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Productivity issues due to system downtime are a major concern for IT organizations and managed service providers (MSPs). System outages cause excessive IT burnout, put operational efficiency at stake, and can cost an organization dearly. According to the Acronis Cyber Protection Week Global report, 76% of companies were affected by system downtime in 2022. Forbes recent research claims that the average cost of downtime for large businesses is estimated to be around $9000 per minute. Per minute!
Those costs – both financial and reputational – add up quickly without any systems in place to alert and report on downtime.
This lack of real-time device monitoring is why IT teams may fail to notice crucial deviations in device metrics. These deviations snowball into more significant issues that can cause system downtime. Along with that, not having continuous visibility over a device’s state can lead to unintended security errors inviting unwanted IT security risks to the organization.
While the pivotal need to continuously monitor the devices is very clear, it is still a herculean task without the right tool in place.
Introducing JumpCloud Device Monitoring & Alerting
Last year, JumpCloud introduced Remote Access with remote assist and background tools capabilities to help IT admins and MSPs quickly troubleshoot system errors to prevent IT downtime.
The next major step in supporting IT’s goals to always be in-the-know regarding the health and safety of their fleet of devices comes with the release of JumpCloud’s Device Monitoring & Alerting. This release allows IT to continuously monitor their entire device fleet to improve operational efficiency and combat security risks.
With real-time monitoring and continuous visibility over the devices, IT admins and MSPs can quickly spot and resolve issues before they impact operations, reducing downtime and improving overall system health. IT teams can also ensure devices adhere to security policies and compliance requirements with continuous monitoring.
Key Benefits for IT admins
- Improved Device Performance: With real time monitoring any deviation in crucial device settings can be instantly spotted and optimized for effective functionality.
- Minimized System Downtime and Increased Productivity: When admins can detect device health issues on the connected devices early, they can ask the users to take steps to prevent the devices from breaking down, significantly reducing system downtime and improving employee productivity. This also minimizes the number of help desk tickets raised by employees.
- Reduction of Security Risks: Security errors are instantly observed and rectified before they cause a major outbreak. Overall security posture is improved with reduced risk of data breaches.
Key Benefits for MSPs
- Easy Management of Remote Devices – Monitor devices spread across different locations and spot the deviations before they rise into critical productivity or security issues.
- Increased Margins – Device monitoring and alerting is baked into the existing license structure for the JumpCloud Directory Platform.
- Reduced Operating Costs – Provide an easy and cost-effective way to monitor multi-OS devices remotely.
- Minimize Security Risks – Reduce operational complexities that can lead to security misconfigurations.
Key Features of Device Monitoring and Alerting
Fleet Wide Monitoring: Detect storage issues, system availability errors and potential security risks ahead of time with built-in alerts to monitor disk usage, system offline and uptime status, user permission elevation update and essential metrics.
Software Monitoring: Maintain software compliance and identify unauthorized and unwanted applications installed on the end users devices.
Agent Activity Monitoring: Ensure proper system configurations and verify successful management actions by monitoring the results of Jumpcloud policy application, command execution, and software installations.
Configurable Alert Rules: Leverage customizable alert rules that can be configured according to organization specific needs and requirements. Define alert rules with custom priorities and thresholds to monitor device metrics.
Custom Script Based Monitoring: Customize your scripts to monitor and assess device characteristics to generate alerts.
Centralized View to Manage Alerts: Gain centralized visibility of alerts in your JumpCloud admin console. View comprehensive details of the alert and resolve errors instantly.
Alert Prioritization: View alerts based on admin defined priority levels. Act on the most critical issues first and minimize alert fatigue.
Auto Resolution of Alerts: Automatically close alerts when triggering conditions are no longer met and minimize manual effort.
Try JumpCloud Device Monitoring and Alerting Today
Device Monitoring and Alerting is available as a part of JumpCloud Platform, Platform Prime, and Device Management packages at no additional cost.
If you are not a current JumpCloud customer or MSP partner, you can sign up for a free trial today to experience the benefits of JumpCloud’s Device Monitoring and Alerting for your organization.
