JumpCloud Preparedness in Response to COVID-19

How JumpCloud is Supporting Secure Remote Work in the Midst of a Pandemic

LOUISVILLE, Colo. – Mar. 18, 2020 – JumpCloud® today announced the measures the company is taking to support its employees and customers during COVID-19 or the coronavirus pandemic. JumpCloud’s top priority is ensuring the health and safety of its employees and their families while simultaneously assuring the availability and security of the services it provides. Regardless of the length of this unprecedented event, JumpCloud is prepared to support its employees and customers. This page details JumpCloud’s operating status, actions taken, and overall strategy as it relates to business continuity during this trying time.

“As global citizens, we have a duty to help with the virus’s containment,” said Rajat Bhargava, co-founder and CEO of JumpCloud. “I’m incredibly proud of the Colorado tech community for leading the nation in taking charge to prevent the spread of this virus. JumpCloud has initiated a mandatory work from home policy to ensure no concentration of employees in any given area. We are educating our employees about the virus by closely following the WHO and CDC guidelines in addition to our various state and local governmental educational programs. We’re taking additional concrete steps to prevent any spread by banning any business travel for an indefinite period of time. Our obligation is to protect the health and well-being of our team, and ensure we’re preventing the spread of COVID-19.”

The COVID-19 pandemic is creating a large impact on organizations worldwide. That impact comes in many forms: new ways and places to work, how IT supports a remote organization to be productive and secure, and how employees still connect to build a strong, positive organizational culture. JumpCloud as a company and a platform was built for this type of situation. Its cloud directory aims to enable work securely from anywhere, anytime.

“JumpCloud is one hundred percent operational,” said Jim Burglin, senior director of customer success at JumpCloud. “You may continue to engage with JumpCloud sales and support in the same capacities you always do with the same service level commitments including email, chat, phone, social media, and our website. Our business operations team has developed contingency plans in the event that some of our operations or support personnel are unable to work. JumpCloud has multiple teams in multiple geographic locations to support our customers. Our infrastructure and ops teams have built-in redundancies and personnel that are available on-call 24x7x365.”

For organizations transitioning to remote work, a cloud directory aims to enable work securely from anywhere, anytime. JumpCloud is dedicated to helping in any way it can. The company is deeply focused on providing continuity to its customers as well as anticipating their new needs during this unprecedented event. IT admins can get started and leverage cloud directory services in support of their remote workforce.

“As a Coloradoan, it is wonderful to see JumpCloud taking a leadership role in helping the community address this COVID-19 emergency,” said Mitchell Ashley, managing analyst and CEO of Accelerated Strategies Group. “From taking definitive steps as a business to help stop the spread of this virus, and to supporting the IT community with their tool for enabling remote work, I applaud JumpCloud for their decisive action.”

About JumpCloud
JumpCloud’s mission is to Make Work Happen®, by providing people secure access to the resources they need to do their jobs. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply Zero Trust principles. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, and Foursquare. JumpCloud® is backed by BlackRock, General Atlantic, OpenView, H.I.G. Capital, OurCrowd, and Foundry Group. Get started with JumpCloud’s cloud-based directory service at jumpcloud.com.

Media Contact:
Josie Judy
(720) 307-5707
[email protected]

About JumpCloud

The JumpCloud Directory Platform provides secure, frictionless user access from any device to any resource, regardless of location. Get started, or contact us at 855.212.3122.

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