Case Study: Agile Directory Services for a Global Business

Written by Natalie Bluhm on May 9, 2019

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Building a global operation is an amazing accomplishment, but it comes with its fair share of challenges, especially where IT is concerned. Specifically, choosing a directory service is one decision that can greatly impact the scalability and agility of a global business. Cabify is one organization in particular that was all too aware of this as their worldwide operation took off. Fortunately, they were pointed in JumpCloud®’s direction, and our agile directory service ended up being exactly what they needed for their global business. Read the rest of this post for a brief summary of their JumpCloud journey.   

Cabify’s Journey to a Cloud Directory Service


Cabify is a leading transportation network company operating in 12 countries and 130 cities. Arriving at this impressive reach has included more than a 3000% increase in employees. Knowing this was just the start of their growth, Cabify’s IT team knew it was time to implement a directory service to improve efficiency and standardize security throughout their organization.

Cabify’s Requirements

Their requirements were that the identity provider had to be 100% cloud-based, easy to use, and integrate with a wide variety of IT resources. Cabify did consider a traditional directory service. But for them, “…Implementing Active Directory® would have been like putting a big dinosaur in the middle of the room, and OpenLDAP™ would have required a lot of configuration.”  

The Solution

They turned to JumpCloud Directory-as-a-Service® because it offered a cloud-based, multi-protocol, vendor-independent approach that was ready out of the box. With this kind of approach, they knew JumpCloud would meet their immediate requirements and support their long term vision.

How An Agile Directory Service Has Benefited Cabify

So when they implemented JumpCloud, what kind of gains did Cabify see? Well, here are a few of the benefits that Cabify experienced:

  • They were able to continue using Windows® Home Edition on their PCs and avoid paying $120,000 to upgrade to Windows Pro
  • They gained the freedom to choose the IT tools that make the most sense for them
  • Even as a team of 7, they were able to streamline the support of 1,500 users
  • Cabify’s IT team was able to reduce their workload by delegating onboarding tasks to a different department
  • They were able to strengthen password and system security with policies and password complexity management

Overall, JumpCloud was exactly what Cabify needed to secure their users and IT assets without losing speed and flexibility. Feel free to read the full Cabify Case Study for greater detail on Cabify’s experience with JumpCloud. Of course, Cabify is just one of 50,000 JumpCloud customers. You can read about other customer experiences here or read some of their product reviews here.

More About JumpCloud

JumpCloud Directory-as-a-Service is empowering IT admins with centralized user and system management. As a result, IT admins can spend their time more effectively while end users gain frictionless access to their systems (Windows, Mac®, and Linux®), applications, files, and networks. Discover more about agile directory services and their impact on global business by dropping us a note with your questions. You are also more than welcome to start testing the JumpCloud platform by signing up for a free account. Your first ten users are free forever.

Natalie Bluhm

Natalie is a writer for JumpCloud, an Identity and Access Management solution designed for the cloud era. Natalie graduated with a degree in professional and technical writing, and she loves learning about cloud infrastructure, identity security, and IT protocols.

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