Subscribe to Support RSS FeedYou can manage JumpCloud administrator accounts from the Admin Portal.
This article covers:
Considerations:
- Administrators can’t delete their own account.
- While not required, best practice is to have a minimum of two (2) administrator accounts that have the Administrator with Billing role assigned.
Creating JumpCloud Administrators
To create administrator accounts:
- Log in to the JumpCloud Admin Portal: https://console.jumpcloud.com.
- In the top right of the Portal, click the circle with your initials to access your JumpCloud account menu.
- Select Administrators. The Settings > Administrators tab opens.
- Click ( + ). The New Administrator panel appears.
- Enter a unique email address, then select a Role for the administrator account. Learn about JumpCloud roles in Admin Portal Roles.
- (Optional) Select Enable Multi-factor Authentication for Login.
- Click create.
- The user will receive an email to the specified address with a link to create a password. Once their password is set, the administrator can log in to the Admin Portal and manage JumpCloud.
- The administrator account user will be sent an email to the address you specify during account creation. This email contains a link to set the initial password for their account. After they set their password, the new admin can log in to the Admin Portal and manage JumpCloud.
Editing Administrator Accounts
Only users with the Administrator with Billing role can modify existing admin accounts.
To modify existing admin accounts:
- Log in to the JumpCloud Admin Portal: https://console.jumpcloud.com.
- In the top right of the Portal, click the circle with your initials to access your JumpCloud Account menu.
- Select Administrators. The Settings > Administrators tab opens.
- Click details for the administrator you want to modify. The Edit Administrator panel appears.
- You can enable Multi-factor Authentication or select a new Role for the administrator account. Learn about JumpCloud roles in Admin Portal Roles.
- After you make modifications, click edit.
Deleting Administrator Accounts
- Deleting an administrator account invalidates API and connect keys associated with that account.
- Only users with the Administrator with Billing role can delete existing admin accounts.
To delete administrator accounts:
- Log in to the JumpCloud Admin Portal: https://console.jumpcloud.com.
- In the top right of the Portal, click the circle with your initials to access your JumpCloud Account menu.
- Select Administrators. The Settings > Administrators tab opens.
- Select the administrator accounts you want to delete, then click delete.
- The Delete Administrator confirmation modal appears. Click cancel to cancel the operation, or click delete to confirm and remove the selected administrator accounts.
Troubleshooting
Symptoms
When attempting to add a new Administrator in the JumpCloud Admin Portal, the action fails and results in the error “The email admin@yourdomain has already been registered.”
Cause
The email address has already been used to register a JumpCloud Administrator in an organization within JumpCloud (not necessarily the organization displaying the notification). The same email address cannot be used for more than one JumpCloud Administrator account.
Solution
Since each email address can only be registered once as Administrator across all JumpCloud organizations, the email address must be freed by removing the current Administrator with the email in use or changing their email address.
Access to the organization containing the Administrator account is required. If the password is unknown, follow the instructions in Reset Passwords.
When access to the organization has been established, there are three paths you can follow to free the email address for registration:
- Modifying an existing Administrator account’s email address
- Deleting the Administrator account
- Delete a JumpCloud organization
Modifying an existing Administrator account’s email address
You can release the email address immediately by editing the existing Administrator and changing their email address.
The new email address can be an email alias ([email protected]), and any email addresses associated with this alias (not including the alias itself) will be available for registration.
Deleting the Administrator account
Please note that an Administrator cannot remove the lone Administrator in the organization, nor can they delete the account they are logged in from.
In order to delete the current Administrator to release their email address, you will have to create a new Administrator account using another email address, grant it the Administrator with Billing role, and then delete the original Administrator account. This will free up the email address for registration immediately.
To add a new Administrator to an existing JumpCloud organization, an Administrator with the Administrator with Billing role will need to manually add the new account via the + button in the Administrator's panel.
More information about Administrator roles can be found in Admin Portal Roles.
After signing up for a new JumpCloud organization, the verification email is not received.
- This email sender is JumpCloud-Notifications <[email protected]>
- The email subject is Action Required: Confirm JumpCloud Account
| Cause | Resolution |
| Incorrect email used to sign-up | Sign-up again with the correct email |
| Email was marked as spam | Check your spam folder, or if your email is internally managed, your email administrator to verify the email wasn’t quarantined at the server. Mark the sender as ‘Not Spam’ as needed. |
| Sending or receiving mail service may be delayed | Allow several minutes for the email to arrive |
| An organization using the email address already exists | Request a password reset |
| The email address was invalid at the time of sign-up and is now valid | Invalid emails may be suppressed, submit a support request to verify the email is not on a suppression list |
In this Article
Learn More