Configure a Slack Channel

JumpCloud's new integration with Slack is a bi-directional capability that allows IT admins to not only receive instant notifications but also perform interactive actions - such as marking alerts as acknowledged or resolved - directly from the Slack channel.

You can add the JumpCloud Slack App to your Slack workspace and send real time alerts and notifications directly to your configured channels, thus accelerating response times. 

Prerequisite

• Ensure you have the Slack app installed and have at least one workspace setup with the channels to which alerts and notifications will be sent.
• Create one workspace for each organization. Currently, we do not support multiple orgs within a workspace.

To configure Slack channels:

1. Login to JumpCloud Admin portal.

2. In the left navigation, click Settings.
3. Go to Notification Channels. 
4. Click Slack.
   
5. You must first add the JumpCloud Slack App to your configured Slack workspace. Click Connect To Slack.
6. In the subsequent screen, select the Workspace that you want to connect to JumpCloud from the dropdown.
7. Review the app permissions and click Allow. Your Slack workspace will be added.

8. Click the down icon to expand the workspace.
9. Next, click Add Channel.
   • On the Add Slack Channel dialog, click Select Channel, and then select the required channel from the dropdown. 
   • If you’re juggling too many channels, the dropdown might take a moment to load and turn into a scrolling marathon. To save yourself some time, just click the Use Channel ID/URL option, and then enter the channel ID or URL.

• Click Add. The Channel will be added and enabled by default.

10. If you wish to add more channels, click Add Channel and repeat the steps.

Testing a Channel

Once you’ve added the channel, you must test if the channel works properly.

1. On the Slack page, expand your workspace to view all your channels.
2. For each channel that you want to test, click the three dots under Actions.
3. Select Test. A test message will be sent to the Slack channel. Go to your Slack app, open the channel and verify.

Disabling a Channel

If you no longer wish to send notifications to a specific channel, you can disable it.

1. On the Slack page, expand your workspace to view all your channels.
2. Find the channel that you want to disable and click the three dots under Actions.
3. Select Disable.

The channel is be disabled and notifications are no longer sent to the channel. You can enable it back if needed.

Deleting a Channel

To delete a channel:

1. On the Slack page, expand your workspace to view all your channels.
2. Find the channel that you want to disable and click the three dots under Actions.
3. Select Delete.

When you delete a channel, it will be removed from the workspace. The channel will also be removed from the rules that it was connected to. 

Using Slack Channels

Once your Slack channels are set up, you must create a rule and add the Slack channel within the rule to generate alerts and notifications. See Configure Rules for JumpCloud Alerts to learn more.

Viewing Alert Notifications in Slack

Once you configure the rules and add the Slack channel, when an alert is triggered, you will receive a notification in your configured Slack channel. The notification includes details such as the Alert name, Priority, Status, Last Occurrence, Organisation. 

You can click View Alert Details to view more details about the alert. This will take you to the Alert Details page. 

You can  receive notifications into your configured channels, but to perform interactive actions, you must connect your JumpCloud profile to Slack. Jump to Connect JumpCloud Admin to Slack to learn more.

Performing Actions from Slack

By integrating the JumpCloud Slack App into your workspace, you can now perform actions such as acknowledge and resolve alerts directly from your slack channel inbox.

1. Go to your Slack app, and open the message in the channel connected to JumpCloud.
2. You can use the respective buttons to update the status of the alert.
   • Mark as Acknowledged: This indicates that the alert is seen but not yet resolved.
   • Mark as Resolved: This indicates you have found and resolved the alert.

The status is automatically updated. If other notifications (webhook and email) are enabled in the rule, respective channels are also notified.

Connect JumpCloud Admin to Slack

The email that you use to login to Slack must be connected to your JumpCloud admin portal. If you haven’t connected your JumpCloud admin profile to Slack yet, you will not be able to perform any actions.

To connect your JumpCloud admin to Slack:

1. In the JumpCloud admin portal, go to Settings > Administrators.
2. Click the admin’s Name to open the Edit Administrator page.
3. Click the Connect button next to Perform actions on Slack.
   1. In the subsequent page, click Accept & Continue.
   2. In the next screen, enter the copy and paste the slack confirmation code sent to your email. 

Once the connection is complete, you will see your Workspace listed under Connected Workspaces.

You can now go back to Slack and perform actions directly from your Slack workspace.

FAQs