JumpCloud Password Manager for Admins

JumpCloud offers a full feature password manager that is integrated into the JumpCloud product and all of our single sign-on applications. Admins and users will have a seamless authentication experience without relying on a third-party solution.

After User Groups are enrolled in Password Manager, admins can manage identity, access, and devices from within the admin console.
Learn More: Enroll Users in JumpCloud Password Manager

Overview Page

The Password Manager Overview page shows basic information about Pending Invites, Shared Folders, Enrolled Groups, Password Health, Devices, App Versions, and Logs.

  • Selecting the View All button in Pending Invites, Enrolled Groups, or Shared Folders will bring up a modal with details.
  • Password Health information shows the admin an overall password health score along with the number of old and reused passwords in the organization.
    • Weak passwords are determined by if the password uses common words, names, or keyboard patterns, or if it’s not long enough and doesn’t contain a mixture of character types.
    • Old passwords are anything older than 90 days.
    • Reused passwords are any that are the same or similar to other passwords for that user. 
  • Knowing Device and App versions can be an important troubleshooting tool, especially to make sure that users are on the most recent version of the Password Manager application.
  • The Logs section shows user events within Password Manager.
    • Selecting the Activity Log link will open Directory Insights, with the Service dropdown pre-filtered to Password Manager and Time Range defaulted to Last 15 days.

Users

The Password Manager Users page shows a list of enrolled users, with email, group, service status, and password health.

  • Clicking on the extra options menu at the end of each User’s line gives you the option to Revoke Access or send the Invitation Email to Password Manager.
  • Clicking on the name of a user will open a details page for that user.
  • ​​​​​​​You will see details of the user along with password health information and vault information. The selections on the right help navigate to different areas of the page.
  • The Logs section shows activities for this particular user. Selecting the Activity Log link will open Directory Insights, with the Service dropdown pre-filtered to Password Manager, the User pre-selected, and Time Range defaulted to Last 15 days.

Shared Folders

The Password Manager Shared Folders shows a list of shared folders within your enrolled user groups, along with password health.

  • Clicking on the name of the Shared Folder will open a details page for that folder.
  • You will see details of the folder along with password health information. The selections on the right help navigate to different areas of the page.
  • From the Users with Access area you can revoke access to the folder, or change access level.
    • Folder Manager – has full control over the folder and can make changes to the users and items in the folder.
    • Item Manager – has control over the items in the folder (view, add, edit, and delete).
    • Folder Member – can only use the items in the folder.
  • ​​​​​​​The Logs section shows activities for this particular folder. Selecting the Activity Log link will open Directory Insights, with the Service dropdown pre-filtered to Password Manager, the shared folder pre-selected, and Time Range defaulted to Last 15 days.

Directory Insights

Admins can use the Directory Insights tool to monitor user events within Password Manager.

  • Go to INSIGHTS > Directory, and select Password Manager in the Service dropdown menu.
  • The following events are available:
    • Enable password manager for organization
    • Disable password manager for organization
    • Enable password manager for user
    • Disable password manager for user
    • User activates password manager
    • User deactivates password manager
    • User reactivates password manager
    • Create folder
    • Delete folder
    • Add member to folder
    • Update member in folder
    • Remove member from folder
    • Add item to a shared folder
    • Update an item in a shared folder
    • Remove an item from a shared folder
    • Move an item from a shared folder to another
    • Add group to folder
    • Delete group from folder
    • Edit group role in folder
    • Reveal item
    • Copy item
    • Autofill item
    • App updated
    • App paired
    • App unpaired
    • Delete user account
    • Automatic backup created
    • Restore from backup
    • Create manual backup
    • Export passwords
    • Change pincode
    • Change backup path

Location of Logs and Backup Files

  • Password Manager Logs
    • Mac: ~/Library/Application Support/JumpCloud Password Manager/data/daemon/log
    • Windows: %appdata%\JumpCloud Password Manager\data\daemon\log\
    • Linux: ~/.config/JumpCloud Password Manager/data/daemon/log/
  • Backup Files
    • Mac: ~/Library/Application Support/JumpCloud Password Manager/data/daemon/backups/<directory with 36-digit unique id>
    • Windows: %appdata%\JumpCloud Password Manager\data\daemon\backups\<directory with 36-digit unique id>
    • Linux: ~/.config/JumpCloud Password Manager/data/daemon/backups/<directory with 36-digit unique id>

Still Have Questions?

If you cannot find an answer to your question in our FAQ, you can always contact us.

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