Subscribe to Help Center RSS FeedJumpCloud Access Requests streamlines user access by letting them request resources directly, with simple approval flows managed within JumpCloud. The following is a list of commonly asked questions about JumpCloud Access Requests.
You may not have selected the option to get notified by email in the Access Requests Settings. Go to Access Requests Settings and ensure the Email checkbox is selected. See Configuring Access Requests Settings to learn more.
Access requests are retained for 30 days. If no action (approval or denial) is taken within this period, the request will automatically expire. The requesting user will receive an email notification of the expiration and can resubmit their request if needed.
Yes, all changes are logged in Directory Insights. Go to Insights > Directory Insights and select Directory in the Service dropdown. Events such as approval flows creation, updation, and deletion are logged. You can expand each event to view the details.
No. Deleting an approval flow does not revoke access that has already been granted. However, any Pending access requests associated with the deleted approval flow will be canceled.
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