As the IT landscape evolves, small-to-medium-sized businesses (SMBs) are turning to managed service providers (MSPs) to run their IT infrastructure. As a result, “managed services continue to be one of the fastest growing segments of the entire technology industry,” according to the TSIA State of Managed Services 2018. The prospect of having a third party manage all of the day-to-day problems of running an IT infrastructure can be quite attractive for SMBs. But, the challenge for MSPs proves to be finding the right IT management tools to streamline their services. Leveraging a cloud directory for MSPs can be an effective way to generate efficient cross-client identity management while securing networks and enabling their employees.
Why MSPs (Managed Service Providers)?
By 2020, approximately 78% of small businesses are projected to have adopted cloud computing. SMBs are making the move to cloud infrastructure, web applications, and other modern platforms in order to increase productivity. At the same time, more SMBs are turning to third-party MSPs to manage their IT environments. Utilizing modern IT by tapping into the knowledge base and innovation that MSPs can bring to the table gives SMBs the competitive edge they need to excel in their fields.
Moving Management to the Cloud
As the IT world shifts from on-prem, Windows®-based environments, MSPs are shifting their processes from an on-prem installation and break/fix model to one of ongoing remote management. MSPs are interested in delivering services through subscription agreements with their clients to manage their users and IT infrastructure. In order to do that effectively, MSPs need strong IT management tools, including a directory service to control access.
Directory Services Previously
Historically, the directory service has been delivered via on-prem software. This solution, traditionally Microsoft® Active Directory®, required individual management and attention per client. The modern IT network, however, is no longer dominated by Windows. This makes the task of managing multiple networks that work with a variety of operating systems, like Mac®, Linux®, and Windows®, ever more complicated. As MSPs shift their IT management tools to the cloud, the concept of a multi-tenant cloud directory for MSPs is very attractive for a multitude of reasons. MSP technicians can manage all of their clients from one central web-based console and connect them to the IT resources they need. That means no truck rolls to customer sites to fix servers, onboard users, or integrate solutions into the directory service. Instead, there are immediate gains in operational efficiency when the core identity provider is cloud-based.
A Cloud Directory for MSPs
MSPs can now leverage the JumpCloud® Directory-as-a-Service® platform to enable their clients to use the best IT resources for their organization. Opening up the MSP playbook with a cloud directory allows them to meet the needs of their clients no matter their systems, applications, files, and networks. The cloud directory platform integrates with existing IT resources to avoid the need for add-on solutions, unlike Active Directory.
If you’re interested in hearing more about how JumpCloud can be the next-gen cloud directory for MSPs, check out our Partner Program and apply to be a JumpCloud Partner today! One of our product experts will follow up with more information on the JumpCloud directory service for MSPs.