AI & SaaS Management: Intercom Connector

JumpCloud® AI & SaaS Management gives you visibility and control over shadow IT, including AI and SaaS app usage, within your org. Connectors detect shadow IT without adoption of a browser extension and provide a significant increase to valuable usage and security insights.

The Intercom Connector retrieves admin information from the Intercom API. Using periodic polling for regular updates, it captures new Intercom admins to keep data accurate and up-to-date.

Prerequisites

• You must be an Intercom organization admin to create an API integration.

Considerations

• Based on your organization’s size, the initial collection of data may take some time, up to an hour. 

Configuring Intercom

1. Log in to Intercom.
2. In the left menu, go to Settings.
3. Go to Integration > Developer Hub.
4. Click New App.
5. Enter a name for the app.
6. In the top menu, find and reveal the access token. Copy and save the value to use with JumpCloud.

Configuring JumpCloud

1. Log in to the JumpCloud Admin Portal.

2. Go to Access > AI & SaaS Management > Settings.
3. Under AI & SaaS Management Settings, click the Connectors tab, then click + Add Connector.
   
   

4. Click the Intercom connector.
5. Configure the following settings:
   1. Enter a Connector name.
   2. Enter the Access Token from Intercom.
6. Click Connect and then Save Connector.
7. You will now see Intercom in your list of Connectors.

Uninstall/Remove

• On the Connector’s detail page, click on Delete Connector and follow the prompts.

• To revoke the permissions granted to JumpCloud, delete the app created in Intercom > Developer Hub.