Troubleshoot: Multiple Duplicate Alerts for Device Offline Monitoring Rule

Problem

Admin setup a Server Offline rule to monitor the server status, and is seeing several duplicate alerts on the Alerts dashboard.

Cause

A technical issue with the Device Offline Monitoring rule has caused a high volume of duplicate alerts for users who had this rule enabled prior to November 29th, 2024.

Solution

The issue is now resolved as follows:

• Admins will no longer receive several duplicate alerts for devices that are offline. Instead, the rule will generate one alert per offline device as expected.
• All previously generated duplicate alerts will be automatically deleted.
• Auto-resolution will work as expected and alerts will be auto-resolved when the device comes online.

Users who had this rule enabled before November 29th may still see duplicate alerts (one extra alert per device) for certain offline devices that had already generated an alert. If you see duplicate alerts, delete them by following these steps:

1. Go to the Alerts dashboard. See Get Started: Device Monitoring and Alerting to learn more.
2. On the Alerts dashboard, apply a search filter using the exact name of the rule that triggered the alerts ( such as Server Offline 14 Days).
3. Select all duplicate alerts.
4. Click the Actions dropdown and select Delete.