Key Impacts
35%
cost savings with tool consolidation.
70%
reduction in manual IT provisioning.
<10
minutes incident response time for lost or stolen devices.
87%
reduction in new employee onboarding time.
Porter is a pioneering tech-based goods transportation service provider in India and provides on-demand, reliable, and technology-driven transportation solutions for both intra-city and inter-city movement of goods. With a strong operational footprint across more than 26 major Indian cities, plus international hubs in Dubai and Sharjah in UAE, Porter supports a complex, distributed workforce of over 2,600 employees. This includes corporate teams, and a vast field workforce.
To secure this critical infrastructure, Porter adopted JumpCloud—a unified platform that has significantly improved scalability and operational efficiency.
The Challenge: Fragmented IT Held Back Logistics Agility
A fast-moving logistics business like Porter requires instant identity management, secure endpoint control for field devices, and centralized visibility to maintain operational excellence. Prior to JumpCloud, an on-premises Active Directory (AD) server constrained the organization. This legacy system was geographically bound, offered limited scalability, and struggled to manage its diverse device mix, forcing Porter into a costly, suboptimal architecture. The biggest pain points were:
- Multi-Vendor Management: Managing separate licensing agreements for AD, MDM, patch management, identity, and VPN drove Porter’s total costs 40–50% higher compared to JumpCloud.
- Unsupported Device Diversity: With 60% Windows, 39% macOS, and 1% Linux machines, alongside shared Android tablets and scanning devices, the biggest challenge was achieving unified identity management using on-premises AD.
The Turning Point: JumpCloud for Unified Cloud Control
Recognizing the need for a modern architecture, Porter initiated a search for a cloud-based solution that aligned with zero trust, identity security, and device trust requirements for their highly distributed workforce.
After evaluating multiple solutions, including Microsoft Entra ID (formerly Azure AD) and Okta, Porter made the strategic decision to select JumpCloud. The differentiating factor was its ability to unify identity and device management into a single platform, comprehensively addressing their mixed-OS and distributed workforce challenges.
We chose JumpCloud because it provided a unified identity and device management platform—offering built-in MDM, unmatched scalability, and overall superior cost-effectiveness compared to managing separate tools.
—Amit Singh, Director of IT Infrastructure, Porter
The implementation partner, NetNXT, provided exceptional support throughout planning and deployment, helping to roll out JumpCloud smoothly across all device types and locations.
The Transformation: Operational Efficiency and Fleet Security
By centralizing their IT environment with JumpCloud, Porter immediately retired multiple legacy licensing commitments while gaining the security and control needed for a logistics firm.
1. Platform Consolidation & Cost Savings
By replacing their legacy stack with a single, unified platform, Porter achieved both immediate financial and operational gains.
- Reduction in Total IT Licensing Costs: Porter realized cost savings of about 35% by consolidating five different tools (AD, MDM, patch management, identity, VPN) into JumpCloud’s single unified platform.
- IT Productivity Boost: Weekly time spent on manual provisioning, patching, and AD maintenance dropped from 25–30 hours to under 8 hours, leading to a nearly 70% reduction in manual tasks that freed the IT team for strategic work.
- Reduced Help-Desk Load: Login issues reduced by 70–80% (from 40–50/month down to under 12/month), thanks to the unified directory and SSO.
2. Securing the Distributed Logistics Ecosystem
JumpCloud provided the first-ever centralized control over Porter’s technology, which is essential for protecting sensitive logistics data.
- Secure Shared Devices: JumpCloud MDM seamlessly manages shared-use tablets and scanners, enforcing restricted access and secure authentication while providing consistent audit trails for device usage.
- Application Control for Drivers: JumpCloud’s application management ensures that vehicle operators access only whitelisted apps (tracking, routing, scanning), actively preventing misuse, distraction, or the installation of unauthorized applications on essential fleet devices.
- Rapid Incident Response: In the event of a lost or stolen mobile device, IT can remotely lock or wipe the device in minutes, instantly revoking user access. Porter maintains an average incident response time of under 10 minutes from reporting to action.
3. High Security, Compliance, and Scalability
The centralized platform enabled Porter to enforce security best practices across all endpoints and scale rapidly.
- Soaring Compliance: Compliance with security policies surged from 40–45% to 90–95% with centralized policies, MDM, patch management, and MFA enforcement.
- Instant Identity Lifecycle Management: JumpCloud enables instant provisioning and de-provisioning of contractor identities. IT can set temporary accounts to auto-expire, eliminating orphaned access and ensuring complete control over data-sensitive systems.
- Rapid Onboarding: Employee setup time reduced from 4–6 hours to just under 45 minutes via Zero-Touch provisioning and automated user group mapping, supporting HR operations as they onboard 50–100 employees monthly.
Future Outlook: Scaling with Confidence
Looking ahead, Porter plans to leverage deeper automation, expand zero-touch provisioning, enforce advanced security configurations, and continue strengthening its compliance framework using JumpCloud’s capabilities. With the HR team onboarding large cohorts monthly, JumpCloud’s cloud-native architecture offers essential agility. This allows Porter to rapidly integrate new users and devices when expanding into new cities—all without the need for physical directory servers or complicated migrations.
JumpCloud proved to be the ideal, strategic enabler offering unparalleled simplicity, security, and scalability.
JumpCloud has helped Porter bring centralized control and stronger security across our distributed workforce and devices. From managing shared field devices to controlling application access, it has simplified IT operations while improving compliance. JumpCloud has also made onboarding, offboarding, and incident response faster and more reliable as we at Porter continue to scale.
—Amit Singh, Director of IT Infrastructure, Porter