Premium Offering Includes Prioritized Access to Phone-based Technical Support 24×7, SLAs, & Best Practices
Boulder, CO – July 18, 2019 – JumpCloud today announced a Premium Support offering including priority access to 24x7x365 technical support, phone and chat access, access to new features first with our Early Access program, and up to 1 hour response time SLAs. With tens of thousands of deployments, customers can leverage best practices and insights to better manage and control their user access to IT resources. Premium Support also gives customers exclusive access to JumpCloud’s Early Access program for the latest features. IT admins and DevOps engineers are some of the busiest people – Premium Support customers get priority access.
Directory services are the foundation of any IT organization and ensuring that IT admins have access to the best engineers and knowledge to support them day or night is critical. JumpCloud is pleased to not only provide a world class cloud identity provider, but also expert IAM engineers to maximize an investment into modern identity management.
“IT is a 24×7 business. Our customers – IT admins and DevOps engineers – know this and it is why they count on JumpCloud to support them,” said Jim Burglin, senior director of customer success. “With our new Premium Support offering, JumpCloud is leveraging its experience with tens of thousands of deployments to provide the best technical support and expertise to our customers. JumpCloud’s customer success engineers are some of the best IAM engineers on the planet and now, our customers can have even more access to them.”
JumpCloud’s Premium Support offering is available to all organizations that leverage JumpCloud’s cloud directory platform, including free accounts. With Premium Support, IT organizations gain priority access to 24x7x365 phone, chat, or email support, expert technical support engineers to assist with integration, best practices implementation guidance, exclusive access to new features, and response time SLAs.
The JumpCloud Premium Support offering is available for $3 per user per month under an annual contract or $4 per user per month with a monthly contract. Premium Support will be purchased for all users under contract and a minimum number of JumpCloud Pro users is required.
“JumpCloud’s support team has been outstanding – every person I’ve dealt with there,” said Jeffrey Bailey, IT director at UPPAbaby. “I couldn’t be happier with my experience with support.”
JumpCloud’s Premium Support offering is available immediately. Existing customers can contact email@example.com to add Premium Support to their contract. Free accounts and new customers can contact firstname.lastname@example.org for more information.
JumpCloud’s mission is to Make Work Happen®, by providing people secure access to the resources they need to do their jobs. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply Zero Trust principles. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, and Foursquare. JumpCloud® is backed by BlackRock, General Atlantic, OpenView, H.I.G. Capital, OurCrowd, and Foundry Group.