Background
Refyne, Asia’s largest and the world’s second-largest Earned Wage Access provider began with a simple belief: financial wellness should be within everyone’s reach. In just four years, that belief grew into one of the region’s most remarkable fintech success stories. Backed by $108 million in funding and a 150-member team across Bengaluru, Mumbai, and Delhi, Refyne now partners with over 500 organisations, including leading global enterprises and government bodies.
But as the company scaled, its own foundation began to show the strain. Systems grew fragmented. Processes disconnected. The reliability that defined Refyne’s reputation was under pressure. So, the company did what few fast-growing startups dare to do and paused to rebuild from within. This crucial transformation at Refyne was powered by JumpCloud.
Here are some key impacts at a glance:
90% faster onboarding and off-boarding
80% reduction in IT resolution time with unified visibility.
Three major compliance certifications (ISO 27001, ISO 27701, SOC 2) achieved ahead of schedule.
80% leaner operations, with automated policy enforcement.
The Challenge: Scaling Without Cracks
As Refyne scaled rapidly, its IT landscape became increasingly complex. What once worked for a lean startup was now being stretched by the demands of hundreds of enterprise clients, thousands of users, and growing compliance expectations.
- Identity and access management were split between Google Workspace and manual steps, practical in the early days, but time-consuming at scale.
- Onboarding and off-boarding required multiple touch-points.
- Access reviews and audits demanded more visibility than the existing tools could easily provide.
For a regulated fintech operating under RBI and NPCI frameworks, the need for a more unified, transparent, and auditable system became clear. Refyne wasn’t facing a breakdown, it was reaching a turning point. The company had evolved, and its IT backbone needed to evolve too.
The Solution: Building a Stronger Core with JumpCloud
When Vineet Mishra stepped in as Head of Information Security, Privacy, and IT, he saw the opportunity not just to fix processes but to future-proof Refyne’s entire IT foundation. Having worked with JumpCloud before, Vineet knew the platform could deliver what Refyne needed: structure, visibility, and security all in one place. With Shivaami as the implementation partner, JumpCloud provided Refyne with:
- Centralized Identity & Access Management for seamless onboarding and offboarding across all systems.
- Cross-Platform Device Management for full visibility across Mac, Windows, and Linux endpoints.
- Single Sign On (SSO) to enable one secure identity to access any resources.
- Conditional Access for automated policy driven access control
- Audit-Ready Compliance Framework to enable transparency for auditors and regulators alike.
The Outcome: Zero IT Friction
Refyne began to rebuilt its IT operations layer by layer. What started as an operational upgrade soon became something deeper, a renewal of trust between Refyne’s people, its systems, and its mission.
Identity became the cornerstone:
JumpCloud became the single source of truth for every employee, partner, and contractor. New hires gained instant access to approved apps; offboarding became rule-based and auditable.
Automation followed:
Every user lifecycle event onboarding, role change, exit was triggered by defined policies, not manual steps. Device management gave the IT team real-time visibility into every system. Password standards, MFA, and compliance checks became uniform across all devices.
And with Zero Trust access:
Security became second nature. Only verified, company-managed devices could reach sensitive data. Every action was logged, every access justified.
We weren’t just deploying software. We were redesigning how trust operates inside the company…who gets access to what, when, and how.
-Vineet Mishra, Head of Information Security, Privacy, & IT, Refyne
For Refyne, JumpCloud wasn’t just about tightening controls.
“Security isn’t just about protection anymore,” says Vineet. “It’s about empowerment. When systems work seamlessly, people can focus on what really matters which is serving our customers better.”
Today, as Refyne prepares for its next chapter, its secure, scalable, and resilient IT backbone stands as one of its biggest strategic assets. In fintech, trust isn’t just earned, it’s engineered. And Refyne has built it, line by line, from the inside out.
For any startup with ambitions to become a big business, tools like JumpCloud are essential. It helped us scale IT and security quickly and demonstrate compliance with confidence which is critical in fintech.
-Vineet Mishra, Head of Information Security, Privacy & IT, Refyne
Learn more about Shivaami
Shivaami is a cloud-focused IT solutions provider helping businesses modernize operations, strengthen security, and build efficient digital workplaces. With a customer-first approach and strong implementation expertise, Shivaami enables organizations to adopt and manage cloud environments seamlessly.