JumpCloud Password Manager Desktop App

JumpCloud offers a full feature password manager integrated into the JumpCloud product and all of our single sign-on applications. The JumpCloud Password Manager enables your team to securely manage and share passwords, 2FA (two-factor authentication) tokens, and other types of sensitive information while providing you with full visibility and control over passwords used across your organization. Admins and users will have a seamless authentication experience without relying on a third-party solution.

System Requirements

• Supported MacOS Versions
  • Big Sur 11.x
  • Monterey 12.x
  • Ventura 13.x
  • Sonoma 14.x
• Supported Windows Versions
  • 10 (64-bit)
  • 11 (64-bit)
• Supported Linux Versions
  • Jump to Linux Specific Information section.

Desktop App Overview

• Logging In: When you open the desktop app, log in using your PIN, or unlock with Touch ID. You can also reset your PIN from this page.
  
• In the top navigation bar, the following options are displayed. 
  • Add Item: Click this button to manually add items in password manager. You can also import items by clicking Import Items. See Password Manager Import Tool to learn more.
  • Search Items: Click the search box to search for existing items.
  • Bell Icon: In the top right, click this icon to see notifications.

Items

In the left pane, the saved items are visible and listed according to their type. Select any type (for example: Passwords) to see all the items saved under it. Click an item to see the details.

• ​​Passwords: click the icons next to the password field to see the password, copy it, and check the password history if available. Sort the items based on various criteria.
  • Password History: the clock icon in the Password field opens Password History. It’s a modal that shows past passwords, sorted by date, and the option to restore any previous password.
  • On the right, click the Edit button to edit the item. Click the three dots next to this button to see other options, such as Set Up 2FA, Launch Website, and Delete.
  • Multi-select (Ctrl-click and shift-click on Windows; Cmd-click and shift-click on Mac) items to add to another folder from this list. You can also delete them.
• Payment Cards: Save your personal debit and credit card information.
• Secure Notes: Save important and confidential keys and content through secure notes.
• 2FAs: Save your MFA credentials. You can link an existing saved password while adding 2FA items.
• ID Cards: Save your personal ID card credentials.
• Identities: Save Personal Identifiable Information (PII) such as name, address, and city in this section.

Adding a 2FA Entry

Time-based one-time password (TOTP) is often used in multi-factor authentication (2FA) as an added security layer. To add a TOTP code in the JumpCloud Password Manager app:

1. In the top navigation bar, click Add Item and select 2FA.
2. Enter a name for your item.
3. (Optional) To add this 2FA to an existing saved password, click Link to an Existing Password and search for the password you want.
4. Copy the 2FA secret from the application you are setting up MFA for and paste it in the 2FA Secret field.
   
5. This item is saved to your default personal folder.
6. (Optional) Add additional information as required and click Create.
   Once created and saved, you'll see a TOTP code present on the top of the screen or next to the name of the item.

Folders

Users can organize their saved items using folders. In a folder, the user can view and filter the items as required.

• Sort the folders by clicking the dropdown. 
• To trigger a manual sync, click the three dots in the top right and click Sync Folder.

There are two types of folders in password manager.

Personal Folders:

The items saved in these folders are visible to you only. These items can’t be accessed by others.

• All your items are saved in the default personal folder by default. 
• When you click a folder, all the items in it are displayed along with their details.

Shared Folders

JumpCloud Password Manager offers a seamless and secure solution for sharing passwords among team members within an organization.

Prerequisites

• The password manager app must be updated to the latest version for all the team members among whom a folder needs to be shared.

Considerations

• When trying to sync items in a shared folder, ensure that all team members are online and their password manager desktop apps are unlocked. If all members cannot be online, at least one member needs to be online so that the items being shared can sync at a later time to the rest of the members.
• If your organization is securing the access to only those team members who can create shared folders, make sure that any reports of members who cannot create the folders are reviewed in the Admin Console by an Admin to confirm permissions for the same. Admin can do this by going to Admin Console > Password Manager > Shared Folders > Shared Folders Settings.

Adding a Folder

To add a new folder:

1. In the top navigation bar, click the Add Item button and select Folder.
2. Enter the folder name, description and click Continue.
3. Add the items you want to share and click Continue.
4. Select the radio button for either Personal Folder or Shared Folder. Click Continue.
   • If you selected Shared Folder, add users and/or groups with whom you want to share the item. Select their role by clicking the dropdown.
     

5. Click Create Folder. A new folder is created and the user gets a notification in the desktop app.
   

Moving Items Between Folders

To move items from one folder to another:

1. Click the All Folders drop-down menu and select the folder you want to move items from.
   
2. Select atleast two or more passwords you want to move. The Move To Folder button appears.

3. Click Move To Folder.
4. Select the folder you want to move the items to and click Move Items To Folder.

Deleting a Folder

To delete a folder, click the three dots next to the folder name and click Delete Folder. You can delete multiple folders as well.

Paired Devices

This section shows the paired devices with which your password manager account is associated.

• Clicking a device shows more information about the device such as the operating system and browser extensions on the device, if any. You can edit the name of the device and connect extensions for different browsers as required.
• To disconnect, select the device from the list then click the three dots next to the Edit button. Click Disconnect and confirm.

Archived Items

Any items you delete are stored in this section until recovered or deleted permanently.

• If an item from a Shared Folder is deleted, it is displayed in a user’s Archived Items, but only a Folder Manager has the ability to recover or delete permanently.
• To recover an item, click the Recover button and the item will move from the Archived Items to the appropriate section. To remove the item permanently, click the three dots next to the Recover button. Click Delete Permanently and confirm the action.
  

Security Dashboard

This section displays your security score and has all your existing items. Sort the items based on available filters such as Weak, Reused, and Old.

Settings

• Account Info
  • Account Details like App version, User ID, email address, and Device ID.
• General
  • Debug Logs: off by default; turning on enables verbose logging
  • Backup Path: click the path to change
  • Backup Schedule: set to 1 day by default.
  • Keyboard Shortcuts: Click View Shortcuts to enable/ disable them.
  • Browser Extension: click Install to be redirected to a website for downloading available browser extension.
  • What’s New: See the latest updates for the password manager desktop app.
  • Export Data: Click this to export data as CSV.
• Security
  • Update Pin: to update the pin.
  • Auto-lock: set  to 60 minutes by default.
  • Require Authentication On Every Log-In Request: Disabled by default.
  • Touch ID for Login: enabled by default.
• Logs
  • Download Logs: click this to download the debug logs.
• Delete Account
  • Delete Password Manager Account: click this to delete your account. This action is irreversible.
• Lock Application: clicking this will log you out from the application.

Linux Specific Information

Linux builds do not work on ARM architecture, and do not allow for biometric authentication at this time.

• The Appimage build is no longer supported. If you are using Appimage, delete your .appimage build file, then download RPM or Debian from the PWM download page and install one of those.
• The Debian and RPM builds are more stable than Appimage and will auto-update when new versions of Password Manager are released.
• Debian works on Debian distributions, such as Ubuntu.
  • To install on Ubuntu, right-click the downloaded build, open with Ubuntu, and click on the install button.
  • To install on all Debian distributions, open the terminal and run the apt install -y command [path-to-debian-build.deb].
  • Updates will download automatically, and a notification will prompt the user to restart.
• RPM works on X64 Architecture Red Hat-based distributions, such as Fedora.
  • Once the RPM file is downloaded, go to Fedora, and double-click the .rpm file.
  • Click on the Install button.
• To migrate from Appimage to Debian or RPM:
  • Delete the .appimage file only (NOT the Password Manager account or any Password Manager files). 
  • Then download the Debian or RPM build from the Password Manager download page and install.

Additional Resources

Enroll: JumpCloud Password Manager