FAQ: Asset Management

Asset Management classifies all objects as assets and supports the following categories:

• Devices
  • Desktops, laptops, mobile devices, servers
• Accessories
  • Large peripherals like monitors, printers, and A/V equipment 
  • Small peripherals like keyboards, mice, cables, and desktop accessories
• Locations
  • Primary and satellite office locations.

If an asset type or field doesn’t exist by default, you can use custom fields to classify them.

Yes. You can import any asset using CSV or the API, including devices not managed by JumpCloud. This includes mobile phones, printers, monitors, and accessories.

Asset Management uses the device’s serial number as the unique identifier. If a serial number already exists in JumpCloud, any updates or changes are reflected in that single asset record. This ensures there are no duplicate entries, even when data is synced automatically or imported manually.

Generic Events: Asset Created, Asset Deleted (non-managed only), Asset Updated (non-critical), Note Added

Critical Events: Owner Changed, Status Changed, Location Changed, Agent Version Changed, MDM Status Changed, MFA Status Changed (these are tracked indefinitely)

Yes. API access and Saved Views will be available by General Availability (GA) to enable teams to build workflows and customize how they view asset data.

All JumpCloud-managed devices with the Agent installed or enrolled in Mobile Device Management (MDM)/Android Enterprise Mobility Management (EMM) are automatically synced into Asset Management. This includes macOS, Windows, Linux, iOS/iPad OS, and Android devices.

When a device is managed by JumpCloud, the following fields are automatically populated and synced:

• Serial Number
• OS Family, OS, OS Version
• RAM, CPU, Disk Encryption
• Vendor, Model
• Agent Version, Last Sync Time
• MFA Status
• MDM Enrollment Status

• The owner cannot be changed manually if synced from JumpCloud Device Management.
• Managed device assets cannot be deleted from Asset Management.

Asset Management syncs with Device Management instantly upon initial enabling to import existing JumpCloud-managed devices. After initial import, device assets are updated automatically when their statuses change or new devices are added. 

If a managed device is deleted from the Devices page, its asset record remains in Asset Management with the status automatically updated to reflect its removal. This allows IT teams to retain a historical view of deprecated or decommissioned assets for audit or reporting purposes.

You can import existing asset lists into JumpCloud using the CSV import feature. From a high level, you’ll export data from your existing asset tracking platform and import it into JumpCloud. JumpCloud doesn’t currently support direct connections with other platforms.

Snipe IT

To export a list of assets from SnipeIT:

1. In the left menu, select Assets > List All.
   1. To export accessories, in the left menu select Accessories.
2. In the top right of the asset table, select Export > CSV.

Jira Service Management (JSM)

To export a list of assets in Jira Service Management (JSM):

1. In the Assets section, go to Schemas.
2. Under SCHEMA TREE, click the top-level Hardware Assets.
3. Under Hardware Assets, click the bulk change icon and select Export objects.
   

Asset Panda

To export a list of assets in Asset Panda:

1. In Asset Panda, go to the Reports tab.
2. Select a report type and click Add new (depending on the report type selected).
3. Enter your asset information and select CSV as the Output.
4. Click Save. The report downloads as a CSV file.

Use the Export button in the appropriate tab of Asset Management to create lists of assets. For example, to export a list of device assets, go to Asset Management > Devices tab, select any or all assets in the list, and click Export. You can customize the columns to determine which information appears in the CSV file.