Manage Admin Accounts

Create and manage JumpCloud admin accounts from the Admin Portal. 

Considerations:

  • Admins can’t delete their own account. Only admins with the Administrator with Billing role can delete existing admin accounts.
  • Only admins with the Administrator with Billing role can create new admin accounts.
  • While not required, we recommend having a minimum of two (2) admin accounts that have the Administrator with Billing role assigned.
  • When creating a new admin, API access will be disabled by default.
    • Only the Admin with Billing role can enable API access.

Creating JumpCloud Admins

Note:

Only admins with the Administrator with Billing role can create new admin accounts.

To create admin accounts:

  1. Log in to the JumpCloud Admin Portal.
  2. In the top right corner, click the circle with your initials to access your JumpCloud account menu.
  3. Click Administrators. This will take you to the Settings page, Administrators tab.
  4. Click ( + ) to add a new admin.
  5. Enter the admin’s First* and Last Name*. The Administrator Email Address* has to be unique.
  6. Under Permissions, select a Role* for the admin account. Learn about JumpCloud roles in Admin Portal Roles.
  7. If you want to give the admin API access, select the checkbox next to Enable API access. See JumpCloud API’s to learn more.
  8. Under Security, select Multi-factor Authentication Required to enforce MFA on the account.

Note:

Admin accounts created after October 2023 will have MFA enforced by default.

Administrators with Billing can bulk enforce MFA for all admins in the org with the Global MFA Requirement setting. See Settings in the Admin Portal.

  1. Click create
  2. The admin will be sent an email to the address you specify during account creation. This email contains a link to set the initial password for your account. After they set their password, the new admin can log in to the Admin Portal and manage JumpCloud.

Editing Admin Accounts

Note:

Only users with the Administrator with Billing role can modify existing admin accounts.

To modify existing admin accounts:

  1. Log in to the JumpCloud Admin Portal.
  2. In the top right corner, click the circle with your initials to access your JumpCloud Account menu. 
  3. Click Administrators. This will take you to the Settings page, Administrators tab.
  4. Click details for the admin you want to modify. The Edit Administrator panel appears.
  5. You can modify settings for API access, and MFA.
  6. After you make modifications, click edit

Deleting Admin Accounts

Note:
  • Deleting an admin account invalidates API and connect keys associated with that account.
  • Only admins with the Administrator with Billing role can delete existing admin accounts.

To delete admin accounts:

  1. Log in to the JumpCloud Admin Portal.
  2. In the top right corner, click the circle with your initials to access your JumpCloud Account menu. 
  3. Click Administrators. This will take you to the Settings page, Administrators tab.
  4. Select the admin accounts you want to delete, then click delete.
  5. The Delete Administrator confirmation modal appears. Click cancel to cancel the operation, or click delete to confirm and remove the selected admin accounts.

Troubleshooting

See Troubleshoot: JumpCloud Admin Accounts.

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