5C Network, a leader in India’s health-tech sector, provides a platform for optimized medical reporting and delivers life-saving results through advanced technology. However, as the company scaled rapidly, its manual IT processes couldn’t keep up, creating security risks and a significant administrative burden.
Under the leadership of Director, Syed Sabbir Ahmed, and Head of IT Security, Nisha Chandra, the team sought to build a secure IT foundation from the ground up. By strategically implementing the JumpCloud open directory platform alongside their existing Google Workspace environment—with support from Shivaami—5C Network transformed its infrastructure.
Here are some key impacts at a glance:
Reclaimed 2500+ Hours of IT Time Annually
400% Growth in User Base
The Challenge: The Strain of Scaling a Manual IT Environment
When 5C Network started out, IT was simple: Google Workspace for email, a small team, and no real security stack. But growth brought new complexity. While Google Workspace continued to provide a strong collaborative foundation, the lack of a centralized directory to manage users, devices, and access across different systems created significant challenges.
User lifecycle sprawl: Every time a radiologist, analyst, or support staff joined or left, IT had to manually create or remove accounts in multiple places—often duplicating work in Google Workspace. Errors meant delayed access or security risks.
Patching overload: Updating hundreds of devices consumed thousands of IT hours annually, pulling focus from innovation.
Audit pressure: With ISO, HIPAA, and India’s DPDP Act in scope, 5C needed reliable evidence of secure access and device compliance.
The Solution: A Unified Platform for a Google-Powered Team
After evaluating Intune, Okta, and other alternatives, 5C Network chose JumpCloud for its clean UI, deep Google Workspace integration, and policy-driven automation—guided by Shivaami, who supported a flexible, scalable rollout.
Google Workspace + JumpCloud: User changes in JumpCloud now auto-sync to Gmail and other Google services—eliminating duplicate data entry and reducing errors.
Automated Patch Management: JumpCloud enforces OS updates across every device with simple policies, replacing thousands of hours of manual work.
Centralized Access & Audit Readiness: What began as SSO for Gmail expanded to 30+ apps, including self designed applications, with centralized logs simplifying ISO, HIPAA, and DPDP compliance.
Shivaami Partnership: As 5C’s trusted partner, Shivaami ensured a smooth adoption journey—providing flexible billing, responsive guidance, and ongoing collaboration between JumpCloud and 5C.
The Results: Scaling Faster, Smarter, and More Securely
With JumpCloud and Google Workspace working better together, 5C Network reshaped its IT foundation for sustainable growth.
≥60% Reduction in Patching Hours:
Manual OS updates dropped to about 60%, saving 2,500+ hours of IT effort.
Zero Double-Entry in Google Workspace:
“Do it in JumpCloud, it syncs to Gmail” became the team’s mantra to a faster and error proof user management.
4× User Growth Without Friction:
From 75 to 300+ users, IT scaled seamlessly—without adding headcount.
Audit-Ready Security:
JumpCloud’s logs and reports provided instant proof for ISO, HIPAA, and DPDP compliance.
JumpCloud provided the secure, scalable foundation we needed to support our hyper-growth. By unifying our device management and integrating it seamlessly with Google Workspace, we reclaimed thousands of hours in manual IT work. It has become a critical pillar of our security and compliance strategy.
—Nisha Chandra, Head of IT Security
A Partnership for the Future
As 5C Network looks ahead, the company plans to expand its use of JumpCloud, particularly in SaaS and asset management. With Shivaami’s continued partnership and JumpCloud’s ongoing innovation, the IT team is confident they have the visibility and control needed to scale securely, stay audit-ready, and focus on innovation instead of administration.