JumpCloud Password Manager for Admins

JumpCloud offers a full feature password manager that is integrated into the JumpCloud product and all of our single sign-on applications. Admins and users will have a seamless authentication experience without relying on a third-party solution.

After User Groups are enrolled in Password Manager, admins can manage identity, access, and devices from within the admin console.

Note:

Here is the download link for the Password Manager desktop app, if needed.

Overview Page

The Password Manager Overview page shows basic information about Pending Invites, Shared Folders, Enrolled Groups, Password Health, Devices, App Versions, and Logs.

  • Selecting the View All button in Pending Invites, Enrolled Groups, or Shared Folders will bring up a modal with details.
  • Password Health information shows the admin an overall password health score along with the number of old and reused passwords in the organization.
    • Weak passwords are determined by if the password uses common words, names, or keyboard patterns, or if it’s not long enough and doesn’t contain a mixture of character types.
    • Old passwords are anything older than 90 days.
    • Reused passwords are any that are the same or similar to other passwords for that user. 
  • Knowing Device and App versions can be an important troubleshooting tool, especially to make sure that users are on the most recent version of the Password Manager application.
  • The Logs section shows user events within Password Manager.
    • Selecting the Activity Log link will open Directory Insights, with the Service dropdown pre-filtered to Password Manager and Time Range defaulted to Last 15 days.

Users

The Password Manager Users page shows a list of enrolled users, with email, group, service status, and password health.
password manager users tab

  • Clicking on the extra options menu at the end of each User’s line gives you the option to Revoke Access or send the Invitation Email to Password Manager.
  • Clicking on the name of a user will open a details page for that user.
  • ​​​​​​​You will see details of the user along with password health information and vault information. The selections on the right help navigate to different areas of the page.
  • The Logs section shows activities for this particular user. Selecting the Activity Log link will open Directory Insights, with the Service dropdown pre-filtered to Password Manager, the User pre-selected, and Time Range defaulted to Last 15 days.

Shared Folders

Password Manager Shared Folders gives you seamless item sharing and management across your organization. The Shared Folders tab shows a list of shared folders within your enrolled user groups, along with password health. You can also access Shared Folder Settings from this tab.
Admin Portal Password Manger tabs across top includes Settings

  • The Settings tab gives you the option to set which users and groups can create shared folders. It will default to All users can create shared folders, but if you choose to Specify which users and groups can create shared folders you will have the option to search and select.
    Shared Folder Settings Specify which users or groups can create shared folders
  • Clicking on the name of the Shared Folder will open a details page for that folder.
  • You will see details of the folder along with password health information. The selections on the right help navigate to different areas of the page.
  • From the Users with Access area you can revoke access to the folder, or change access level.
    • Folder Manager – has full control over the folder and can make changes to the users and items in the folder.
    • Item Manager – has control over the items in the folder (view, add, edit, and delete).
    • Folder Member – can only use the items in the folder.
  • ​​​​​​​The Logs section shows activities for this particular folder. Selecting the Activity Log link will open Directory Insights, with the Service dropdown pre-filtered to Password Manager, the shared folder pre-selected, and Time Range defaulted to Last 15 days.

Directory Insights

Admins can use the Directory Insights tool to monitor user events within Password Manager.

  • Go to INSIGHTS > Directory, and select Password Manager in the Service dropdown menu.
  • The following events are available:
    • Enable password manager for organization
    • Disable password manager for organization
    • Enable password manager for user
    • Disable password manager for user
    • User activates password manager
    • User deactivates password manager
    • User reactivates password manager
    • Create folder
    • Delete folder
    • Add member to folder
    • Update member in folder
    • Remove member from folder
    • Add item to a shared folder
    • Update an item in a shared folder
    • Remove an item from a shared folder
    • Move an item from a shared folder to another
    • Add group to folder
    • Delete group from folder
    • Edit group role in folder
    • Autofill item
    • App updated
    • App paired
    • App unpaired
    • Delete user account
    • Automatic backup created
    • Restore from backup
    • Create manual backup
    • Export passwords
    • Change pincode
    • Change backup path

Location of Logs and Backup Files

  • Password Manager Logs
    • Mac: ~/Library/Application Support/JumpCloud Password Manager/data/daemon/log
    • Windows: %appdata%\JumpCloud Password Manager\data\daemon\log\
    • Linux: ~/.config/JumpCloud Password Manager/data/daemon/log/
  • Backup Files
    • Mac: ~/Library/Application Support/JumpCloud Password Manager/data/daemon/backup/<directory with 36-digit unique id>
    • Windows: %appdata%\JumpCloud Password Manager\data\daemon\backup\<directory with 36-digit unique id>
    • Linux: ~/.config/JumpCloud Password Manager/data/daemon/backup/<directory with 36-digit unique id>
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