As a pioneering digital bank in the APAC region, this leading financial institution was built with a bold vision: “to serve consumers and businesses in APAC with a new generation of banking.”
Its “born on cloud” strategy was the key to scaling with agility and security. Yet, as the bank’s ambition grew beyond its primary country of operation, it hit a critical roadblock—a digital wall that threatened to stifle its growth.
The Challenge: Scaling created Digital Borders
Expansion into new markets was central to the bank’s mission, but it created an unforeseen operational crisis. The very security model that protected each national entity also prevented them from working together effectively.
Siloed Teams
Engineers in the new market could not access systems in the primary country of operation as separate JumpCloud instances couldn’t talk to each other.
Blocked Collaboration
Development teams were isolated,
unable to share
resources or codebases
efficiently.
“The vision of a regional framework became difficult to achieve.”
The Solution: Engineering a Cross-Border Connection
Facing its scaling crisis, the bank turned to JumpCloud, its foundational Identity Provider (IDP) with whom it shared a deep rooted relationship. The decision was based on JumpCloud’s unique ability to unify identity and device management, providing a single pane of glass for security—a critical need for a cloud-native financial institution.
Recognizing the urgency, JumpCloud’s engineering and product teams worked hand-in-hand with the bank to co-develop a pioneering solution.
The result was the rapid delivery of a new ID Federation feature, designed to shatter the digital walls between the bank’s national entities.
The Results: Unified Collaboration & Accelerated Growth
The impact of the new Federation feature was “immediate and transformative”.
“For the first time, a user authenticated by one JumpCloud instance could be granted secure, audited access to applications managed by another.”
Regional teamwork was unlocked, shared development pipelines could flow freely, and the vision of a truly collaborative, multi-national digital bank became a reality.
A Foundation of Trust
This landmark achievement was built on a foundation of proven success. The bank already relied on JumpCloud to fortify its endpoints against stringent industry benchmarks and had solved the complex challenge of granting temporary, time-bound admin rights to its engineers via a custom API and a messaging platform integration.
“We have fantastic support from JumpCloud…it’s not just the support team, we have access to their engineering and product leadership.”
— The Bank’s Head of Enterprise Technology
Today, the bank views JumpCloud as a “trusted partner for device and ID management” for the long haul, continuing to innovate together on new initiatives. Their journey proves that for a digital-native bank aiming to redefine an industry, the right technology partner doesn’t just provide solutions—they build the future with you.