User Verification With Push Notification

An Admin can send push notifications to a user to either troubleshoot MFA issues or verify the user identity as required. If a user forgets their password and reaches out to the IT Admin, the Admin can send an on-demand push notification to verify the user’s identity. This provides a robust, real-time method for an Admin to confirm a user's identity without compromising the security.

Prerequisites

The users must have the JumpCloud Protect app installed on their device.

Sending Push Notification to a User

To send a push notification to a user:

1. Log into JumpCloud Admin Portal.
2. Go to USER MANAGEMENT > Users.
3. Click the user to whom you want to send the push notification. The Highlights tab opens.
4. Under Security Status, click the JumpCloud Protect Active/ JumpCloud Push dropdown.
   
5. Click Send Push Notification. A dialog box opens.
6. Edit the message to the user if required. Click the Send Push Notification button.
   
7. While the push notification is sent, Admin will see a note stating the same along with the name of the user, the status of the notification and the security code. One attempt lasts for a minute.
   
8. Depending on whether the user accepts or rejects the notification, the success or failure message is displayed on the screen.