Users: Access Requests

JumpCloud Access Requests enables users to submit access requests directly within the JumpCloud platform, thus making it easier to gain access to the tools you need to be more productive.

You can now directly request access to applications from the user portal. 

To create a new request:

1. Login to the JumpCloud User Portal.
2. Go to Requests. All resources eligible for you to request access to will be listed here.
   
   
   
   You can expand each resource to see the details of who needs to approve this request.
   A request can be approved by either an admin or another user who has been assigned to approve that resource.
3. In the search bar, enter the resource name you need access to .
4. Click the Select button next to the resource.
5. In the subsequent screen, provide a valid reason in the Why do you need access to this resource? field. 

6. Click Continue.

The request will be submitted, and you will receive a confirmation email. Expand the resource to view the status of your request in the Approval Progress flow. 

Once processed, you'll receive another email notifying you of the decision. 

• If approved, the resource will be added to the Application section of your user portal. 
• If denied, you may be asked to provide additional information and resubmit the request.

Managing Resource Requests

JumpCloud Access Requests lets admins configure approval flows for end users to submit access requests. Admins can also add assigned approvers to the approval flow who can approve or deny access requests.
If your admin adds you to an approval flow as an assigned approver, you can manage and approve resource requests directly within the JumpCloud platform. 

To manage requests:

1. In the JumpCloud user portal, go to Tasks.
2. All the requests that need your attention are listed here. You can expand each request to view the details.
3. Once you’ve verified the request details, you can:
   • Click Grant Access  to approve the request.
   • Click Deny Access to reject the request.

Your action's effect depends on the approval flow's configuration (as defined by the admin):

• Single Approver: If you are the only approver, your action immediately approves or denies the request, and the requester is notified.
• Multiple Approvers: If the flow requires multiple approvers, the request is only approved or denied once all configured conditions are met. The requester is then notified.