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COVID-19 Business Continuity & Preparedness

This page details JumpCloud’s operating status, actions taken, and overall strategy as it relates to business continuity during this trying time. We want to assure you that our platform and our team are available to help your organization adapt to changing IT needs and work environments. Our top priorities are to ensure the health and safety of our employees and their families while simultaneously assuring the availability and security of the services we provide.

Operating Status & Support Availability 

JumpCloud’s business operations and platform services are not affected by COVID-19. You can continue to engage with JumpCloud sales and support in the same capacities you always do, with the same service level commitments, including email, chat, phone, social media, and our website.

Contingency Plans

JumpCloud services are available in the cloud in a distributed and multi-tenant fashion. We have the ability to provide service and support for our product without the need for employees to be in a single location or office. Our infrastructure and ops teams have built-in redundancies and personnel that are available on-call 24x7x365.

Proactive Actions 

As global citizens, we have a duty to help with the virus containment effort. Here are the steps we’re taking toward that end:  

  1. JumpCloud has initiated a mandatory work from home policy to ensure no concentration of employees in any given area. This policy includes all of our global locations. We’ve instructed all of our employees to work from their homes, communicate securely, and do what’s necessary to facilitate business continuity for our customers and partners. This precautionary step will not impact our customers and partners in any way, and it reduces the possibility of spreading the virus through the workplace.
  2. As a SaaS business and platform, JumpCloud already had business continuity plans prepared. Our plans were quickly executed, with no negative effect on our levels of support to you. 
  3. We’re educating ourselves and our employees about the virus by closely following the WHO and CDC guidelines in addition to our various state and local government educational programs.
  4. We’ve banned business travel for an indefinite period of time.

We realize we can’t control much of what is going on around us, but, as a company, we’re dedicated to helping in any way we can. We’re deeply focused on providing continuity to our customers as well as anticipating their new needs during this unprecedented event. If there is anything we can do to help make your life easier, better, and less stressful, please don’t hesitate to reach out. 

Supporting Remote Organizations

Undoubtedly, the COVID-19 pandemic is creating a large impact on organizations worldwide. That impact comes in many forms: new ways and places to work, how IT supports a remote organization to be productive and secure, and how employees still connect to build a strong, positive organizational culture. 

JumpCloud as a company and a platform was built for this type of situation. Our cloud directory aims to enable work securely from anywhere, anytime. If your organization is struggling with going remote, JumpCloud’s platform can help. We’ve helped thousands of organizations shift to remote work quickly.

If you’re looking for a way to enable secure remote access to company IT resources over your employees’ home internet connections, get started with JumpCloud.

Please contact us if we can help support your organization. We’re happy to help.