Integrate with Workivawdesk

Automatically provision, update and deprovision users and groups in Workivawdesk from JumpCloud using the Identity Management (SCIM) integration. Leverage this integration to centralize user lifecycle, user identity, and group management in JumpCloud for Workivawdesk. Save time and avoid mistakes, as well as potential security risks, related to manually creating users.

Read this article to learn how to setup the Workivawdesk integration.


  • A JumpCloud administrator account.
  • A Workivawdesk user account with Org Security Admin priviledge.

Important Considerations

  • Workivawdesk SCIM API is based on version 2.0 of the SCIM standard.
  • SSO is recommended but not required for SCIM. See SSO using Pre-built Application Connectors to set up SSO.
  • If you need to update your token, you must deactivate the IdM integration, update the token, and then reactivate the IdM integration.
  • Workivawdesk recommends creating a dedicated user with the Org Security Admin and Org Workspace Admin roles for SCIM purposes.
  • Workivawdesk only supports and helps troubleshoot configurations for commercially or freely-available SCIM clients.
  • When using SCIM groups to add a user to a workspace role or workspace group, the user being added must already be a member in the workspace.
  • If they are not already a member in the workspace, our system will hold for up to 30 seconds before failing while we wait for your identity provider to request the user be added to the workspace. If they are added before time runs out, this action will be resumed and completed successfully.
  • When performing bulk assignments of users (20+) into workspace roles or workspace groups, best practice is to ensure that the users are first given a workspace membership, and then assigned with workspace roles or workspace groups in subsequent calls from your identity provider. This order of operations ensures that users have been properly added to a workspace before additional changes, such as workspace role additions, are attempted.
  • The following provisioning features are supported:
    • Create user.
    • Update user.
    • Deactivate user.
    • Group Push.
  • Groups are supported
  • You can assign organization roles, workspace memberships, workspace roles, and workspace groups through SCIM groups. To use SCIM groups for managing membership and roles, your identity provider must push/pull SCIM groups by their display names.

Workivawdesk Entitlements

Entitlement Display Name Format
Organization Role role:
Workspace Member workspace::
Workspace Role workspace::role:
Workspace Group workspace::group:

Attribute Considerations

  • A default set of attributes are managed for users. See the Attribute Mappings section for more details.

Group Management Important Considerations

Enabling Group Management

You must select the Enable management of User Groups and Group Membership in this application option to manage groups and group membership in the application from JumpCloud.

Group Provisioning and Syncing 

  • Empty groups are not created.
  • JumpCloud takes over management of existing groups in the application when the user group name in JumpCloud matches the name of the group in the application.
  • All user groups associated with the application in JumpCloud are synced. Syncing occurs whenever there is a membership or group change event.
  • Group renaming is supported.
  • If a user group is disassociated from the application in JumpCloud, syncing immediately stops and the group is left as-is in the application. All members of that user group are deactivated in the application unless they are associated with another active application group that is managed from JumpCloud.

Group Deletion

  • Managed groups deleted in JumpCloud are deleted in the application.
  • All members of the deleted group are deactivated in the application, unless they are associated with another active application group that is managed from JumpCloud.

Disabling Group Management

  • You can disable group and group membership management by unchecking the Enable management of User Groups and Group Membership in this application option.
  • The managed groups and group membership are left as-is in the application.
  • JumpCloud stops sending group membership information for the user, but the user’s identity will continue to be managed from JumpCloud.

Configuring the Identity Management Integration

To configure Workivawdesk

  1. In Organization Admin, click Security and select Identity Provisioning.
  2. Click Add Provisioner and fill out the following fields:
    1. Full Name
    2. Credential Type
    3. Username
    4. Description (optional)
    5. Administrator Contact
  3. Click Create Provisioning to finish.
  4. Under Identity Provisioner, copy the CREDENTIAL value for the next section.

To configure JumpCloud

  1. Create a new application or select it from the Configured Applications list.
  2. Select the Identity Management tab.
  3. Select the Enable management of User Groups and Group Membership in this application checkbox if you want to provision, manage, and sync groups in Workivawdesk from JumpCloud.
  4. Click Configure.
  5. In the Token Key fieldpaste the CREDENTIAL you generated when configuring Workivawdesk.
  6. Click Activate
  7. You will receive a confirmation that the Identity Management integration has been successfully verified.
  8. Click save.
  9. You can now connect user groups to the application in JumpCloud to provision the members of that group in Workivawdesk. Learn how to Authorize Users to an Application.

Attribute Mappings

The following table lists attributes that JumpCloud sends to the application. See Attribute Considerations for more information regarding attribute mapping considerations. 

Learn about JumpCloud Properties and how they work with system users in our API

Workivawdesk User Attributes

JumpCloud Property JumpCloud UI Field Name SCIM v2 Mapping Workivawdesk Value
username Username userName Email address
email Company Email emails:value email
firstname First Name name.givenName firstName
lastname Last Name name.familyName lastName

Group Attributes

JumpCloud Property JumpCloud UI Field Name SCIM v2 Mapping Application Value
name Name displayName Organization

Importing Users

This functionality is helpful if users have already been created in the application but have not been created in JumpCloud.

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Search for the application and click to open its configuration panel. 
  4. Select the Identity Management tab.
  5. Click manual import.
  6. Select the users you want to create in JumpCloud from the application from the list of users that appear. Users in the list have two import statuses:
  • New – The user has not been imported.
  • Imported – user has been imported and has an account in JumpCloud.

Tip: Try using the New Users-only filter when selecting users to import. This will move all of your new users to the top of the list, making them easier to identify and select.

  1. Click import.
  • If you are importing less than 100 users, your import results will display in real time and you can continue onboarding your users. 
  • If you have more than 100 users being imported, JumpCloud will send you an email when your import is complete.
  1. You can now connect and grant users access to all their JumpCloud resources. Learn more in the Authorize Users to an Application and Connecting Users to Resources articles.

Warning: Imported users must be members of a user group bound to an application for JumpCloud to manage their identity in, and access to, the application.

Removing the IdM Integration

To deactivate the IdM Integration

  1. Log in to the JumpCloud Admin Portal.
  3. Search for the application that you’d like to deactivate and click to open its details panel. 
  4. Under the company name and logo on the left hand panel, click the Deactivate IdM connection link.
  5. Click confirm
  6. If successful, you will receive a confirmation message.
  7. You can now delete the application.

To delete the application

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Search for the application that you’d like to delete and click to open its details panel.
  4. Check the box for the application.
  5. Click Delete.
  6. Enter the number of the applications you are deleting
  7. Click Delete Application.
  8. If successful, you will see an application deletion confirmation notification.

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