Integrate with Dropbox

Use JumpCloud SAML Single Sign On (SSO) to give your users convenient but secure access to all their web applications with a single set of credentials. Automatically provision, update and deprovision users and groups in Dropbox from JumpCloud using the SCIM integration. Leverage this integration to centralize user lifecycle, user identity, and group management in JumpCloud for Dropbox. Save time and avoid mistakes, as well as potential security risks, related to manually creating users.

Read this article to learn how to integrate with Dropbox.

Prerequisites:

• A JumpCloud administrator account
• JumpCloud SSO Package or higher or SSO add-on feature
• You must be admin of a Dropbox Business team on an Advancedor Enterprise plan

Important Considerations:

• Ensure you have sufficient availability of user licenses (seats) in your Dropbox account before provisioning users from JumpCloud
• Groups synced with SCIM won't merge with existing groups. Even if they have the same name, they'll be added as new groups

warning

Deleting a user in JumpCloud triggers a no-prompt delete in Dropbox that bypasses Dropbox's native workflow of transferring data to another team member. Ensure you manually transfer necessary files in Dropbox before deleting a user in JumpCloud.

Attribute considerations

• A default set of attributes are managed for users. See the Attribute Mappings section for more details
• Groups are supported

tip

Align your JumpCloud user group names with your intended Dropbox folder permissions to simplify access management. Example: A group named “Finance” provides no context to a Dropbox Admin regarding which specific folders it should access. A group named “Dropbox-Finance-2025-Editors” clearly indicates the group belongs to the “Finance 2025” folder with “Editor”permissions.

Creating a new JumpCloud Application Integration

1. 1. Log in to the JumpCloud Admin Portal.

Important

If your data is stored outside of the US, check which login URL you should be using depending on your region. If your organization uses LDAP, RADIUS, or requires firewall allow list configuration, the Fully Qualified Domain Names (FQDNs) will also be region specific. See JumpCloud Data Centers for the URLs, FQDNs, and IP addresses.

2. Go to Access> SSO Applications.
3. Click + Add New Application.
4. You can also enter the name of the application in the Search field and select it.
5. You can either select an application from the available list or select Custom Application, and click Next.
6. Select the required options from the Select Options page and click Next. The Enter General Info page is displayed.
7. On the Enter General Info page, you can customize the display label, description and how the application displays:
   • Description - add a description that users will see in their user portal
   • User Portal Image - choose Logoor Color Indicator
   • Show in User Portal - select to ensure the app is visible in the user portal
8. Optionally, expand the Advanced Settings section and customize the IdP URL:
   • Enter a custom value to replace the default application name in the SSO IdP URL endpoint ( https://sso.jumpcloud.com/saml2/{custom_value})

warning

The SSO IdP URL is not editable after the application is created. If you need to change this URL later, you must delete and recreate the connector.

9. Click Save Application.
10. Next, click:
    • Configure Application and go to the next section
    • Close to configure your new application at a later time

tip

Users are implicitly denied access to applications. See Authorize Users to an SSO Application.

note

Linking the Application to AI Gateway

• The sections below walk through SSO configuration for this application. When that is complete, you can connect this application to JumpCloud AI Gateway so users can access its data from supported AI clients (for example, Cursor or ChatGPT).
• Register the MCP server under Access > AI Gateway and link it to this application. The server appears under Servers in AI Gateway. When you open the application from Access > SSO Applications, the same server appears on the application's AI Gateway tab.
• Not all applications support MCP. Confirm support with the application vendor or see Configure AI Gateway Integrations to learn more about supported integrations.

Configuring SSO Integration

To navigate to your JumpCloud SSO connector

1. Log in to the JumpCloud Admin Portal.

Important

If your data is stored outside of the US, check which login URL you should be using depending on your region. If your organization uses LDAP, RADIUS, or requires firewall allow list configuration, the Fully Qualified Domain Names (FQDNs) will also be region specific. See JumpCloud Data Centers for the URLs, FQDNs, and IP addresses.

2. Go to Access > SSO Applications.

3. Create a new application or select it from the Configured Applications list.

4. Select the SSO tab.

To configure JumpCloud

1. Copy the IdP URL.
2. Optionally, configure:

MFA Claims

note

The Authentication Methods References (AMR) is automatically included in the SAML assertion by default. No additional configuration is required to enable this.

Complete the MFA Claim Configuration to define how the authentication context is sent in the SAML assertion.

1. Under Auth Context, choose one of the following options based on your SP's requirements:
   • Send a single value for all successful MFA factors - select if the Service Provider accepts a generic confirmation for any MFA login. Enter the single URL or URN they accept
   • Send specific factors - select this option to map individual JumpCloud MFA methods to distinct values. In the Factor Mapping table, add each MFA factor enabled in your organization and enter the corresponding value required by the Service Provider
   • Send single value and specific factors - select to send both a generic identifier and specific factor details in the assertion

tip

Refer to your Service Provider's documentation to determine the specific URN or URL values required (e.g., Salesforce Session Security Levels). The values entered in this configuration must exactly match what the Service Provider expects.

MFA Factor	Service Provider	Notes
---	---	---
Password	Reference your Service Providers's documentation for the values they expect for each factor
TOTP
WebAuthN
Push Notification		JumpCloud Protect or other authenticator application
Duo Security
Device Trust
Device Trust + User Verification		JumpCloud Go (requires explicit configuration - see the next table)
API Key
External Identity Provider

MFA Method	MFA Value in AMR Claim
---	---
apikey	swk
duo	mfa
pwd	pwd
totp	otp
unk
wan	hwk
push	mfa
uv
durt	hwk
durt_uv	hwk
ext_idp

Learn more about MFA Claims.

Attributes

Configure User Attributes to be sent to the SP in assertions. User attributes are unique to each user. You can include attributes for standard user detail attributes or for custom attributes. For example, you can include standard attributes for users’ employee ID and department, or you can include a custom attribute for users’ application ID. Standard attributes are configured in the User Panel Details tab's User Information andEmployee Information sections.

Unlike user attributes, a Constant Attribute can be sent for every user in a specific group or application profile.

note

If required attributes are present, they are not editable.

1. Under User Attributes, click add attribute:
   • Service Provider Attribute Name - enter the service provider’s name for the attribute
   • JumpCloud Attribute Name - select the corresponding attribute from the drop down list
2. Repeat these steps for any desired user or custom attributes.
3. Under Constant Attributes, click add attribute:
   • Service Provider Attribute Name - enter the service provider’s name for the attribute
   • Value - enter the corresponding attribute in JumpCloud
4. Optionally, if groups are supported, select Include Group Attribute.

Learn More

3. Click Save.

Download the certificate

1. If you closed the application, find it in the Configured Applications list and click anywhere in the row to reopen its configuration window.
2. Click Actions > Download Certificate.

tip

The certificate.pem will download to your local Downloads folder.

To configure Dropbox

1. Log in to Dropbox using your Admin credentials.
2. Click Admin console and go to Settings > Security.
3. Under Authentication, ensure that for Single sign-on is set as Optional.

note

It's recommended that you initially configure Dropbox SSO to be Optional until you are sure your SSO configuration is working.

5. Under Identity provider sign-in URL, enter the JumpCloud IDP URL you copied, then click Done.
6. Under X.509 certificate, click on the field with the default file name.
7. In the browse window that appears, select and upload the certificate file you downloaded from JumpCloud.
8. Click Save.

Authorizing SSO Application Access

Users are implicitly denied access to SSO Applications. After you connect an application to JumpCloud, you need to authorize user access to that application. You can authorize user access from the Applications, Users List or User Groups page.

To authorize user access from the SSO Application’s page

1. 1. Log in to the JumpCloud Admin Portal.

Important

If your data is stored outside of the US, check which login URL you should be using depending on your region. If your organization uses LDAP, RADIUS, or requires firewall allow list configuration, the Fully Qualified Domain Names (FQDNs) will also be region specific. See JumpCloud Data Centers for the URLs, FQDNs, and IP addresses.

2. Go to Access > SSO Applications, then select the application to which you want to authorize user access.
3. Select the User Groups tab. If you need to create a new group of users, see Get Started: User Groups.
4. Select the check box next to the desired group of users to which you want to give access.
5. Click Save.

To learn how to authorize user access from the Users or User Groups pages, see Authorize Users to an SSO Application.

Validating SSO user authentication workflow(s)

Check your SP's documentation to ensure that both workflows are supported.

IdP-initiated user workflow

• Access the JumpCloud User Console
• Go to Applications and click an application tile to launch it
• JumpCloud asserts the user's identity to the SP and is authenticated without the user having to log in to the application

SP-initiated user workflow

• Go to the SP application login - generally, there is either a special link or an adaptive username field that detects the user is authenticated through SSO

note

This varies by SP.

• Login redirects the user to JumpCloud where the user enters their JumpCloud credentials
• After the user is logged in successfully, they are redirected back to the SP and automatically logged in

tip

See Additional User Experience Considerations when setting up JumpCloud SSO.

Configuring the SCIM Integration

To navigate to your JumpCloud SCIM connector

1. Log in to the JumpCloud Admin Portal.

Important

If your data is stored outside of the US, check which login URL you should be using depending on your region. If your organization uses LDAP, RADIUS, or requires firewall allow list configuration, the Fully Qualified Domain Names (FQDNs) will also be region specific. See JumpCloud Data Centers for the URLs, FQDNs, and IP addresses.

2. Go to Access > SSO Applications.

3. Create a new application or select it from the Configured Applications list.

4. Select the Provisioning tab.

To configure JumpCloud

1. Click Configure.
2. Select the Enable management of User Groups and Group Membership in this application checkbox if you want to provision, manage, and sync groups in Dropbox from JumpCloud.
3. Review and edit any user attribute mappings.
4. Click Activate.

note

If you are not already logged in to your Dropbox Admin Console, you will be redirected to the Dropbox sign-in page.

Attribute Mappings

The User Attributes/User Group Attributes table lists the Required and Optional Mappings that JumpCloud sends to the Service Provider. See Attribute Considerations for more information regarding attribute mapping considerations.

Learn about JumpCloud Properties and how they work with system users in our API.

Modifying Attributes

To add user attributes

Important

It's highly recommended you use all optional mappings. This creates a more complete user profile, enabling better automation and more accurate access management within the application.

1. From your connector’s configuration page, select the Provisioning tab.

2. Expand the User Attributes section and click Edit. The Edit Attribute Mappings table will open.

3. Scroll to the bottom of the table and click +Add Attribute.

4. Select one of the mapping types:

   • Direct Mapping (JSON Path) - send the value from a user attribute in JumpCloud directly to an attribute in the service provider
     • From the JumpCloud Attribute dropdown, select the desired attribute
       • If you choose “Custom User Attribute” you must type the name of the attribute exactly as it on the user details page. To see the dropdown again, you must delete the attribute and add a new attribute
     • From the SCIM Attribute dropdown, select the corresponding (destination) attribute
   • Expression - transform or combine multiple user attributes into a single, custom value before sending it to the service provider
     • Enter the expression in the JumpCloud Attribute field
     • From the SCIM Attribute dropdown, select the corresponding (destination) attribute
   • Constant - send a fixed, predefined value—like a specific company name —for every user to the service provider
     • This is a free text field with no validation, e.g., the attribute must match exactly, including case, to the corresponding attribute in the user record. Once the custom attribute is added, you must delete it and readd a new custom attribute to see the dropdown again.

5. Repeat these steps for additional attributes.

6. Click Preview Mappings to review the User Schema.

   • If you do not select a specific user from the Preview Filter dropdown, the schema will default to the first user.

7. Click:

   • Save and Sync to initiate an immediate full sync of the updated attributes
   • Update to initiate the update during the next modification of the user group's record, like adding a space to the Description field

To add group attributes

1. From your connector’s configuration page, select the Provisioning tab.
2. If not already enabled, toggle on Enable management of User Groups and Group Membership in this application.
3. Expand the User Group Attributes section and click Edit.
4. Click +Add Attribute.
5. Select one of the mapping types:
   • Direct Mapping (JSON Path) - send a dynamically pulled JumpCloud group value directly to an attribute in the SP. From the JumpCloud Attribute dropdown, select:
     • Custom User Group Attribute - the value will change to jcUserGroup.attributes.
       • Add a <value> (name of the group) at the end of the attribute (jcUserGroup.attributes.DevOps)
       • From the SCIM Attribute dropdown, select Custom User Group Attribute and enter the corresponding destination attribute
     • id - the SCIM Attribute will change to externalId
     • name - the SCIM Attribute will change to displayName
   • Expression - use EXPR expressions to allow for more complex mapping logic:
     • Enter the expression in the JumpCloud Attribute field
     • From the SCIM Attribute dropdown, select the corresponding (destination) attribute
   • Constant - enter a fixed, hardcoded value you want assigned to a group:
     • Enter the value in the Constant Value field
     • From the SCIM Attribute dropdown, select the corresponding (destination) custom group attribute
6. Click Preview Mappings to review the Group Schema.
7. If everything is mapping correctly, click:
   • Save and Sync to initiate an immediate full sync of the updated attributes
   • Update to initiate the update during the next modification of the user group's record, like adding a space to the Description field

To modify existing attributes

1. From your connector’s configuration page, select the Provisioning tab.
2. Expand the User Attributes/User Group Attributes section and click Edit.
3. For the type of attribute you would like to modify:
   • Direct - select the new attribute from the dropdown(s)
   • Expression - click in the Expression field and make the desired edits. If necessary, select the new attribute from the SCIM Attribute dropdown
   • Custom - delete the existing values in either or both of the attribute fields and enter the new values
4. Click Preview Mappings to review the updated User Schema.
5. If the mappings look correct, click:
   • Save and Sync and then Continue to initiate an immediate full sync of the updated attributes
   • Update to initiate the update during the next modification of the user group's record, like adding a space to the Description field

Deleting attributes

1. From your connector’s configuration page, select the Provisioning tab.

2. In the User Attributes/User Group Attributes section, click Edit. The Optional Mappings table will open.

3. Click Delete () to remove any optional attributes.

4. Click:

   • Save and Sync and then Continue to initiate an immediate full sync of the updated attributes
   • Update to initiate the update during the next modification of the user group's record, like adding a space to the Description field

note

Attributes that were initially included and populated in the user record and then deleted at a later time will not be modified or removed from the user record.

Restoring the default attribute table

1. From your connector’s configuration page, select the Provisioning tab.
2. In the User Attributes/User Group Attributes section, click Edit. The Edit Attribute Mappings table will open.
3. Scroll to the bottom of the table and select Restore Defaults.
4. Click:
   • Save and Sync and then Continue to initiate an immediate full sync of the updated attributes
   • Update to initiate the update during the next modification of the user group's record, like adding a space to the Description field

al mappings. This creates a more complete user profile, enabling better automation and more accurate access management within the application.

DropBox User Attributes

JumpCloud Attribute	SCIM Attribute	Notes
---	---	---
Required Mappings
email	userName
isAssignedToApp && !(jcUser.suspended == true)	active
Optional Mappings
firstname	name.givenName
lastname	name.familyName

Group Attributes

JumpCloud Attribute	SCIM Attribute	Notes
---	---	---
Required Mappings
name	displayName
Optional Mappings
notNullOrEmpty(providerUserGroup.externalId) ? providerUserGroup.externalId : jcUserGroup.id	externalId

Group Management Considerations

Enabling Group Management

You must toggle on the Enable management of User Groups and Group Membership in this application option to manage groups and group membership in the application from JumpCloud.

Provisioning and Syncing Groups

• JumpCloud takes over management of existing groups in the application when the user group name in JumpCloud matches the name of the group in the application
• All user groups associated with the application in JumpCloud are synced. Syncing occurs when:
  • A membership or group change event occurs
  • You click Save and Sync after editing group attributes
• If a user group is disassociated from the application in JumpCloud, syncing immediately stops and the group is left as-is in the application. All members of that user group are deactivated in the application unless they are associated with another active application group that is managed from JumpCloud

Deleting Groups

• Managed groups deleted in JumpCloud are deleted in the application
• All members of the deleted group are deactivated in the application, unless they are associated with another active application group that is managed from JumpCloud

Disabling Group Management

• Disable group and group membership management by toggling off the Enable management of User Groups and Group Membership in this application option
• The managed groups and group membership are left as-is in the application
• JumpCloud stops sending group membership information for the user, but the user’s identity will continue to be managed from JumpCloud

SCIM Directory Insights Events

SCIM Events Tables

The following Directory Insights (DI) events provide visibility into failures and detailed information about the user and group data and attributes being added or updated from HR or other external solutions to JumpCloud.

note

Customers with no package or the Device Management Package will need to add the Directory Insights à la carte option. Directory Insights is included in all other packages.

SCIM DI Integration Events

Event Name	Event Description
---	---
idm_integration_activate	Logged when an IT admin attempts to activated new SCIM integration.
idm_integration_update	Logged when an IT admin attempts to update a configured and activated SCIM integration.
idm_integration_delete	Logged when an IT admin attempts to deactivate an activated SCIM integration.
idm_integration_auth	Logged when an IT admin authenticates/authorizes a SCIM integration.
idm_integration_reauth	Logged when an IT admin attempts to change the credentials for an activated SCIM integration.

SCIM DI User Events

Event Name	Event Description
---	---
user_lookup_provision	Logged when JumpCloud encounters an issue when trying to lookup a user to determine if the user needs to be created or updated.
user_create_provision	Logged when JumpCloud tries to create a new user in service provider application.
user_update_provision	Logged when JumpCloud tries to update an existing user in service provider application.
user_deprovision	Logged when JumpCloud tries to change an existing user to inactive in the service provider application.
user_delete_provision	Logged when JumpCloud tries to delete an existing user in service provider application.

SCIM DI Attribute Events

Event Name	Event Description
---	---
attributemappings_add	Logged when the attribute mappings of an application are added.
attributemappings_delete	Logged when the attribute mappings of an application are deleted.
attributemappings_update	Logged when the attribute mappings of an application are updated.

tip

You can filter these events for users or groups by using the Resource Type filter and then selecting user\_attribute\_mapping or user\_group\_attribute\_mapping.

SCIM DI Group Events

Important

These DI events will only be present if SCIM Groups are supported.

Event Name	Event Description
---	---
group_create_provision	Logged when JumpCloud tries to create a new group in service provider application.
group_update_provision	Logged when JumpCloud tries to update an existing group in service provider application.
group_delete_provision	Logged when JumpCloud tries to delete an existing group in service provider application.

Removing the Integration

Removing the Integration

warning

These are steps for removing the integration in JumpCloud. Consult your SP's documentation for any additional steps needed (like disabling "mandatory SSO login" settings) to remove the integration in the SP. Failure to remove the integration successfully for both the SP and JumpCloud may result in users, including admins, losing access to the application.

Important

If your data is stored outside of the US, check which login URL you should be using depending on your region. If your organization uses LDAP, RADIUS, or requires firewall allow list configuration, the Fully Qualified Domain Names (FQDNs) will also be region specific. See JumpCloud Data Centers for the URLs, FQDNs, and IP addresses.

To deactivate the SCIM Integration

1. 1. Log in to the JumpCloud Admin Portal.

2. Go to Access > SSO Applications.

3. Search for the application that you’d like to deactivate and click to open the configuration window.

4. Click Actions > Deactivate IdM and then click confirm.

To deactivate the SSO Integration

1. Log in to the JumpCloud Admin Portal.
2. Go to Access > SSO Applications.
3. Search for the application that you’d like to deactivate and click to open its details panel.
4. Select the SSOtab.
5. Scroll to the bottom of the configuration.
6. Click Deactivate SSO.
7. Click Save.
8. If successful, you will receive a confirmation message.

To delete the application

1. Log in to the JumpCloud Admin Portal.

2. Go to Access > SSO Applications.

3. Search for the application that you’d like to delete.

4. Check the box next to the application to select it.

5. Click Delete.

6. Enter the number of the applications you are deleting

7. Click Delete Application.

8. If successful, you will see an application deletion confirmation notification.