Use JumpCloud Go

JumpCloud Go enables passwordless login to your JumpCloud-protected web resources on your managed device. Other than your initial registration, you won’t need to enter your email, password, and MFA every time you access your resources. Instead, you’ll verify your identity with your device authenticator every 12 hours (Apple Touch ID or Windows Hello).  

Prerequisites

• JumpCloud Go needs to be enabled by your admin in the Admin Portal. See Get Started: JumpCloud Go.
• JumpCloud Go only supports Google Chrome and requires the JumpCloud Go browser extension be installed in your browser. If you don’t see the extension installed, see Installing the Browser Extension Manually below.
• You need to be working from a JumpCloud managed device and logged into your organizational device account.
• JumpCloud Go supports macOS and Windows devices that meet these hardware specifications:
  • macOS devices with a Secure Enclave.
  • Windows devices with a Trusted Platform Module (TPM) 2.0.
• To use biometric authentication, you’ll need to configure it on your device authenticator.
  • For macOS devices, see Apple’s Use Touch ID on Mac.
  • For Windows devices, see Microsoft’s Learn about Windows Hello and set it up.

Considerations

• On macOS devices, JumpCloud Go requires use of the onboard Touch ID sensor, so it does not support laptops docked with the lid closed (clamshell mode). 

Registering JumpCloud Go

The first time you use JumpCloud Go, you’ll click Log In with JumpCloud Go to trigger a traditional user console login using your company email address and password.

1. In a Google Chrome browser, go to the JumpCloud User Portal.
   • If you’re viewing the Administrator Portal Login, click User Portal Login in the top left of the page.
2. Click Log in with JumpCloud Go.
3. Enter your company email address and click Continue.
4. On the next screen, enter your password and click Log in.
   • If your organization enforces MFA, approve the authentication request with your configured authentication method. See MFA for Users.
5. Your device is now registered, and you can use JumpCloud Go to access the User Portal.

Using JumpCloud Go After Registration

After you’ve registered JumpCloud Go, you’ll have seamless, secure access to all of your JumpCloud-managed resources for 12 hours. Every 12 hours, you'll be prompted to verify your identity using your device authenticator.

If your device account is configured for biometric authentication, you'll be able to complete the user verification step with these authenticators:

• For macOS devices, see Apple’s Use Touch ID on Mac.
• For Windows devices, see Microsoft’s Learn about Windows Hello and set it up.

When accessing a JumpCloud-managed resource where user verification is required, the login screen will display your company email and device avatar.

JumpCloud Go User Verification Workflows 

You’ll verify your identity using your device authenticator, which depends on whether you are using a macOS or Windows device.  

Verifying Your Identity on macOS Using Touch ID

1. Go to the JumpCloud User Portal.
2. On the Welcome back! screen, click Log in with JumpCloud Go.
   
3. On the Passwordless Login screen, you’ll see a request from JumpCloud Go to use Apple Touch ID to verify your identity.
4. Enter your fingerprint with Touch ID to complete the authentication.
   

5. You’ll be directed to the JumpCloud User Portal to access your resources. 

Verifying Your Identity on Windows Using Hello

1. Go to the JumpCloud User Portal.
2. On the Welcome back! screen, click Log in with JumpCloud Go.
   
3. On the Passwordless Login screen, you’ll see a request from JumpCloud Go to use Windows Hello to verify your identity.
   
   
4. Enter your fingerprint (or other configured biometric) to complete the verification.

5. You’ll see Hello upon successful authentication.
6. You’ll be directed to the JumpCloud User Portal to access your resources.

Installing the Browser Extension Manually

If you don’t see the JumpCloud Go browser extension in Chrome on your device, you can manually install it via the Chrome Web Store:

1. Go to the JumpCloud Go browser extension in the Chrome Web Store.
2. Click Add to Chrome.
3. When prompted to Add “JumpCloud Go?”, click Add extension.
4. The extension is added to Google Chrome.

Uninstalling the JumpCloud Go Browser Extension

To manually remove the JumpCloud Go browser extension from Chrome on your device:

1. In Google Chrome, go to Customize and Control Google Chrome by clicking the 3 vertical dots at the top-right corner.
2. Click Extensions > Manage Extensions.
3. Locate the JumpCloud Go Browser Extension and click Remove.

Troubleshooting

Error: “JumpCloud Go did not complete the login request. The request came from an unsupported device.”

If you see this error, you’ve successfully completed a user portal login, but have done so from an account or device that does not meet the requirements of JumpCloud Go.

Possible Causes:

• You’re authenticating from a non-JumpCloud managed local account on a managed device. For example, you are working from a local account that is not bound to your JumpCloud user account.
  • If you cannot see JumpCloud Menu Bar App on macOS, or the JumpCloud Windows App, this is an indication you are not working from a managed account.
    
• Incorrect system time on your device. Verify the system clock is accurate, and if necessary, set it to automatically update.
  • For macOS devices, see Set the date and time automatically on your Mac. 
  • For Windows devices, see How to set your time and time zone. 
• The JumpCloud Agent is not up to date. Ensure your device is powered on and connected to the internet to receive timely agent updates.
• After verifying and correcting the previous steps, restart your device to apply appropriate changes and try again.