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Troubleshoot: Reactivate The Password Manager App

In certain situations, you may need to reactivate Password Manager. This may be due to a reset of your device, or because you are using a new device, or various other reasons. When this occurs, you will be guided through a reactivation process.first screen in the reactivation flow

  • If you still have access to another laptop with Password Manager installed, or you have Password Manager on another device like a phone, click Pair With Device to be guided through that workflow.reactivation screen asking if user has access to a device paired to accountreactivation screen telling user to get their other device ready for pairing reactivation screen to enter code from other device or scan a qr code
  • If you do not have another device with Password Manager installed, or prefer to not go that route, select Set Up Account to see options for restoring from a backup or starting afresh. reactivation screen with the option to set up a new account

If you are having any trouble reactivating Password Manager, you can contact your IT Admin .

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FAQ: JumpCloud Password Manager

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