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Integrate with SmartSense

Streamline your SmartSense user administration with this JumpCloud integration. Utilizing SAML Single Sign-On (SSO), users gain convenient and secure access to SmartSense with their existing JumpCloud credentials. Complementing this, SCIM Identity Management automates the entire user lifecycle—from provisioning new accounts to updating group memberships and deactivating users—directly from JumpCloud. This not only enhances security and accuracy but also significantly reduces the time spent on manual user administration

Read this article to learn how to setup the SmartSense integration.

Prerequisites

  • JumpCloud Administrator Access: An admin account with at least Manager role in JumpCloud .
  • JumpCloud SSO Access: The JumpCloud SSO Package or higher or SSO add-on feature
  • SmartSense Administrator Access: An admin account in your SmartSense by Digi application.
  • SmartSense SSO & SCIM Details: The specific SAML (ACS URL, Entity ID) and SCIM (Base URL, API Token, required attribute mappings) configuration details provided by SmartSense by Digi support.

Attribute Considerations

  • A default set of user attributes automatically syncs from JumpCloud to SmartSense. Refer to the Attribute Mappings section for full details.
  • The userType attribute does not sync from JumpCloud; you'll need to set a default value for it directly within SmartSense.

Group Considerations

  • JumpCloud cannot create new groups in SmartSense due to specific attributes SmartSense requires during group creation.
  • For groups and their memberships to sync successfully, the group must already exist in SmartSense before you attempt to sync it from JumpCloud.

Creating a new JumpCloud Application Integration

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Click + Add New Application.
  4. Type the name of the application in the Search field and select it.
  5. Click Next.
  6. Optionally, customize the display label, description and how the application displays:
    • Description - add a description that users will see in their user portal
    • User Portal Image - choose Logo or Color Indicator
    • Show in User Portal - enable this option for this to be visible in the user portal
  7. Optionally, customize the IdP URL:
    • Expand Advanced Settings and enter the name you want to use for the end of the SSO IdP URL, https://sso.jumpcloud.com/saml2/{custom_value}

Warning:

The SSO IdP URL is not editable after the application is created. You will have to delete and recreate the connector if you need to edit this field at a later time.

  1. Click Save Application.
  2. If successful, click:
    • Configure Application and go to the next section
    • Close to configure your new application at a later time

Configuring the SSO Integration

To configure JumpCloud

  1. Select the app from the Configured Applications list or create a new application.
  2. Select the SSO tab.
  3. Verify the configuration using the documentation you received from SmartSense support.
  4. Click Save.

Download the certificate

  1. Find your application in the Configured Applications list and click anywhere in the row to reopen its configuration window.
  2. Go to SSO tab > Actions > Download certificate.

Tip:

The certificate.pem will download to your local Downloads folder.

Download the JumpCloud metadata file

  1. Find your application in the Configured Applications list and click anywhere in the row to reopen its configuration window.
  2. Select the SSO tab and click Export Metadata.
  3. The JumpCloud-<applicationname>-metadata.xml will be exported to your local Downloads folder.

Tip:

Metadata can also be downloaded from the Configured Applications list. Search for and select the application in the list and then click Export Metadata in the top right corner of the window.

To configure SmartSense

  1. Sign in to SmartSense admin console with an admin account.
  2. Follow the instructions provided by SmartSense support.

Authorizing User SSO Access

Users are implicitly denied access to applications. After you connect an application to JumpCloud, you need to authorize user access to that application. You can authorize user access from the Applications, Users List or User Groups page. 

To authorize user access from the Application’s page

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications, then select the application to which you want to authorize user access.
  3. Select the User Groups tab. If you need to create a new group of users, see Get Started: User Groups.
  4. Select the check box next to the desired group of users to which you want to give access.
  5. Click Save. 

To learn how to authorize user access from the Users or User Groups pages, see Authorize Users to an SSO Application.

Validating SSO user authentication workflow(s)

IdP-initiated user workflow

  • Access the JumpCloud User Console
  • Go to Applications and click an application tile to launch it
  • JumpCloud asserts the user's identity to the SP and is authenticated without the user having to log in to the application

SP-initiated user workflow

  • Go to the SP application login - generally, there is either a special link or an adaptive username field that detects the user is authenticated through SSO

Note:

This varies by SP.

  • Login redirects the user to JumpCloud where the user enters their JumpCloud credentials
  • After the user is logged in successfully, they are redirected back to the SP and automatically logged in

Configuring the Identity Management Integration

To configure SmartSense

  1. Follow the instructions provided by SmartSense support for configuring a SCIM provisioning integration.
  2. Copy the token and securely store it for later use.

To configure JumpCloud

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Search for SmartSense and select it.
  4. Select the Identity Management tab.
  5. Click Configure.
  6. Paste the token generated in the SmartSense admin console.
  7. Click Activate.

Attribute Mappings

The following table lists attributes that JumpCloud sends to the application. See Attribute Considerations for more information regarding attribute mapping considerations. 

Learn about JumpCloud Properties and how they work with system users in our API. 

SmartSense User Attributes

SmartSense User Attribute JumpCloud User Attribute Notes
username email
password password Only when cleartext is available
name.givenName firstname
name.familyName lastname
emails[type='work',primary=true].value email
title jobTitle
phoneNumbers[primary=true].type phoneNumbers[].type
phoneNumbers[primary=true].value phoneNumbers[].value

Importing Users

This functionality is helpful if users have already been created in the application but have not been created in JumpCloud.

Important:

Users that are suspended in the application will not be created in JumpCloud.

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Search for the application and click to open its configuration panel. 
  4. Select the Identity Management tab.
  5. Click manual import.
  6. Select the users you want to create in JumpCloud from the application from the list of users that appear. Users in the list have two import statuses:
    • New - user has not been imported
    • Imported - user has been imported and has an account in JumpCloud

Tip: Try using the New Users-only filter when selecting users to import. This will move all of your new users to the top of the list, making them easier to identify and select.

  1. Click import.
    • If you are importing less than 100 users, your import results will display in real time and you can continue onboarding your users 
    • If you have more than 100 users being imported, JumpCloud will send you an email when your import is complete
  1. You can now connect and grant users access to all their JumpCloud resources. Learn more in the Authorize Users to an Application and Connecting Users to Resources articles.

Warning: Imported users must be members of a user group bound to an application for JumpCloud to manage their identity in, and access to, the application.

SCIM Directory Insights Events

The following Directory Insights (DI) events provide visibility into failures and detailed information about the user and group data being added or updated from HR or other external solutions to JumpCloud.

Note:

Customers with no package or the Device Management Package will need to add the Directory Insights à la carte option. Directory Insights is included in all other packages.

SCIM DI Integration Events

Event Name Event Description
idm_integration_activate Logged when an IT admin attempts to activated new SCIM Identity Management integration.
idm_integration_update Logged when an IT admin attempts to update a configured and activated SCIM Identity Management integration.
idm_integration_reauth Logged when an IT admin attempts to change the credentials for an activated SCIM Identity Management integration.
idm_integration_delete Logged when an IT admin attempts to deactivate an activated SCIM Identity Management integration.

SCIM DI User Events

Event Name Event Description
user_create_provision Logged when JumpCloud tries to create a new user in service provider application.
user_update_provision Logged when JumpCloud tries to update an existing user in service provider application.
user_deprovision Logged when JumpCloud tries to change an existing user to inactive in the service provider application.
user_delete_provision Logged when JumpCloud tries to delete an existing user in service provider application.
user_lookup_provision Logged when JumpCloud encounters an issue when trying to lookup a user to determine if the user needs to be created or updated.

SCIM DI Group Events

Important:

These DI events will only be present if SCIM Groups are supported.

Event Name Event Description
group_create_provision Logged when JumpCloud tries to create a new group in service provider application.
group_update_provision Logged when JumpCloud tries to update an existing group in service provider application.
group_delete_provision Logged when JumpCloud tries to delete an existing group in service provider application.

Removing the Integration

Important:

These are steps for removing the integration in JumpCloud. Consult your SP's documentation for any additional steps needed to remove the integration in the SP. Failure to remove the integration successfully for both the SP and JumpCloud may result in users losing access to the application.

To deactivate the IdM Integration

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Search for the application that you’d like to deactivate and click to open its details panel. 
  4. Under the company name and logo on the left hand panel, click the Deactivate IdM connection link.
  5. Click confirm. 
  6. If successful, you will receive a confirmation message.

To deactivate the SSO Integration or Bookmark

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Search for the application that you’d like to deactivate and click to open its details panel. 
  4. Select the SSO or Bookmark tab.
  5. Scroll to the bottom of the configuration.
  6. Click Deactivate SSO or Deactivate Bookmark. 
  7. Click save. 
  8. If successful, you will receive a confirmation message.

To delete the application

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Search for the application that you’d like to delete.
  4. Check the box next to the application to select it.
  5. Click Delete.
  6. Enter the number of the applications you are deleting
  7. Click Delete Application.
  8. If successful, you will see an application deletion confirmation notification.
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