Key Impacts
100%
security compliance.
75%
faster onboarding.
72%
reduction in manual IT effort.
90%
decrease in password reset time.
Forth is a trusted leader in the debt relief industry, serving as the technology backbone of the industry for over 15 years. By providing essential CRM and payment processing infrastructure, the company has facilitated the settlement of over $12 billion in debt, directly supporting its mission to pave the way for financial wellness. To ensure this mission is backed by world-class security, Forth’s IT team sought to move beyond a disjointed array of legacy tools. They found a strategic partner in JumpCloud, transforming their infrastructure into a unified, secure, and highly efficient ecosystem.
The Challenge: Managing a Disparate Pool of Tools
Before implementing JumpCloud, Forth’s IT team managed a complex environment of 220 users and over 150 devices using a disjointed pool of non-integrated tools. This lack of central visibility restricted the team to addressing only 20% to 30% of the business’s security requirements.
Operating in a hybrid world, the team faced the frustration of joining Macs to an on-premises Active Directory just to apply baseline security policies. Security became a manual, fragmented effort that forced engineers to stitch together spreadsheets from multiple sources to identify risks. While Duo was in place for MFA, it functioned on its own “island,” supporting only a fraction of Forth’s SSO needs and requiring an on-premises footprint that limited the IT team’s agility.
The Turning Point: A Unified Vision for a Hybrid Fleet
To resolve these bottlenecks, the Forth IT team envisioned a modern environment that treated both Macs and Windows machines as “first-class citizens” under a single pane of glass. During the evaluation process, JumpCloud emerged as the ideal enabler. It not only met their core requirements but also addressed their “roadmap wishlist” by providing integrated asset management, SaaS discovery, and password management.
Subsequently, the migration from Duo proved remarkably seamless. First, the team populated the JumpCloud portal with SSO applications behind the scenes; then, they transitioned all users to the new console in a single day.
Using JumpCloud feels like living in the future. Finally, a platform that can service endpoints OS-agnostically, regardless of the user’s location… it’s just liberating.
-Brian Mansberger, IT Manager, Forth
The Transformation: A Secure, Compliant, and Efficient Ecosystem
By centralizing identity and device management, Forth replaced manual chaos with a sophisticated, automated workflow.
Achieving Total Security Compliance:
The most immediate impact was a radical shift in Forth’s security posture. Historically, the company rarely exceeded 70% compliance and routinely struggled with 100 to 150 open vulnerabilities at any given time. By leveraging JumpCloud’s policy engine, the IT team achieved 100% fleet compliance. Remarkably, there are weeks when they reach a milestone of zero open vulnerabilities.
Streamlining the Employee Experience:
The shift to a unified SSO portal fundamentally improved daily life for Forth employees. For instance, the IT team cut onboarding time to just 30 minutes—a 75% improvement—and slashed routine password resets from 20 minutes to just two. Moreover, JumpCloud’s platform simplicity naturally reduced Shadow IT, because users can now proactively request to integrate new sites directly into the secure JumpCloud portal.
Operational Excellence and Modernized Infrastructure:
By eliminating single-trick point solutions, Forth has reclaimed 72% of the time previously spent on manual IT tasks. Today, the team leverages automated OS update rings to manage patches effortlessly across the entire fleet. Furthermore, Forth modernized its infrastructure by deploying JumpCloud’s cloud-based RADIUS, which provides secure office access without relying on legacy on-premises servers.
Future Outlook
Looking ahead, Forth continues to innovate. The team plans to dive deeper into JumpCloud’s Password Manager (Vault) and leverage SaaS insights to drive even greater operational efficiency. As Forth scales, JumpCloud serves as the strategic foundation, ensuring the company’s infrastructure remains as stable and secure as the financial progress they provide to their clients.
With JumpCloud, we are feeling the positive effects of having confidence that what we want protected is indeed protected, regardless of platform or where the user is in the world.
-Michael Duckett, Chief Security and Compliance Officer, Forth