Background
Atomicwork is reimagining IT and enterprise service management for the AI era. Built as an AI-native, agentic platform, Atomicwork helps organizations eliminate repetitive service work by delivering instant, contextual support to employees directly within Slack, Microsoft Teams, email, and the browser.
Yet, for a company focused on rapid execution and streamlined processes, their own internal IT was held back by a complex, multi-MDM architecture. Relying on Intune for Windows and Kandji for macOS, the team struggled with a fragmented setup that created time-consuming manual tasks and eroded their confidence in maintaining uniform security.
Seeking to align its internal operations with its mission of efficiency, Atomicwork chose JumpCloud to serve as its identity and device backbone.
Here is a glimpse into their transformation journey:
Migration Time: 3 weeks
Downtime: Zero
Onboarding: Reduced by 50%
Device Compliance: Near 100%
Cost Savings: Thousands of dollars annually
The Challenge: Multi-MDM Architecture
Before JumpCloud, Atomicwork’s IT team was hindered by a disjointed device management architecture. The “multi-MDM” approach that relied on Intune & Kandji created three significant bottlenecks:
- Double the Work: Onboarding required two distinct workflows including one for macOS and another for Windows/Ubuntu. This duplication slowed down the IT team and increased the risk of human error.
- Security Blind Spots: Managing security baselines across two platforms was, in the team’s words, “pretty tiresome.” Without a single source of truth, ensuring consistent compliance required constant manual verification.
- The “Pane of Glass” Problem: While individual tools worked for specific OS types, the team lacked a unified command center to visualize, manage, and secure the entire fleet instantly.
The Solution: Unification without Downtime
Atomicwork’s requirements were non-negotiable. They needed:
JumpCloud was the only solution that offered all three in a single platform.
The migration was a high-stakes operation for a fast-moving company. Supported by their partner, NetNXT, Atomicwork executed the transition flawlessly.
NetNXT was phenomenal throughout the migration; actively helping with every step, even outside working hours. It took us less than 3 weeks to migrate, and there was absolutely no downtime.
—Sudarshan Bhandarkar, IT at Atomicwork
The Results: Speed, Security, and Savings
By consolidating into JumpCloud, Atomicwork didn’t just replace tools; they transformed their IT philosophy.
Automated, Single-Flow Onboarding:
The need for separate setup paths for different operating systems was eliminated. JumpCloud now automates the entire onboarding process end-to-end, applying all security baselines, user accounts, and policies across both OS types in a single enrollment flow. This efficiency eliminated errors and resulted in a 40–50% reduction in onboarding time.
Unified Security and Compliance:
The IT team now pushes software patches and enforces security policies from a single console, eliminating the need to switch tools or maintain duplicate configurations. This centralized control enabled Atomicwork to achieve near 100% device compliance across the organization.
Enhanced macOS Management:
JumpCloud delivered specific excellence for the Mac fleet, simplifying complex configurations that were previously difficult to manage. Critical components like system extensions and Privacy Preference Policy Controls (PPPC) are now easily enforced, ensuring the Mac fleet is as secure and manageable as the Windows fleet.
The Future Outlook
Looking ahead, JumpCloud has become the comprehensive backbone for Atomicwork’s device, identity, and access control. As the company scales, this unified foundation ensures they can maintain strong security without adding complexity—proving that you don’t need multiple tools to manage a growing hybrid workforce.
JumpCloud gives you one unified platform to manage every device, user, and security policy—saving time, reducing complexity, and improving compliance across your entire environment.
—Sudarshan Bhandarkar, IT at Atomicwork
