Key Impacts
75%
less time on manual IT tasks.
93%
faster password resets.
50%
faster employee onboarding.
83%
reduction in user provisioning time.
Hyperproof is an intelligent GRC (Governance, Risk, and Compliance) platform designed to transform compliance from a stagnant cost center into a powerful competitive advantage. Operating with a fully remote workforce across the United States, Hyperproof provides the critical infrastructure that allows global enterprises to manage sensitive data and enter new markets with total confidence.
As Hyperproof entered a phase of hyper-growth, its IT leadership recognized that maintaining customer trust demanded a shift away from fragmented legacy tools. To achieve this, they sought a unified identity and device management strategy, leading them to partner with JumpCloud.
The Challenge: Overcoming the Friction of Fragmented Tools
Prior to this transformation, Hyperproof’s IT environment faced the operational friction common in rapidly scaling remote companies. Without a centralized command center, the team navigated several critical hurdles:
- Manual Identity Management: User provisioning and deprovisioning were handled via manual workflows, leading to inconsistent processes and a lack of centralized oversight.
- Individual Device Maintenance: Application deployment required “one-by-one” manual installations on individual laptops, creating massive inefficiencies and version disparities.
- Security Vulnerabilities: The team lacked the ability to remotely lock or secure lost devices, creating a high-risk scenario for a company handling sensitive compliance data.
- Operational Drain: Repetitive manual tasks drained IT resources, increasing the support burden and stalling strategic growth.
The Turning Point: A Unified Command Center
Hyperproof required a solution that offered native, comprehensive support for a heterogeneous fleet of macOS, Windows, and Linux machines. After a rigorous market evaluation, JumpCloud emerged as the clear choice—the only platform capable of providing seamless, cross-OS coverage within a single pane of glass.
JumpCloud’s ability to be the sole platform supporting macOS, Windows, and Linux made it the only viable solution that met our rigorous operational and cost requirements.
-James Chan, Systems Administrator at Hyperproof
By consolidating onto JumpCloud, Hyperproof achieved:
- Licensing Efficiency: They replaced a patchwork of OS-specific tools with a single-vendor solution, drastically reducing software footprint and overhead.
- Integrated Management: One platform now orchestrates everything from user account lifecycles to global application deployment and remote security.
- Operational Elegance: Streamlining the tech stack eliminated the friction of disconnected systems and simplified internal training.
The Transformation: From Reactive to Proactive IT
Hyperproof utilized JumpCloud’s Cloud Directory, SCIM Provisioning, and cross-platform Command Runner to automate their environment and achieve the following results:
1. Automating the Identity Lifecycle:
By implementing JumpCloud’s centralized toolset, Hyperproof gained the granular control essential for a remote-first enterprise. Through SCIM automation, the time required for user provisioning plummeted from 30 minutes per employee to under five. This shift ensures that identity controls remain consistent across the entire remote fleet, regardless of where an employee is located.
2. The Power of Remote Scripting:
The cornerstone of Hyperproof’s efficiency gain was the transition to remote scripting via JumpCloud Commands. Moving away from manual installs, the team now deploys software programmatically across the entire fleet simultaneously. This capability has not only eliminated labor-intensive “hand-to-hand” IT support but has also provided total visibility into fleet health, ensuring every device is audit-ready and compliant with internal standards.
3. Hardened Security and Support:
The shift to automation has redefined the employee experience. Self-service password resets—once a 15-minute drain on productivity—are now completed in seconds. Furthermore, the IT team has established a predictable, automated rhythm for system patches. These scheduled updates ensure that the latest security shields are active on every device, protecting the critical customer data at the heart of Hyperproof’s mission.
Future Outlook
Today, JumpCloud serves as the foundation upon which Hyperproof scales. The IT team has successfully transitioned from a reactive posture to a proactive operation that thrives on simplicity and automation. With their heterogeneous environment fully controlled and monitored, Hyperproof is free to focus on what they do best: helping the world’s most innovative companies navigate risk and compliance with ease.
We’ve moved beyond just managing devices; we’ve built an automated infrastructure that scales with our growth, ensuring Hyperproof remains a solid, secure partner for our customers.
-James Chan, Systems Administrator at Hyperproof