Cloud Device Management for MSPs

Written by Zach DeMeyer on December 6, 2018

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A core part of what managed service providers (MSPs) do is manage devices. After all, it’s one of the more tedious and time-consuming tasks for organizations with perhaps the highest impact. A compromised endpoint can lead to a lot of bad outcomes. The challenge for MSPs is that, without the right solutions, it can be a completely manual process. The good news is that there is cloud device management for MSPs that makes the task considerably easier.

What is Device Management?

Before diving into the IT management tools that can help MSPs with device management, we should spend a moment discussing what device management actually means and how it has been approached historically. Device, system, or endpoint management can mean a lot of different things. Originally, it was merely considered as antivirus and anti-malware solutions. As time went on, IT admins wanted to manage more aspects of a device, so it then meant configuration management and security settings. Now, device management is even broader than just those factors, and can include user management.

Of course, with all of these different descriptions and meanings, there isn’t just one solution to handle the management of devices. Traditionally, because IT infrastructure was virtually all Windows® based, IT admins simply used Microsoft® solutions for managing devices, such as Active Directory® (AD or MAD) and SCCM (formerly known as SMS). MAD worked well due to the on-prem and Windows-only nature of most IT networks.

Device Management in the Cloud Era

identity and access management Directory-as-a-Service

As the device landscape started to shift and change to include Mac® and Linux® machines, smartphones, and tablets, the task of device management got a lot harder. Couple that with users being more mobile and accessing the Internet from a variety of locations, as well as the rise of phishing and malware, and device management became even more vital. All the while, however, the tools used to manage systems and devices were restrained by their on-prem nature. MSPs needed a new cure to the device management problems that ailed them.

While not a panacea to all endpoint management problems, a new generation of cloud device management for MSPs has emerged to help put a dent in the problem. This cloud directory is focused on managing user access to Windows, Mac, and Linux systems, and also the systems themselves. Think of the system management side as GPO-like functions across all three major platforms. With policies such as screen saver lock, managing full disk encryption, disabling USB and guest accounts, and more, MSPs have deeper control over their clients’ endpoints. And, with the solution delivered from the cloud with one single pane of glass across an entire MSPs client base, MSPs have a cloud device management tool that can really give them a leg up.

Cloud Device Management for MSPs from JumpCloud®

JumpCloud console system management

This cloud device management solution is called JumpCloud® Directory-as-a-Service®. Designed to reimagine and replace AD in the modern era, Directory-as-a-Service provides platform-agnostic endpoint/device management. Using RADIUS, LDAP, and SAML, JumpCloud also offers an endpoint-centric True Single Sign-On™ experience for networks, apps, file servers, and more, regardless of provider or location.

Specifically for MSPs, Directory-as-a-Service features a Multi-Tenant Portal that simplifies managing users and systems for various client organizations, condensing the process into one pane of glass. Want to see a use case further detailing cloud device management for MSPs? Check out the Priority One case study, and then consider applying to be the Partner Program.

About JumpCloud’s Partner Program

JumpCloud partners program for MSPs

JumpCloud’s Partner Program empowers MSPs with central identity management from the cloud. Fine-tuned for MSPs with cloud security offerings and/or clients moving to the cloud, Directory-as-a-Service can be easily bundled at the center of any product stack to make customers more secure, efficient, and scalable. Make Work Happen™ for your clients while improving the bottom line for your business.

Zach DeMeyer

Zach is a Product Marketing Specialist at JumpCloud with a degree in Mechanical Engineering from the Colorado School of Mines. He loves being on the cutting edge of new technology, and when he's not working, he enjoys all things outdoors, music, and soccer.

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