Tamara, a rapidly scaling Saudi-born fintech, empowers consumers and merchants with seamless shopping, payment, and banking solutions. As the pioneering homegrown Buy Now Pay Later (BNPL) model in the GCC, Tamara holds a unique market position, adhering to local regulations and cultural expectations. Managing over 700 employees and 350+ consultants across a hybrid model, Tamara sought to match its rapid growth with equally robust security and efficiency.
Previously, Tamara’s IT team skillfully navigated the complexities of scaling, but manual processes for onboarding, password resets, and device management were becoming a bottleneck. To build a foundation for future growth, they looked for a strategic partnership to help them automate and secure their operations. Traditional methods like Active Directory would have required additional staffing, and onboarding Mac devices presented a separate, significant challenge.
The solution was found in a powerful, integrated partnership that leveraged the combined strengths of JumpCloud and Google Workspace. We are proud to have worked alongside the Tamara team to achieve their vision.
Here are some key impacts at a glance:
Onboarding time cut by 70%.
100% IT time saved on password resets.
100% compliance across all devices.
60% drop in manual IT effort for access control.
Zero critical security incidents since
2022.
Compliance with SAMA, UAEIA & data protection laws.
A Collaborative Transformation with JumpCloud
Working in close partnership, the Tamara team utilized JumpCloud to transform their IT operations. This joint effort led to remarkable results:
- Employee onboarding time plummeted by 70%, and manual IT effort for access control dropped by 60% via seamless SSO integration.
- JumpCloud Go delivered an improved and more secure, passwordless login experience for all employees.
- Password resets became 100% self-service with JumpCloud’s IAM capabilities, freeing up help desk time entirely.
- Critically, Tamara achieved 100% encryption compliance across all devices, with zero critical security incidents since 2022.
- JumpCloud’s centralized visibility and control were instrumental in making them 100% audit-ready for stringent regulators like SAMA and UAEIA, ensuring compliance with data protection laws.
- The platform’s seamless integration with Google Workspace allowed for unified user management across both systems.
- The IT team gained centralized visibility and control over their entire hybrid workforce from a single console.
A key factor in this successful collaboration was JumpCloud’s commitment to the region; it distinguished itself by being the first solution provider willing to establish data residency in KSA, a critical advantage in a highly regulated market.
Reflecting on the strategic importance of compliance and partnership, Rakan Alassaf shares:
Financial institutions should think about compliance from day one and look for tools that design compliance based on their needs. JumpCloud was the first company willing to come to KSA to help us stay compliant. Look for partners who go the extra mile and help you grow steadily.
— Rakan Alassaf, Senior Director of GRC, Cyber Security & Data Protection, Tamara
Supercharging Productivity with Google Workspace & Gemini AI
Building on their long-standing use of Google Workspace as their collaboration backbone, Tamara further enhanced productivity by embracing the power of Gemini AI. The tool became an instant hit, with employees praising its ability to significantly reduce document drafting time and summarize lengthy emails.
The GRC team experienced a 50% reduction in policy drafting time and saved 30-35% of their time reviewing complex data processing agreements. Gemini AI even helped employees feel calmer and save mental energy in stressful situations.
The Synergy of Partnership
The synergy between the platforms was undeniable. JumpCloud integrated seamlessly with Google Workspace, allowing for effortless user provisioning and single sign-on across all applications. This tight integration meant that as Tamara scaled exponentially, their IT infrastructure remained lean, secure, and incredibly efficient, enabling a strong, cloud-native foundation.
Emphasizing the foundational shift in IT strategy, Renjith Radhakrishnan advises:
My advice to leaders: don’t patch together a stack. Build a secure, cloud-native foundation from day one with platforms that integrate, scale, and reduce your overhead. JumpCloud helps you build that strong foundation, setting up IT in one or two days instead of months.
— Renjith Radhakrishnan, Head of IT Business Solutions, Tamara
Tamara’s success is a testament to how a forward-thinking company, working hand-in-hand with the right technology partners, can drive both compliance and unparalleled productivity.