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SaaS Management: Dynatrace Connector

JumpCloud® SaaS Management gives you visibility and control over shadow IT and SaaS app use within your org. Connectors detect shadow IT without adoption of a browser extension and provide a significant increase to the valuable usage and security insights.

The Dynatrace Connector retrieves the user list from the Dynatrace API. Using periodic polling for regular updates, it captures new users and new application associates to keep data accurate and up-to-date.

Dynatrace User: Provides an up-to-date list of Dynatrace users.

Prerequisites

You must be a Dynatrace admin with API access.

Considerations

Based on your organization’s size, the initial collection of data may take some time, up to an hour.

Configuring Dynatrace

  1. Log in to Dynatrace.
  2. Click Account Management on the left panel.
  3. Go to Identity & access management > OAuth Clients and click Create client.
  4. A form or page will open. Enter the Subject user email.
  5. Select the View users and groups role for the client.
  6. Click Create client again to save and complete the setup.
  7. Copy and save the Client ID and Client Secret.

Important:

For security reasons, you'll only see the Client ID and Client Secret once. Save it in a secure location before closing the window.

  1. From the Account Management overview page, copy your Account UUID and save it.

Configuring JumpCloud

  1. Log in to the JumpCloud Admin Portal.
  2. Go to SECURITY MANAGEMENT > SaaS Management > Settings.
  3. Under SaaS Management Settings, click the Connectors tab, then click + Add Connector.
  1. Click the Dynatrace connector.
  2. Enter the following information:
    • The Connector name.
    • Your Account UUID copied from Dynatrace.
    • The Client ID and Client Secret copied from Dynatrace.
  3. Click Connect and then Save Connector. You will now see Dynatrace in your list of Connectors.

Note:

If permissions are accidentally removed, or if the admin who configured left your organization, the connector will stop working and you will be prompted to Reconnect.

Required Permissions

This connector requires the following permission in Dynatrace:

  • View users and groups: Allows JumpCloud to view user profiles and retrieve a list of users and groups.

Uninstall/Remove

  • On the Connector’s detail page, click on Delete Connector and follow the prompts.
  • To revoke the permissions granted to JumpCloud, delete the API token created in Dynatrace.
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