Use JumpCloud Go™

JumpCloud Go enables passwordless login to JumpCloud-protected web resources on your managed device. Other than initial registration, you won’t need to enter your email, password, and MFA every time you access your resources. Instead, verify your identity with your device password or your device authenticator every 12 hours (Apple Touch ID or Windows Hello).  

Prerequisites

• JumpCloud Go needs to be enabled by your admin in the Admin Portal. See Get Started: JumpCloud Go.
• A supported web browser with the appropriate JumpCloud Go extension installed:
  • Chromium-based browsers (Google Chrome, Microsoft Edge, and Brave) and the JumpCloud Go Chrome extension.
  • Firefox and the JumpCloud Go Firefox extension.
  • If you don’t see the extension installed, see Installing the Browser Extension Manually below.
• You need to be working from a JumpCloud-managed device and logged into your organizational device account.
• JumpCloud Go supports the following device types that meet these hardware requirements:
  • macOS devices with a Secure Enclave.
  • Windows devices with a Trusted Platform Module (TPM) 2.0.
  • Linux devices with a Trusted Platform Module (TPM) 2.0.
• Biometrics are only supported on macOS and Windows devices. You’ll need to configure biometrics on your device authenticator to use them with JumpCloud Go:
  • For macOS devices, see Apple’s Use Touch ID on Mac.
  • For Windows devices, see Microsoft’s Learn about Windows Hello and set it up.

Considerations

• On macOS devices, JumpCloud Go requires use of the onboard Touch ID sensor, so it does not support laptops docked with the lid closed (clamshell mode). 
• For Linux devices:
  • Biometrics aren’t supported. You’ll need to enter your local device password to verify your identity.
  • Only Chromium-based browsers with the Chrome extension are supported on Linux. 

Registering JumpCloud Go

The first time you use JumpCloud Go, you’ll have to register your device by clicking Log in with JumpCloud Go. The registration flow is a traditional user portal login using your company email address and password.

1. In your browser, go to the JumpCloud User Portal.
   • If you’re viewing the Administrator Portal Login, click User Portal Login in the top left of the page.
2. Click Log in with JumpCloud Go.
3. Enter your company email address and click Continue.
4. On the next screen, enter your password and click Log in.
   • If your organization enforces MFA, approve the authentication request with your configured authentication method. See MFA for Users.
5. Your device is now registered, and you can use JumpCloud Go to access the User Portal.

Using JumpCloud Go After Registration

After you’ve registered JumpCloud Go, you’ll have seamless and secure access to all of your JumpCloud-managed resources for 12 hours. Every 12 hours, you'll be prompted to verify your identity using your device authenticator.

If you're using a macOS or Windows device and you've configured for biometric authentication, you can complete user verification with these authenticators:

• For macOS devices, see Apple’s Use Touch ID on Mac.
• For Windows devices, see Microsoft’s Learn about Windows Hello and set it up.

JumpCloud Go User Verification Workflows 

When accessing a JumpCloud-managed resource where user verification is required, the login screen displays your company email and device avatar.

You’ll verify your identity using your device authenticator (macOS and Windows) or your local device password (Linux).

Verifying Your Identity on macOS Using Touch ID

1. Go to the JumpCloud User Portal.
2. On the Welcome back! screen, click Log in with JumpCloud Go.
   
3. On the Approve on Device screen, you’ll see a request from JumpCloud Go to use Apple Touch ID to verify your identity.
4. Enter your fingerprint with Touch ID to complete the authentication.
   

5. You’re directed to the JumpCloud User Portal to access your resources. 

Verifying Your Identity on Windows Using Hello

1. Go to the JumpCloud User Portal.
2. On the Welcome back! screen, click Log in with JumpCloud Go.
   
3. On the Passwordless Login screen, you’ll see a request from JumpCloud Go to use Windows Hello to verify your identity.
   
   
4. Enter your fingerprint (or other configured biometric) to complete the verification.

5. You’ll see Hello upon successful authentication.
6. You’re directed to the JumpCloud User Portal to access your resources.

Verifying Your Identity on Linux

1. Go to the JumpCloud User Portal.
2. On the Welcome back! screen, click Log in with JumpCloud Go.
3. Enter your local device password to verify your identity.
4. You’re directed to the JumpCloud User Portal to access your resources.

Installing the Browser Extension Manually

If you don’t see the JumpCloud Go extension in the browser on your device, install it manually using the steps in the following section.

Google Chrome

To add the JumpCloud Go browser extension to Google Chrome:

1. Go to the JumpCloud Go browser extension in the Chrome Web Store.
2. Click Add to Chrome.
3. When prompted to Add “JumpCloud Go?”, click Add extension.
4. The extension is added to Google Chrome.

To pin the JumpCloud Go extension to the toolbar:

1. In Google Chrome, click the Extensions (puzzle piece) button.
2. In the drop-down list of extensions, click the pin next to the JumpCloud Go extension.
3. Click the JumpCloud Go icon to access the User Portal at any time.
   

Microsoft Edge

To add the JumpCloud Go extension to Microsoft Edge:

1. In Edge, go to the JumpCloud Go browser extension in the Chrome Web Store.
2. In the top banner under JumpCloud Go™ works on Microsoft Edge, click Get Extension.
   
3. Click Allow under Allow extensions from other stores.
4. When prompted to Add “JumpCloud Go™” to Microsoft Edge?, click Add extension.
5. The extension is added to Edge and you can now use JumpCloud Go.

Other Chromium-based Browsers

You can also add the JumpCloud Go browser extension to other Chromium-based browsers by installing it directly from the Chrome web store.

Firefox

To add the JumpCloud Go extension to Firefox:

1. In Firefox, go to the JumpCloud Go browser extension. 
2. Click Add to Firefox. 
3. In the top-right Add JumpCloud Go popup, click Add and then click Okay.
4. The extension is added to Firefox and you can now use JumpCloud Go.

Uninstalling the Browser Extension

To manually remove the JumpCloud Go extension from the browser on your device:

1. In the browser, go to Settings by clicking the 3 dots at the top-right corner.
2. Click Extensions > Manage Extensions.
3. Locate the JumpCloud Go Browser Extension and click Remove.

Troubleshooting

See Troubleshoot: JumpCloud Go.