JumpCloud Password Manager Desktop App

JumpCloud now offers a full feature password manager that is integrated into the JumpCloud product and all of our single sign-on applications. The JumpCloud Password Manager enables your team to securely manage and share passwords, 2FA (two-factor authentication) tokens, and other types of sensitive information while providing you with full visibility and control over passwords used across your organization. Admins and users will have a seamless authentication experience without relying on a third-party solution.

Password Manager Desktop App OS Support

• Supported MacOS Versions
  • Big Sur 11.x
  • Monterey 12.x
  • Ventura 13.x
  • Sonoma 14.x
• Supported Windows Versions
  • 10 (64-bit)
  • 11 (64-bit)
• Supported Linux Versions
  • See Linux Specific Information section, below.

Password Manager Desktop App Overview

• Logging in: When you open the desktop app, you will be prompted for your PIN, or the option to unlock with Touch ID.
  
• Top Navigation Bar: From the top bar, you can search whichever area of Password Manager is currently selected, view notifications, or add any of the items with the + button
  • One of the options from the + button is to Import Items. See Password Manager Import Tool
  • With an item selected, and if there is content in that item, the Edit, Setup 2FA, and Delete buttons will be visible.
• Items: From the left navigation menu, you can view saved/assigned passwords, payment cards, secure notes, 2FAs, ID cards, and identities.
  • You can also multi-select (Ctrl-click on Windows; Cmd-click on Mac) items to add to a shared folder from this list.

• ​​Password History: the arrow icon in the Password field opens Password History, a modal that shows past passwords, sorted by date, and the option to restore any previous password.
  

• Folders: Users can add folders and share access with others.
  • If passwords are not syncing properly within a folder, you can trigger a manual sync by clicking on the three dots (upper right corner) and clicking on Sync Folder.
    

• Devices: Any paired devices will display here.
• Security Dashboard: Displays your security score and has tabs for All, Weak, Reused, and Old.
• Settings > General
  • Account Details: click in field to see account details
  • Startup and Window Behavior: on by default; launches the app minimized when you log into the computer
  • Debug Logs: off by default; turning on enables verbose logging
  • Backup Interval: defaults to 7 days
  • Backup Path: click on the path to change
  • Export Data: location to export data as a CSV file
  • JC Mini: click to launch the mini onboarding screen
  • Synchronize: click in field to synchronize data between all devices
  • Install Browser Extensions: click in the field to be redirected to a website for downloading available browser extensions
  • Delete JC Account: this action is irreversible

• Settings > Authentication Settings
  • Change Pincode: update the PIN used to unlock your app
  • Auto-lock: defaults to 60 minutes
  • Paranoid Mode: defaults to off; turning on will require authentication on every login request
  • Enable Touch ID: on by default
• Settings > Backup Center
  • Create and manage secure backups of your data, both local and cloud, and initiate a request to restore from a cloud backup.
• Lock Application: clicking on this will log you out from the application.

Shared Folders

To add a shared folder, use the + button from the top navigation area and select Folder.

• You will only have the option to select Shared if you have appropriate permissions from your admin.

• Users and User Groups (if assigned to Password Manager by an admin) can be added to the folder.

• Select the folder to edit the roles of users or user groups in a Shared Folder:
  • Folder Manager – has full control over the folder and can make changes to the users and items in the folder.
  • Item Manager – has control over the items in the folder (view, add, edit, and delete).
  • Folder Member – can only use the items in the folder.
• If you have permission to share folders, you will be able to convert a personal folder to shared.

Linux Specific Information

Linux builds do not work on ARM architecture, and do not allow for biometric authentication at this time.

• The Appimage build is not as stable as Debian and will not auto-update, but does work on all Linux distributions.
  • To install, run the chmod a+x command [path-to-downloaded-appimage-build] in the terminal, close the terminal, and then double-click the build you downloaded.
  • To update, download the new version build here, run the same command as above, close the terminal. Once you have double-clicked on the build you downloaded, delete the old version build.
• The Debian build is more stable than appimage and will auto-update when new versions of Password Manager are released. It works on Debian distributions (Ubuntu) but not Fedora.
  • To install on Ubuntu, right-click the downloaded build, open with Ubuntu, and click on the install button.
  • To install on all Debian distributions, open the terminal and run the apt install -y command [path-to-debian-build.deb].
  • Updates will download automatically, and a notification will prompt the user to restart.
• To migrate from Appimage to Debian:
  • Delete the .appimage file only (NOT the Password Manager account or any Password Manager files). 
  • Then download the Debian build from the Password Manager download page and install.