Manage Admin Accounts

Learn how to create and manage JumpCloud Admin accounts from the Admin Portal. 

Considerations:

• Admins can’t delete their own account. Only Admins with the Administrator with Billing role can delete existing Admin accounts.
• Only Admins with the Administrator with Billing role can create new Admin accounts.
• While not required, we recommend having a minimum of two (2) Admin accounts that have the Administrator with Billing role assigned.
• When creating a new Admin, API key access will be disabled by default.
  • Only the Admin with Billing role can enable API key access.

Creating JumpCloud Admins

To create an Admin account:

1. Log in to the JumpCloud Admin Portal.
2. In the top-right corner, click on your initials, then click Administrators. This takes you to the Settings page, Administrators tab.
3. Click ( + ) to add a new Admin.
4. Enter the Admin’s First* and Last Name*.
5. Enter an Administrator Email Address*. This has to be unique.
6. Under Permissions, select a Role* for the Admin account. See Admin Portal Roles to learn more.

6. If you want to give the Admin API access, select the checkbox next to Enable API access. See JumpCloud API’s to learn more.
7. Under Security, select Multi-factor Authentication Required to enforce MFA on the account.

8. Click create. 
9. The Admin will be sent an email to the address you specify during account creation. This email contains a link to set the initial password for your account. After they set their password, the new Admin can log in to the Admin Portal and manage JumpCloud.

Editing Admin Accounts

To modify existing admin accounts:

1. Log in to the JumpCloud Admin Portal.
2. In the top-right corner, click your initials. 
3. Click Administrators. This takes you to the Settings page, Administrators tab.
4. Click details for the Admin you want to modify. The Edit Administrator panel appears.
5. You can modify settings for API access, and MFA.
6. After you make modifications, click edit. 

Deleting Admin Accounts

To delete admin accounts:

1. Log in to the JumpCloud Admin Portal.
2. In the top-right corner, click your initials. 
3. Click Administrators. This takes you to the Settings page, Administrators tab.
4. Select the Admin accounts you want to delete, then click delete.
5. The Delete Administrator confirmation modal appears. Click cancel to cancel the request, or click delete to confirm and remove the selected Admin accounts.

Troubleshooting

See Troubleshoot: JumpCloud Admin Accounts.