JumpCloud Password Manager Desktop App

JumpCloud now offers a full feature password manager that is integrated into the JumpCloud product and all of our single sign-on applications. The JumpCloud Password Manager enables your team to securely manage and share passwords, 2FA (two-factor authentication) tokens, and other types of sensitive information while providing you with full visibility and control over passwords used across your organization. Admins and users will have a seamless authentication experience without relying on a third-party solution.

Password Manager Desktop App OS Support

  • Supported MacOS Versions
    • Big Sur 11.x
    • Monterey 12.x
    • Ventura 13.x
    • Sonoma 14.x
  • Supported Windows Versions
    • 10 (64-bit)
    • 11 (64-bit)
  • Supported Linux Versions


Automatic updates are only supported on the Linux Debian build. If using the Appimage build, users must uninstall and reinstall the desktop app to receive application updates.

Password Manager Desktop App Overview

  • Logging in: When you open the desktop app, you will be prompted for your PIN, or the option to unlock with Touch ID.
    home screen of the password manager desktop app
  • Top Navigation Bar: From the top bar, you can search whichever area of Password Manager is currently selected, view notifications, or add any of the items with the + button
    • One of the options from the + button is to Import Items. See Password Manager Import Tool
    • With an item selected, and if there is content in that item, the Edit, Setup 2FA, and Delete buttons will be visible.
  • Items: From the left navigation menu, you can view saved/assigned passwords, payment cards, secure notes, 2FAs, ID cards, and identities.
    • You can also multi-select (Ctrl-click on Windows; Cmd-click on Mac) items to add to a shared folder from this list.
  • ​​Password History: the arrow icon in the Password field opens Password History, a modal that shows past passwords, sorted by date, and the option to restore any previous password.
  • Folders: Users can add folders and share access with others.
    • If passwords are not syncing properly within a folder, you can trigger a manual sync by clicking on the three dots (upper right corner) and clicking on Sync Folder.
      shows the three dot menu for syncing folders


If you are experiencing sync issues with shared folders, make sure that all user's Password Manager apps are on the latest version, and that no one is experiencing connectivity issues.


Shared Folders gives users the ability to share items across their organization. See the Shared Folders section below.

  • Devices: Any paired devices will display here.
  • Security Dashboard: Displays your security score and has tabs for All, Weak, Reused, and Old.
  • Settings > General
    • Account Details: click in field to see account details
    • Startup and Window Behavior: on by default; launches the app minimized when you log into the computer
    • Debug Logs: off by default; turning on enables verbose logging
    • Backup Interval: defaults to 7 days
    • Backup Path: click on the path to change
    • Export Data: location to export data as a CSV file
    • JC Mini: click to launch the mini onboarding screen
    • Synchronize: click in field to synchronize data between all devices
    • Install Browser Extensions: click in the field to be redirected to a website for downloading available browser extensions
    • Delete JC Account: this action is irreversible


This action will delete your personal and enterprise accounts (all accounts associated with your phone number). If you’re the only admin of the enterprise account, the company will be deleted and cannot be retrieved. If there is a second admin, as recommended, other admins will still have access to the enterprise account. 

  • Settings > Authentication Settings
    • Change Pincode: update the PIN used to unlock your app
    • Auto-lock: defaults to 60 minutes
    • Paranoid Mode: defaults to off; turning on will require authentication on every login request
    • Enable Touch ID: on by default
  • Settings > Backup Center
    • Create and manage secure backups of your data, both local and cloud, and initiate a request to restore from a cloud backup.
  • Lock Application: clicking on this will log you out from the application.

Shared Folders

To add a shared folder, use the + button from the top navigation area and select Folder.
shows the screen to add a personal or shared folder

  • You will only have the option to select Shared if you have appropriate permissions from your admin.
  • Users and User Groups (if assigned to Password Manager by an admin) can be added to the folder.
  • Select the folder to edit the roles of users or user groups in a Shared Folder:
    • Folder Manager – has full control over the folder and can make changes to the users and items in the folder.
    • Item Manager – has control over the items in the folder (view, add, edit, and delete).
    • Folder Member – can only use the items in the folder.
  • If you have permission to share folders, you will be able to convert a personal folder to shared.

Linux Specific Information

Linux builds do not work on ARM architecture, and do not allow for biometric authentication at this time.

  • The Appimage build is not as stable as Debian and will not auto-update, but does work on all Linux distributions.
    • To install, run the chmod a+x command [path-to-downloaded-appimage-build] in the terminal, close the terminal, and then double-click the build you downloaded.
    • To update, download the new version build here, run the same command as above, close the terminal. Once you have double-clicked on the build you downloaded, delete the old version build.
  • The Debian build is more stable than appimage and will auto-update when new versions of Password Manager are released. It works on Debian distributions (Ubuntu) but not Fedora.
    • To install on Ubuntu, right-click the downloaded build, open with Ubuntu, and click on the install button.
    • To install on all Debian distributions, open the terminal and run the apt install -y command [path-to-debian-build.deb].
    • Updates will download automatically, and a notification will prompt the user to restart.
  • To migrate from Appimage to Debian:
    • Delete the .appimage file only (NOT the Password Manager account or any Password Manager files). 
    • Then download the Debian build from the Password Manager download page and install.

Still Have Questions?

If you cannot find an answer to your question in our FAQ, you can always contact us.

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