profile from the User Portal.

Managing Security

With JumpCloud account security, you can reset your password, set up MFA, manage SSH keys, download the JumpCloud Agent, and generate a key.

User Portal Security

Your JumpCloud security includes the following sections:

New User FAQ

New to JumpCloud®? Take a look at the following Frequently Asked Questions to learn about who JumpCloud is and what we do for you.

What is JumpCloud and what does it do?

JumpCloud is an identity management service. Our product lets you to manage one core username and password to access all of the resources you use as part of your job and as an employee in your organization—your computer, company servers, web applications, wireless connections and more.
 Learn more.

How do I access my JumpCloud user account?

You can access your JumpCloud user account from the JumpCloud User Portal:

Learn more in Using Your JumpCloud User Portal.

How do I use the JumpCloud User Portal?

You can manage your own identity through the User Portal. For example, you can set your password and update your name and contact information. If you are a technical employee such as a sysadmin, you can manage your SSH keys from the User Portal.

Learn more in Using Your JumpCloud User Portal.

What do JumpCloud identities connect to?

Everyday, JumpCloud securely connects you to the resources you need as an employee. We connect your identity to your laptop, the Wi-Fi in your office, your Google or Microsoft 365 accounts, the applications you use to do your job and to manage your employee benefits, and more. Talk with your JumpCloud Administrator to learn about the specific services in your organization that use your JumpCloud identity.

Can I reset my own password? If so, where do I do that?

Yes! You can reset your own password at any time. When you update your password it almost instantaneously syncs with all the machines and services that use your JumpCloud identity. Be aware that when you update passwords directly in the services that use your identity, your new password isn't automatically synced with JumpCloud, and your password will be considered "out of sync."

Learn how in Change Your JumpCloud User Account Password.

How can JumpCloud help me generate strong passwords?

Your administrator dictates the strength and complexity settings of the passwords you can create for your JumpCloud account. For example, they can require that you create passwords that include capital and lowercase letters, numbers, special characters, and include a minimum number of characters. They can also dictate how long you can use a password. Don't worry about trying to remember when you need to change your password—JumpCloud sends you emails to remind you when you need to change your password.

How does JumpCloud help secure my identity?

JumpCloud takes security seriously. Our platform offers various utilities to help you secure your identity. For example, your administrator can require you to create complex passwords with special characters and numbers. When you create or update your password, the JumpCloud platform validates the characters you use to help make sure that you follow those standards your organization requires.

Your organization may also require that you use Multi-factor Authentication (MFA) for your User Portal or your computer, or both. MFA uses a one-time password that is generated from an app installed on your mobile phone. This app generates a second factor password that you enter with your JumpCloud password when you login to any resource that is configured to use MFA.

Note that the JumpCloud platform never sees or stores the actual passwords you create on your computer. We transport and store what are called hashes. These hashes are created with complex encryption algorithms that hide your passwords.

Learn more.

Does JumpCloud have a Privacy Policy?

JumpCloud is committed to respecting the privacy and security of your information. See JumpCloud's Privacy Policy for more information.

What browsers are currently supported to access my User Portal?

The User Portal supports Chrome, Firefox, and Safari. Be sure to enable Javascript and cookies. Third-party plugins can occasionally cause issues. If you experience issues while accessing or viewing your User Portal, try a private browsing window.

See Supported Web Browsers.

Still Have Questions?

If you cannot find an answer to your question in our FAQ, you can always contact us.

Submit a Case