Providing a baseline for notifications for your end users is an important part of being an IT Admin. Users should see alerts from the JumpCloud menu bar application on a managed MacOS device. If an application is installed by the Admin, users might miss the setup for these notifications.
Fortunately, if you use MDM, you can set the default configuration for these notifications using your non-JumpCloud MDM provider. You should allow notifications for the com.jumpcloud.jcagent-tray bundle ID, set the notification type to Alerts, and show the notifications on the lock screen and in the Notification Center.
To enable notifications for JumpCloud with a configuration profile:
- Determine if your MDM provider supports uploading a custom profile. For example:
Jamf Pro does not currently support uploading a signed or unsigned configuration profile that specifies a Notifications payload. Instead, you’ll need to craft the JumpCloud Notifications payload yourself in the Jamf Pro application. For instructions, see Add a Notifications Profile for JumpCloud in Jamf Pro.
- Download the JumpCloud custom profile file, JumpCloud Notifications.mobileconfig, that is attached to this article.
- Right click the JumpCloud Notifications.mobileconfig file and click Open.
- You may have to navigate to Privacy & Security > Profiles to review the profile.
- At Are you sure you want to install this device profile, click Install….
These settings are the equivalent of the settings in System Settings > Notifications > Jumpcloud: