Founded in 2014, DECKED started with a simple mission: to bring order to the chaos inside pickup trucks. Born from a sketch on a bar napkin in Ketchum, Idaho, the company pioneered a new category of truck storage with its weatherproof in-bed drawer system, designed to keep gear organized while supporting up to 2,000 pounds of load capacity.
Today, DECKED serves customers through direct-to-consumer channels, independent dealers, fleet partners and OEM partners including Ford and Chevrolet in 35 countries. Its product lineup now includes CargoGlide systems, the DECKED tool box, protective cases, rugged bins, and cargo van storage solutions.
As the business continued to grow, so did the demands placed on its technology infrastructure. With a lean IT team supporting a rapidly expanding workforce, DECKED needed a cloud-native solution that could simplify identity, access, and device management while reducing reliance on its aging on-premises Active Directory environment. This is when JumpCloud came into picture.
The Challenge: Managing Growth with Fragmented IT Systems
Before JumpCloud, DECKED’s environment relied on several disconnected systems. Active Directory served as the company’s core directory service, while an on-premises RADIUS server handled Wi-Fi authentication across multiple locations. Jamf Now provided limited management for Mac and iOS devices, Windows endpoints had no dedicated MDM solution, and a separate remote monitoring and management (RMM) platform supported device maintenance.
There was no SSO or LDAP layer connecting most of it. Users maintained separate credentials for every SaaS platform, while automated password rotation mandates from independent apps continued to create more user frustration.
—Oliver Guy, IT Administrator, DECKED
The challenges became even more apparent as the company embraced remote work. As a Google Workspace-based organization without on-premises file servers, employees rarely needed to connect to a VPN. Consequently, the IT team lacked a reliable method to push mandatory policy modifications, software updates, or directory-dependent changes to remote Windows machines—they simply weren’t on the network.
For a one-person IT operation, the administrative burden continued to grow:
- Employee onboarding averaged approximately three hours per user.
- User provisioning required separate actions across Active Directory, applications, and Wi-Fi systems.
- Password resets routinely exceeded ten requests per week.
- Device management capabilities differed significantly between operating systems.
- User deprovisioning required manual action across multiple platforms.
Every hour spent on these manual tasks was an hour not spent on anything else.
—Oliver Guy, IT Administrator, DECKED
The Turning Point: Remote Work and Acquisition Planning
DECKED’s need for a modern identity platform became clear when two major initiatives occurred simultaneously: the company shifted to a fully remote workforce during the COVID-19 pandemic while also preparing to acquire another business.
Its existing infrastructure was not designed to support either scenario efficiently.
Extending Active Directory to new locations would require additional infrastructure, while onboarding employees from an acquired organization needed to happen quickly and with minimal disruption.
Our existing on-prem infrastructure had no clean path to expand to a new location, and we needed to bring the acquired company’s users into our org quickly and with minimal downtime. JumpCloud solved both problems simultaneously.
—Oliver Guy, IT Administrator, DECKED
Rather than continue investing in on-premises infrastructure, DECKED chose a cloud-native approach that aligned with its Google Workspace environment and mixed Windows and Mac device fleet.
The Solution: Consolidating Identity, Access, and Device Management
DECKED adopted JumpCloud Platform Prime to centralize identity, access, and device management under a single platform.
The migration process was straightforward. The IT team mapped existing Active Directory usernames into JumpCloud and distributed a PowerShell deployment script through the company’s RMM platform. Devices automatically enrolled after a reboot, allowing the company to migrate without reimaging systems or performing hands-on enrollment.
Today, DECKED uses JumpCloud across several critical functions:
1. Streamlined Operations and Automated Lifecycle Management
By bringing identity and device management together in a single platform, DECKED significantly reduced the amount of manual work required from its IT team. The team dropped the time spent on routine administrative tasks from 15–20 hours per week to approximately eight hours.
User lifecycle management also became much more efficient. Employee onboarding time decreased from three hours to one hour, while the team transformed offboarding from a manual process spread across multiple systems to a centralized action that immediately removes access across connected platforms.
2. Strengthening Security with Unified Device Management and Conditional Access
DECKED uses JumpCloud’s MDM capabilities across Windows, Mac, and iOS to address gaps that previously existed across its device environment. With centralized policy enforcement, devices remain configured according to company requirements regardless of where employees are working.
As a result, security policy compliance improved from approximately 50% to more than 95% after the team enforced MFA, device management policies, and Conditional Access controls.
Conditional Access also allows DECKED to apply different security requirements based on the application and device being used. The IT team restricts sensitive business systems to managed, trusted devices, while allowing employees to continue accessing approved tools such as Slack and Google Workspace from personal devices within the company’s partial BYOD environment.
This approach provides employees with flexibility while helping the organization maintain appropriate security controls for higher-risk applications and data.
3. Improving the Employee Experience
The employee experience improved significantly following the introduction of Single Sign-On and JumpCloud Go. Together, these capabilities reduced repeated authentication prompts and simplified access to the applications employees use every day.
Even as the company grew from 50 employees to 150, password reset requests declined from more than ten per week to just one to three. Help desk tickets related to identity and access issues also decreased by 50%, and the IT team can now resolve most access-related requests quickly through centralized SSO application management.
4. Supporting Internal Software Development
In addition to commercial applications, DECKED’s development team uses JumpCloud’s OpenID Connect (OIDC) capabilities to integrate internally developed applications with the company’s identity infrastructure.
This allows user permissions and access controls within custom-built applications to remain synchronized with the central directory. As a result, DECKED can apply consistent identity and access management practices across both third-party and internally developed systems.
Looking Ahead
What began as a response to remote work and acquisition-driven growth has become a foundational part of DECKED’s long-term IT strategy.
By moving beyond Active Directory and consolidating identity, access, and device management into a single cloud-native platform, the company has built an environment that can scale alongside the business without increasing operational overhead.
We’ve gone from roughly 50 employees to 150 without adding IT headcount, and per-capita operational overhead has decreased over that period. The move to JumpCloud was driven by necessity, but in retrospect it was the right architectural call.
—Oliver Guy, IT Administrator, DECKED
For organizations operating in Google Workspace environments with mixed device fleets, DECKED believes cloud-native identity and device management can simplify operations while improving security and scalability.
If you’re coming from Active Directory and worried about migration complexity, don’t be. We mapped our existing AD usernames to JumpCloud, deployed a PowerShell script via our RMM tool, and on the next reboot each machine was fully enrolled. No reimaging, no hands-on time per device.
—Oliver Guy, IT Administrator, DECKED